# Instant Messages

- [Templates](/main-sections/organizing-and-automatization/instant-messages/templates.md): Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day.
- [Auto-response Rules](/main-sections/organizing-and-automatization/instant-messages/auto-response-rules.md): This simple guide will take you through the process of setting up an auto-response rule for an Instant Message integration.
- [Transcripts](/main-sections/organizing-and-automatization/instant-messages/transcripts.md): This article is about the Transcripts feature that allows you to share a documented version of a chat conversation with your buyer via email.