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Create a Ticket
The "Create New Ticket" button is used when initiating a fresh conversation. Follow this step-by-step process to create a new ticket.
Step 1: Go to All Tickets
In order to create a ticket, open Tickets in the menu on the left-hand side. Go to the “All tickets” tab.
Step 2: Create Ticket
In the upper right-hand corner, click the “Create New Ticket” button.
The following window will appear below:
Step 3: Enter Info
Select a recipient and a sender.
If the client is not in the system, then you need to mark the "Non system contact" checkbox and fill in the following:
Step 4: Create Message and Send
Now you need to write a subject, choose a template or write a message yourself.
To send a message, click the “Create” button.
Last modified 2yr ago