Using Replyco, you can respond directly to an eBay Case by tracking and performing the various steps required by eBay.
What’s the difference? In Replyco, the entire audit trail displays for each case, along with:
Related Tickets (for customer communications)
Shipping and Product Details
Clicking on the Related Ticket link will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.
Available actions to take on a case include:
Issue Full Refund
Issue Partial Refund