# Feedback Requests

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* Please note that this functionality is for **Amazon integration only**.
* You need at least one **Amazon integration added** to Replyco to set up these Automated Feedback Requests.
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Access Rights needed: **Main => Admin (View & Edit)**
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Access Rights needed: **Main => Feedback (View & Edit)**
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Access Rights needed: **Tools => Automation (View & Edit)**
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Here’s how it works.

### **Step 1: Create a feedback rule**

Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.

The **Feedback Rules** section can be found at **Tools** => **Automation**.

<mark style="color:orange;">Please note that you will need Admin access rights to view or edit.</mark>

Navigate to the **Feedback Rules** tab.

Click on the **+Create Rule** button in the upper right corner.

![Visit the Feedback Rules tab and click on the +Create Rule button.](https://lh5.googleusercontent.com/YrVQcjphJ9PUiU5jefwYuLQb1CFXmeK6qUQxCK4U2bclTTGCv7qa4vX1dt2zeJsMbG8iPGoMEHjkZBGECg9cZJhCensHE86Igsch6cAA4bxAsbh4pPMCNNrUL40loFP53Gedbwpv)

Include a **Name** for the rule.

Assign **Affected Channels**. You can choose 1 or more Amazon integrations.

Create a **Schedule (days)** by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.

**Exclude orders with active tickets** by clicking the toggle button **On** or **Off**.&#x20;

**Exclude orders with open Cases** by clicking the toggle button **On** or **Off**.

Click on **Save**. Only new orders will be affected.

### **Step 2: Monitoring**

To view current and pending feedback requests, navigate to **Feedback** => **Feedback Requests**.

You can elect to manually send a request ahead of schedule or cancel if needed.

You can also Filter by Status by clicking on **Pending**, **Cancelled**, or **Sent** from the top of the list vie&#x77;**.**&#x20;

![Pending, Sent & Cancelled Feedback Requests can be found on the Feedback Requests page.](https://lh3.googleusercontent.com/athd9kas9wvcwC8x3FXNCibKUJ9gu-8tX4iPGMzvP2O8GKypSZb4_GDN1bj17cBXDlzb9jkcC3LC8wj3xqEKJJ4YSL6_g0B8RGWpRlgQW1D7C733pD7ATdvVehYOFG4uX6Ol_J7g)

![](https://lh5.googleusercontent.com/UmbYdMEz98Ti2wMvwBd3yozCSqbdEsqjPACFSDDcFDP_NmbDpYlkJndnmV-wE_54id0wtuVUPvAPvs9Hw8j0rHO4q0Otd5GuvW8FuRXfTMpjAY8zYkU1kjscROezGCYGCiN1YnqV)

You may **cancel** a pending Feedback Request or **send** it right away.

### All Done!

#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

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**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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