---
description: >-
  All of your buyers and customers can be found here, along with their previous
  orders, correspondence & notes.
---

# Customers

{% hint style="warning" %}
Access Rights needed: **Tools => Customers (View & Edit)**
{% endhint %}

## List of Customers

Once you open the Customers page, you will see a list of your contacts **from all channels** you have.

You are able to search through this list by Customer's **Name**, **Phone Number** or **Email Address**.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FMRWqTUj9h0XQ9pkBNUWT%2Fimage.png?alt=media&#x26;token=4b07dc32-5003-475e-b2fe-5fe9002bb2dd" alt=""><figcaption><p>List of Customers</p></figcaption></figure>

## Contact Card

Once the required contact is found, you may click on it to open a Contact Card.

Each Contact Card contains info about:

* **A marketplace of the first contact;**
* **Contact Info;**
* **Previous Tickets;**
* **Previous Orders;**
* **Previous Chats;**
* **Internal Notes related to this Customer.**

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FlzGJp5ct7MsZA8k04xPq%2Fimage.png?alt=media&#x26;token=a2f81c19-c805-4214-ae2b-8c4e46bb99ce" alt=""><figcaption><p>Contact Card</p></figcaption></figure>

You are also able to **modify information** in a Contact Card by pressing the **Edit button** (a pencil icon):

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FcJFxLfjxSBXPzVzNYiuY%2Fimage.png?alt=media&#x26;token=58cee6c2-8337-4bf5-a88a-f0d059e3dbd6" alt=""><figcaption><p>Editing a Contact Card</p></figcaption></figure>

Or merge two customers into one by pressing the **Merge button**:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FwLcr4QuGqip8JXqaHqoV%2Fimage.png?alt=media&#x26;token=041e1394-0c77-4061-a710-2ea223e5e8d5" alt=""><figcaption><p>Merging Customers</p></figcaption></figure>





#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:



**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)



**Email:** help@replyco.com

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}
