---
description: Here is an overview of things you may find in each Case.
---

# Case Information

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Access Rights needed: **Main => Cases (View & Edit)**
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Using Replyco, you can respond directly to an **eBay Case** by tracking and performing the various steps required by eBay.&#x20;

**What’s the difference?** In Replyco, the entire audit trail displays for each case, along with:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FC3kFeBlH6QwUH7Vbjf8y%2Fimage.png?alt=media&#x26;token=c07a69ec-d3f2-4c52-8726-65cf44fbe354" alt=""><figcaption><p>Case Stage</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FljstmxHrAKoNnkSmhrGn%2Fimage.png?alt=media&#x26;token=ee98ad41-af36-46ba-a0ca-65dc2a5168cf" alt=""><figcaption><p>General Details</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F9M0XBvoA8v2e5Iw1bNIK%2Fimage.png?alt=media&#x26;token=fa4be466-cb3b-4d1d-9766-50d596362e1f" alt=""><figcaption><p>Return Files</p></figcaption></figure>

You may download all attachments related to a Case.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F4XLiG1oiddJTVU5skhxU%2Fimage.png?alt=media&#x26;token=3a66f271-0e77-4b32-a9af-406bb0b17ee9" alt=""><figcaption><p>Related Tickets (previous communication)</p></figcaption></figure>

Clicking on the **Related Ticket link** will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fb7OE5enbXFRPo3gCvJNS%2Fimage.png?alt=media&#x26;token=4e2b7c98-b0a9-4678-90fc-43c4fb4a7f02" alt=""><figcaption><p>Refund Details</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FfA2OvmKZ1Bw5E4fbRE37%2Fimage.png?alt=media&#x26;token=6ce01e84-40ff-4e61-a289-44e2f5265b2a" alt=""><figcaption><p>Shipment Tracking Info</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fd1kNH4wI5maFaXCAQBou%2Fimage.png?alt=media&#x26;token=0b2f3700-1179-4c78-93cf-a35f1c4a3570" alt=""><figcaption><p>Customer Details</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FdOf1EupUWDa1vI8XGG3A%2Fimage.png?alt=media&#x26;token=30259584-4661-411b-a86b-16d139a1d607" alt=""><figcaption><p>Order Details</p></figcaption></figure>

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FsSc8dxeHl6P21PEoLnJk%2Fimage.png?alt=media&#x26;token=07525342-fff0-445e-900c-2223a2371c94" alt=""><figcaption><p>Product Details</p></figcaption></figure>





#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:



**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)



**Email:** help@replyco.com

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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