Cases
View everything you need to know about Cases in your Replyco Dashboard's Cases tab. Learn more here.
From the average resolve times to a list of Cases by status, you can see everything you need to know about Cases in your Replyco Dashboard's Cases tab. You can also filter your view by Account and / or time range (Last 7 days, Last 90 days, Custom, etc.). This tab offers reporting on the following categories:
Average Resolve Time
Average time it took to resolve a case.
Cases in Progress
The number of cases that have not been resolved.
New Cases
Cases that were created within a specific period of time.
Cases by Status
View a list of cases by status.
Last modified 1yr ago
Copy link