Create a Ticket
The "Create New Ticket" button is used when initiating a fresh conversation. Follow this step-by-step process to create a new ticket.

Step 1: Go to All Tickets

In order to create a ticket, open Tickets in the menu on the left-hand side. Go to the “All tickets” tab.

Step 2: Create Ticket

In the upper right-hand corner, click the “Create New Ticket” button.
The following window will appear below:

Step 3: Enter Info

Select a recipient and a sender.
If the client is not in the system, then you need to mark the "Non system contact" checkbox and fill in the following:

Step 4: Create Message and Send

Now you need to write a subject, choose a template or write a message yourself.
To send a message, click the “Create” button.