Grant Case Access

Your step-by-step guide to granting eBay Case Access to users / staff.

All users designated as Administrators will have access to cases. Standard users and staff must be granted access by an Administrator. Please find instructions below on how to grant Admin access.

Step 1: Go to Admin

In order to grant Admin and Cases access, you will first click on the Admin tab.

Step 2: Grant Access

From the Admin tab, navigate to Users and select the user you are granting access. Click on the Access Rights tab and mark both the “View” and “Edit” checkboxes next to Admin and Cases. Hit Save.