From the average resolve times to a list of Cases by status, you can see everything you need to know about Cases in your Replyco Dashboard's Cases tab. You can also filter your view by Account and / or time range (Last 7 days, Last 90 days, Custom, etc.). This tab offers reporting on the following categories:
Average time it took to resolve a case.
The number of cases that have not been resolved.
Cases that were created within a specific period of time.
View a list of cases by status.