# Working with Modules

- [Tickets](/main-sections/working-with-modules/tickets.md): The Tickets module serves as the core functionality of our application, enabling non-real-time communication with customers through email-like conversations, each pertaining to a specific order.
- [Ticket Lists](/main-sections/working-with-modules/tickets/ticket-lists.md): This section of the Documentation portal is about navigating between tickets and interacting with them.
- [Inside of a Ticket](/main-sections/working-with-modules/tickets/inside-of-a-ticket.md): From the Ticket Header & Replying to a Ticket, to Custom Fields & Related Feedback sections, here you may learn everything about what each ticket consists of.
- [Ticket Creation & The Global Search Function](/main-sections/working-with-modules/tickets/ticket-creation-and-the-global-search-function.md): Learn more about proactive communication via Replyco and about searching through the whole App with just one click!
- [Instant Messages](/main-sections/working-with-modules/instant-messages.md): This module covers all integrations in which communication takes place in real-time. Conversations here are similar to how you are chatting using messengers.
- [Overview](/main-sections/working-with-modules/instant-messages/overview.md): Here are the basic things you should know about the Instant Messages module.
- [Inside of a Convo](/main-sections/working-with-modules/instant-messages/inside-of-a-convo.md): Learn more about Replying in chat conversations and about conversation details that may help you address customers' questions more effectively.
- [Cases](/main-sections/working-with-modules/cases.md): This module enables you to process eBay INR Cases and Return/Refund requests directly from within Replyco. Each case contains all the info you need to resolve it.
- [Overview](/main-sections/working-with-modules/cases/overview.md): Here are the basic things you should know about the Cases module.
- [Case List](/main-sections/working-with-modules/cases/case-list.md): Your easy-to-understand guide to what you will find in the Case Summary section, including Filters and Customize Your View.
- [Inside of a Case](/main-sections/working-with-modules/cases/inside-of-a-case.md): Learn about everything you can do from inside an eBay Case.
- [Case Information](/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md): Here is an overview of things you may find in each Case.
- [Available Actions](/main-sections/working-with-modules/cases/inside-of-a-case/available-actions.md)
- [Feedback](/main-sections/working-with-modules/feedback.md): Feedback Module allows you to view all of your Amazon & eBay feedbacks left by your buyers just in one place.
- [Overview](/main-sections/working-with-modules/feedback/overview.md): Here are the basic things you should know about the Feedback module.
- [Feedback Requests](/main-sections/working-with-modules/feedback/feedback-requests.md): The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.
- [Feedback List](/main-sections/working-with-modules/feedback/feedback-list.md): This is a list all of your feedbacks that are being pulled from your eBay & Amazon shops.
- [Inside of a Feedback](/main-sections/working-with-modules/feedback/inside-of-a-feedback.md): Here are the main things you can find inside of each review. All of them will allow you to streamline your work with Feedback from your customers.