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Create a Ticket
The "Create New Ticket" button is used when initiating a fresh conversation. Follow this step-by-step process to create a new ticket.
Step 1: Go to All Tickets
In order to create a ticket, open
Tickets
in the menu on the left-hand side. Go to the
“All tickets”
tab.
Step 2: Create Ticket
In the upper right-hand corner, click the
“Create New Ticket”
button.
The following window will appear below:
Step 3: Enter Info
Select a recipient and a sender.
If the client is not in the system, then you need to mark the
"Non system contact"
checkbox and fill in the following:
Step 4: Create Message and Send
Now you need to write a subject, choose a template or write a message yourself.
To send a message, click the
“Create”
button.
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Last modified
2yr ago
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Contents
Step 1: Go to All Tickets
Step 2: Create Ticket
Step 3: Enter Info
Step 4: Create Message and Send