---
description: >-
  Here are the main things you can find inside of each review. All of them will
  allow you to streamline your work with Feedback from your customers.
---

# Inside of a Feedback

{% hint style="warning" %}
Access Rights needed: **Main => Feedback (View & Edit)**
{% endhint %}

## Feedback Area

This area contains the review type, its text & creation date, as well as the main information about the product discussed.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FvsDzRBVzsqlttxdnhszn%2Fimage.png?alt=media&#x26;token=d28fab1b-2a8a-48cd-aa94-72a63047688f" alt=""><figcaption><p>Feedback Area</p></figcaption></figure>

## Related Tickets

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FTPitPUauhFQPL4vVaKzM%2Fimage.png?alt=media&#x26;token=acb8cf66-0e3d-43e0-a7c8-ff84e4ebf1f6" alt=""><figcaption><p>Related Tickets.</p></figcaption></figure>

This section shows **all the existing tickets related to this Feedback**. This will help you see what led to the unwanted feedback and understand what you need to do in order to avoid similar situations in the future.&#x20;

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F8GuYXC08ni3bza9oNlvC%2Fimage.png?alt=media&#x26;token=eb47371c-5eef-473e-b014-796e04687fd4" alt=""><figcaption><p>Related Feedback inside of tickets.</p></figcaption></figure>

For your convenience, we also added the **Related Feedback section inside of tickets**, so you could see if the buyer you are chatting with has any existing feedback.

## Customer Details

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FBHyVCLK9gUzJjSypESGl%2Fimage.png?alt=media&#x26;token=ba94afb8-ae8a-4ca1-af8f-e81ca3fcd730" alt=""><figcaption><p>Customer Details section</p></figcaption></figure>

This section contains your buyer's **contact data**. It will allow you to **create a new ticket** right away or reach your customers via **phone**.&#x20;

## Order Details

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FCr8TfSCBheA96e9lIC6M%2Fimage.png?alt=media&#x26;token=16033e28-7f4b-4a1f-9449-ebad28dcc802" alt=""><figcaption><p>Order Details section</p></figcaption></figure>

This section replicates the Tickets' Order Details section and displays the **main information about the order** the review is related to.





#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:



**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)



**Email:** help@replyco.com

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}
