Email

Overview:

Integrating your Email will allow Replyco to download customer messages.

This guide explains how to add your Gmail account to Replyco.

Step 1:

Click on “Add Integration” button in the top right corner of the screen.

Step 2:

Select “Gmail” from the list of integration options.

Step 3:

In the window below, please specify the email you’d like to forward to Replyco and click “Authorise”.

Step 4:

Once done, you will be given Replyco address which you should copy and insert into your Gmail account.

Step 5:

Click “Copy email address” and go to your Gmail account in a separate window. In your Gmail account, go to settings - Forwarding and POP/IMAP.

Step 6:

Click “Add a forwarding address”.

Step 7:

In the pop up box insert email given to you by Replyco ( the one you’ve copied earlier). Once done it should look almost like this:

Click “Next”.

Step 8:

On the next screen you will be told that the confirmation has been sent to your Replyco account:

Step 9:

Return back to Replyco page, click “Continue”. Go to All tickets from left-hand side and look for a confirmation email from Gmail.

This code from the subject line is what you need to copy and paste into your Gmail.

Step 10:

Paste the code and press the “Verify” button.

Learn more how to work with our software: