Cases

The eBay Cases section of your Replyco account enables you to process returns / refunds, offer item replacements and perform other actions related to eBay claims and complaints.

What cases are automatically synced with Replyco?

At this time, only cases that have been opened by a seller within 24 hours of the feature deployment (or within 24 hours of when you started your trial) will be pulled into the Cases tab for processing. Cases already in process prior to syncing with Replyco can only be viewed via an eBay System Notification ticket.

eBay Cases Help Docs

Find links to our useful eBay Cases Help Documents below:

• ​Grant Case Access​

• ​Access Cases​

• ​Case Summary​

• ​Inside a Case​