Step 1: In order to create a ticket, open the Ticket tab in the menu on the left-hand side. Go to “All tickets” tab.
Step 2: In the upper right-hand corner, there will be a “Create New Ticket” button.
The following window will appear below:
First of all, you should select a recipient and a sender.
If the client is not in the system, then you need to tick and fill in the following:
Now you need to write a subject, choose a template or write a message yourself.
To send a message, click the “Create” button.