Amazon

Overview:

Before you can start using Replyco, you first need to integrate your Sales channels. Integrating your Amazon will allow Replyco to download customer messages along with other information, such as:

- Customer information

- Product information

- Order information

This guide explains how to add your Amazon account to Replyco.

Step 1:

Click on “Add Integration” button in the top right corner of the screen.

Step 2:

Select “Amazon” from the list of integration options.

Step 3:

An authorisation window will appear, select country of your shop and click “Authorise”.

Step 4:

Log into Amazon seller account using your login and password.

Check all the boxes! Click “Sign-In”.

Step 5:

Next step of our setup is to allow Replyco to connect with all your Amazon queries, this will allow you to receive and respond to your Amazon customer queries using ReplyCo.

Please copy Developer Name and Developer ID and insert into Amazon fields.

Step 6:

In the new window, check the boxes and click ”Next”.

Step 7:

Once done you will see the screen below with a few important pieces of information.

Copy Seller ID and MWS Authorisation Token and paste in the open window in Replyco.

Also, give an Integration name and select the email to be displayed.

Click “Authorise”.

Step 8:

Then in order to set up email forwarding, copy email address in this box.

Then go back to the Amazon page.

Click on “Settings”, choose “Account info”.

Paste your ReplyCo email address into Customer Service Email and Customer Service Reply to email boxes.

To do this, click on “Your Seller Profile”.

Step 9: In the new window, select Amazon UK and click “Edit” near Customer Service details.

Enter the given email address in these two fields.

Step 10:

Click “Submit”.

Step 11:

It is also good practice to check/update messaging preferences in your Amazon account. For this click on Notification preferences, scroll down the page to the Messaging tab and ensure Replyco email is copied there as well.

Click “Edit”.

Paste this email in each box. Save.

Step 12:

All Done! Your Amazon account has now been added to Replyco.

Learn more how to work with our software: