Access Cases

Learn how to access eBay Cases in the Replyco system.

You can access and respond to eBay Cases in 2 ways:

Method 1: From Navigation

To respond directly to opened cases from Replyco, you can simply click on Cases in the left navigation.

Method 2: From Within a Ticket

As eBay still sends system messages and notifications when actions are being taken on a case (either by the buyer or seller), you can still access and even respond to any customer message from within the corresponding ticket. For cases that have been synced to Replyco, you’ll be able to cross-reference the case with related messages.