---
description: >-
  Follow this step-by-step guide to receive Amazon messages in your Replyco
  account by adding the Amazon Integration.
---

# Amazon

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FE6MjrjJMC3VI4nEXRTEf%2Fimage.png?alt=media\&token=099e37db-ad13-4085-b3d1-88b9ed3898a9)

{% hint style="warning" %}
[Access Rights](broken-reference) needed: **Main => Admin (View & Edit)**
{% endhint %}

In order to begin receiving customer messages and order information from your Amazon stores(s), you'll need to configure both Replyco and Amazon with specific settings.

{% hint style="info" %}
**Please be sure to follow the instructions exactly as presented. You’ll be asked to open new windows in order to collect information to insert back into Replyco. DO NOT close the Replyco or Amazon windows, or tabs, until complete.**&#x20;
{% endhint %}

{% hint style="info" %}
Amazon has several **regions of presence**. In order to cover a region, you need to integrate into Replyco your **Master Seller** account for that region. Here is an example:\
\
**Amazon Americas:**\
Integrating Amazon US will also cover CA & MX (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the US).

\
**Amazon Europe:**\
Integrating Amazon UK will also cover all European countries (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the UK).\


**Amazon Asia-Pacific:**\
Integrating Amazon AU will also cover JP & SG (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for AU).
{% endhint %}

![Amazon Regions](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FHcrdQW0z31LyJNLCRfKH%2Fimage.png?alt=media\&token=d3b7ebed-b73a-417a-8fee-735b606de8f7)



Click on **+ Add Integration** at the top right of the app.

![Click on + Add Integration](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYt26BNoiizr34VC7oHcX%2Fimage.png?alt=media\&token=674dfd1e-8fc4-447a-887d-8eda7c3e0c55)

### Start

Select **Amazon** from the list of integrations.

![Select Amazon](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F3NlJUu45b9ZhvrBOFXAV%2Fimage.png?alt=media\&token=8f4c4acd-9cb1-4ffb-bf15-2548215a8fb1)

### **Step 1: Authorize**

* Choose the country for your store and click **Authorize**.

{% hint style="danger" %}
**DO NOT CLOSE THIS WINDOW.**
{% endhint %}

![Choose the country for your store and click Authorize.](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FLfElUh7Ba2ziyUkP3Ida%2Fimage.png?alt=media\&token=2ee175e5-840f-4cc8-9f2f-23cc36b1b077)

* Amazon will open a new browser window. Log in to your account (if you're already logged in, you'll go straight to this page). Amazon will then ask you to confirm you understand that you're giving access to Replyco. Mark a **checkbox** & click **Confirm**.&#x20;

![A screen of helpdesk authorization. Mark a checkbox & click Confirm. ](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FRrFaNLuenwnStMO1IvEC%2Fimage.png?alt=media\&token=0ab60ff3-ea29-4626-8c74-5c1380397d04)

### **Step 2: Integration Name**

* **Enter Integration Name.** This will be the name of this integration in Replyco.
* Click **Authorize**.

![Enter the name of your integration and then click Authorize.](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FiT0lv3rSvj7QvCINcTXE%2FUntitled.png?alt=media\&token=ec068bb0-9fb0-4b86-a1f3-3e1da41d6db2)

### **Step 3: Configure your Amazon Seller account**

{% hint style="warning" %}
This is where you update your **Seller Profile settings** & Notification **Messaging Preferences** in Amazon. This is a very important step. Hang in there. We're almost done!
{% endhint %}

Visit **Admin => Integrations** (navigation panel on your left) and find your newly added Amazon integration there. Then click on it.

![Visit Admin => Integrations and click on your new Amazon integration.](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FWKmxLO2BfW1lNYu7vruQ%2FUntitled.png?alt=media\&token=4df732ee-4bb2-4321-a28d-bf870abc1fcc)

A pop-up window will appear. **Scroll down to the bottom** of it and you will find a Replyco generated email address there. It usually looks like aaabbbccc@replyco.email.

Copy the Replyco generated email address by **clicking the Copy** icon.

![Scroll down to the bottom and copy the Replyco generated email address.](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FwB1PIe8Hr8TcQ8u5kWhV%2Fimage.png?alt=media\&token=cd94165f-e6ee-4b03-97c1-1397bf5ac516)

### Update your Reports Permissions

Visit Amazon => Orders => Order Reports => Add or remove order report columns => Enable **ALL** Optional Columns for Replyco.

{% embed url="https://www.loom.com/share/d85b7fd7d85e4f0b98268418cce6cf4a" %}

![Enable ALL Reports](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F5msDn5uSixE75Ux7wAaa%2Fimage.png?alt=media\&token=a12d52b5-0308-43d2-9532-0a96c8d55261)

### Update Your Seller Profile settings

* Once the Replyco-generated email address is copied, go to your Amazon **Seller Central** page.
* Click on **Your Seller Profile**.
* Find a marketplace you would like to update and click **Edit**.
* Replace the **Customer Service Email** and **Customer Service Reply To Email** with the email address that you copied from Replyco.
* Click **Submit.**

![Update your Seller Profile information with Replyco generated email address](https://lh3.googleusercontent.com/wcPBpP_kDWjN-zwPsIbnkGilElzddLHd56f4C7dTLIF484evef3UetKfEUSz2s8cO7T8vRT1KLpPDjYAkljdsdRRtSicolaEh1O3yLMNDoLwIP142WIadhrNArSWCyQrlvlDbESK)

{% hint style="info" %}
You will need to **repeat** this procedure for **each country** you currently sell in.
{% endhint %}

### Update your Notification Preferences

* Go to **Settings > Notification Preferences.**
* Scroll down to Update Messaging Preferences. Click **Edit**.
* Click on **Add Another** under each message type (e.g. Buyer Messages, Confirmation Notifications, etc.). **Paste the email** you copied from Replyco.&#x20;
* Click **Save.**

![Update your Notification Preferences with Replyco generated email address](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fmuys0FOalerPyWH2T2rm%2Fimage.png?alt=media\&token=b787b9c5-13a0-4b54-9578-978371786655)

## Done!



{% hint style="danger" %}
**Connecting more than 1 Amazon store?** Be sure to log out of the previous store BEFORE beginning the Integration process again.
{% endhint %}



### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FA59Au6JuXUdnTVX7SgfT%2Fimage.png?alt=media\&token=c1d94988-fc6b-44d4-b118-66696c3ec50c)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.



## Amazon Feedback Requests

**The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.**

{% hint style="info" %}
* Please note that this functionality is for **Amazon integration only**.
* You need at least one **Amazon integration added** to Replyco to set up these Automated Feedback Requests.
{% endhint %}

{% hint style="warning" %}
Access Rights needed: **Main => Admin (View & Edit)**
{% endhint %}

{% hint style="warning" %}
Access Rights needed: **Main => Feedback (View & Edit)**
{% endhint %}

{% hint style="warning" %}
Access Rights needed: **Tools => Automation (View & Edit)**
{% endhint %}

Here’s how it works.

### **Step 1: Create a feedback rule**

Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.

The **Feedback Rules** section can be found at **Tools** => **Automation**.

<mark style="color:orange;">Please note that you will need Admin access rights to view or edit.</mark>

Navigate to the **Feedback Rules** tab.

Click on the **+Create Rule** button in the upper right corner.

![Visit the Feedback Rules tab and click on the +Create Rule button.](https://lh5.googleusercontent.com/YrVQcjphJ9PUiU5jefwYuLQb1CFXmeK6qUQxCK4U2bclTTGCv7qa4vX1dt2zeJsMbG8iPGoMEHjkZBGECg9cZJhCensHE86Igsch6cAA4bxAsbh4pPMCNNrUL40loFP53Gedbwpv)

Include a **Name** for the rule.

Assign **Affected Channels**. You can choose 1 or more Amazon integrations.

Create a **Schedule (days)** by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.

**Exclude orders with active tickets** by clicking the toggle button **On** or **Off**.&#x20;

**Exclude orders with open Cases** by clicking the toggle button **On** or **Off**.

Click on **Save**. Only new orders will be affected.

### **Step 2: Monitoring**

To view current and pending feedback requests, navigate to **Feedback** => **Feedback Requests**.

You can elect to manually send a request ahead of schedule or cancel if needed.

You can also Filter by Status by clicking on **Pending**, **Cancelled**, or **Sent** from the top of the list vie&#x77;**.**&#x20;

![Pending, Sent & Cancelled Feedback Requests can be found on the Feedback Requests page.](https://lh3.googleusercontent.com/athd9kas9wvcwC8x3FXNCibKUJ9gu-8tX4iPGMzvP2O8GKypSZb4_GDN1bj17cBXDlzb9jkcC3LC8wj3xqEKJJ4YSL6_g0B8RGWpRlgQW1D7C733pD7ATdvVehYOFG4uX6Ol_J7g)

![](https://lh5.googleusercontent.com/UmbYdMEz98Ti2wMvwBd3yozCSqbdEsqjPACFSDDcFDP_NmbDpYlkJndnmV-wE_54id0wtuVUPvAPvs9Hw8j0rHO4q0Otd5GuvW8FuRXfTMpjAY8zYkU1kjscROezGCYGCiN1YnqV)

You may **cancel** a pending Feedback Request or **send** it right away.



#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:



**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)



**Email:** help@replyco.com

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}
