> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/working-with-modules/tickets.md).

# Tickets

The Tickets module serves as the core functionality of our application, enabling non-real-time communication with customers through email-like conversations, each pertaining to a specific order.