Cases

From the average resolve times to a list of Cases by status, you can see everything you need to know about Cases in your Replyco Dashboard's Cases tab. You can also filter your view by Account and / or time range (Last 7 days, Last 90 days, Custom, etc.). This tab offers reporting on the following categories:

Average Resolve Time

Average time it took to resolve a case.

Cases in Progress

The number of cases that have not been resolved.

New Cases

Cases that were created within a specific period of time.

Cases by Status

View a list of cases by status.