{"version":1,"pages":[{"id":"h8KgM0WFpllKnKNBsv0z","title":"Welcome to Replyco Helpdesk","pathname":"/","siteSpaceId":"sitesp_uyWrm","emoji":"1f44b","description":"Replyco help documentation is designed to provide step-by-step instructions on configuring, using, and managing the system from a team-based and marketplace perspective."},{"id":"j0QHQ3jx20QwxRWqew59","title":"User Guide","pathname":"/getting-started/user-guide","siteSpaceId":"sitesp_uyWrm","emoji":"1f9d1-1f4bb","description":"New to Replyco? You're in the right place! Our simple guide will get you started on your Replyco journey and show you how to start responding to customer messages.","breadcrumbs":[{"label":"Getting Started"}]},{"id":"xhJrcm7TLjL2KNog8Tdl","title":"Moderator Guide","pathname":"/getting-started/moderator-guide","siteSpaceId":"sitesp_uyWrm","emoji":"1f9d1-1f4bc","description":"If you are a Customer Service Manager, then you are in the right place! Gather statistics, get various reports & use our flexible automation tools to bring your department to a new performance level.","breadcrumbs":[{"label":"Getting Started"}]},{"id":"qRvCZd2b8lqIQxwA7nQ0","title":"Administrator Guide","pathname":"/getting-started/administrator-guide","siteSpaceId":"sitesp_uyWrm","emoji":"1f4bc","description":"If you are a Business Owner or a Customer Support Manager who is overseeing the Replyco accounts adding process and maintaining all financial & technical sides in harmony, then this guide is for you!","breadcrumbs":[{"label":"Getting Started"}]},{"id":"MSZRvLFRU7Hvsi502aT2","title":"Adding Accounts","pathname":"/main-sections/adding-accounts","siteSpaceId":"sitesp_uyWrm","emoji":"2795","description":"To get started with Replyco, you'll need to Add your Accounts to the system. Learn everything you need to know here!","breadcrumbs":[{"label":"Main Sections"}]},{"id":"Mgu7UjsZWzAasUgywxOD","title":"Marketplaces","pathname":"/main-sections/adding-accounts/marketplaces","siteSpaceId":"sitesp_uyWrm","description":"Please choose a Marketplace you are going to integrate to Replyco:","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"DXZhlFKdwbL93Jrwmhaq","title":"Amazon","pathname":"/main-sections/adding-accounts/marketplaces/amazon","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Amazon messages in your Replyco account by adding the Amazon Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"T5jK4hqOaxMknDJsSDm4","title":"Cdiscount","pathname":"/main-sections/adding-accounts/marketplaces/cdiscount","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Cdiscount messages in your Replyco account by adding the Cdiscount Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"th3mzmvPgL7LJaO1LFyF","title":"eBay","pathname":"/main-sections/adding-accounts/marketplaces/ebay","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive eBay messages in your Replyco account by adding the eBay Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"bSFkjFuPqCpXiPOTBFGl","title":"Etsy","pathname":"/main-sections/adding-accounts/marketplaces/etsy","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Etsy order data and customer messages in your Replyco account by adding the Etsy Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"k9a0BrKszmnC64GDVi02","title":"Fruugo","pathname":"/main-sections/adding-accounts/marketplaces/fruugo","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Fruugo order data and customer messages in your Replyco account by adding the Fruugo Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"enbJHAbHA5P6vQZeotiL","title":"Wish","pathname":"/main-sections/adding-accounts/marketplaces/wish","siteSpaceId":"sitesp_uyWrm","description":"This guide is coming soon...","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Marketplaces"}]},{"id":"ulzfuBRK0g6yJ59DFN1g","title":"Webstores","pathname":"/main-sections/adding-accounts/webstores","siteSpaceId":"sitesp_uyWrm","description":"Please choose a Webstore platform you are going to integrate to Replyco:","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"0zbfibHvSVINhWOAFNoB","title":"BigCommerce","pathname":"/main-sections/adding-accounts/webstores/bigcommerce","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive BigCommerce messages in your Replyco account by adding the BigCommerce Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Webstores"}]},{"id":"njOhQjweMrQ6vlgvBa12","title":"Magento 2.0+","pathname":"/main-sections/adding-accounts/webstores/magento-2.0+","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Magento messages in your Replyco account by adding the Magento Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Webstores"}]},{"id":"yT812ZEAKtYqllAdG55V","title":"Shopify","pathname":"/main-sections/adding-accounts/webstores/shopify","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Shopify messages in your Replyco account by adding the Shopify Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Webstores"}]},{"id":"tfpOy1VxbJSErg2H0Csf","title":"Shopline","pathname":"/main-sections/adding-accounts/webstores/shopline","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Shopline messages in your Replyco account by adding the Shopline Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Webstores"}]},{"id":"eS4SGnWyjjBgtnjoIPPl","title":"WooCommerce","pathname":"/main-sections/adding-accounts/webstores/woocommerce","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive WooCommerce order data and customer messages in your Replyco account by adding the WooCommerce Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Webstores"}]},{"id":"SSnj53wr7iVM3PQWoDjF","title":"Live Chats","pathname":"/main-sections/adding-accounts/live-chats","siteSpaceId":"sitesp_uyWrm","description":"Bring all of your Live Chats to one place by integrating them into Replyco.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"8me1IweGwIvFUN57kWj5","title":"Replyco Live Chat","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat","siteSpaceId":"sitesp_uyWrm","description":"Replyco Live Chat provides streamlined customer support and fully customizable instant messaging with your customers. Please choose the instruction according to what your website is built on.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"}]},{"id":"EeuH1Tbcnp9SQm9VCKPF","title":"Universal Instruction","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat/universal-instruction","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to add the Replyco Live Chat widget to your website.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"},{"label":"Replyco Live Chat"}]},{"id":"Kt4uje2W8xBSx7rss9X1","title":"For Magento Website","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat/for-magento-website","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to add the Replyco Live Chat feature to your Magento store.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"},{"label":"Replyco Live Chat"}]},{"id":"DqP1x1dlZM6VuzYQqM0z","title":"For BigCommerce Website","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat/for-bigcommerce-website","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to add the Replyco Live Chat feature to your BigCommerce store.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"},{"label":"Replyco Live Chat"}]},{"id":"CXT9UqH41XvLvyT7AO4I","title":"For Shopify Website","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat/for-shopify-website","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to add the Replyco Live Chat feature to your Shopify store.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"},{"label":"Replyco Live Chat"}]},{"id":"cdkJObQ13NIXfwNZrCxk","title":"For WordPress Website","pathname":"/main-sections/adding-accounts/live-chats/replyco-live-chat/for-wordpress-website","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to add the Replyco Live Chat widget to your WordPress website.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Live Chats"},{"label":"Replyco Live Chat"}]},{"id":"xtxCkdXU1zjJs4QusdUh","title":"Social Media","pathname":"/main-sections/adding-accounts/social-media","siteSpaceId":"sitesp_uyWrm","description":"Gather all of your Social Media business accounts under one roof by integrating them into Replyco.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"34LJcVrutggsS4EiDKLL","title":"Facebook Messenger","pathname":"/main-sections/adding-accounts/social-media/facebook-messenger","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Facebook Messenger messages in your Replyco account by adding the Facebook Messenger integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Social Media"}]},{"id":"uT8MoSueH3LA9Agm0DaT","title":"Instagram","pathname":"/main-sections/adding-accounts/social-media/instagram","siteSpaceId":"sitesp_uyWrm","description":"How to connect your company's Instagram Direct to the Replyco App.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Social Media"}]},{"id":"igNDVfDoJVo2k6S1wbhd","title":"Telegram","pathname":"/main-sections/adding-accounts/social-media/telegram","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Telegram messages in your Replyco account by adding the Telegram integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Social Media"}]},{"id":"2kDtpN75eLyUhYHfSvDE","title":"TikTok","pathname":"/main-sections/adding-accounts/social-media/tiktok","siteSpaceId":"sitesp_uyWrm","description":"How to connect your TikTok Shop account to the Replyco App.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Social Media"}]},{"id":"738Ljr38WOL8aqA2SKV6","title":"WhatsApp","pathname":"/main-sections/adding-accounts/social-media/whatsapp","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive WhatsApp messages in your Replyco account by adding the WhatsApp integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Social Media"}]},{"id":"Vtl1Ev3U3hm46sLJX7BY","title":"Email Accounts","pathname":"/main-sections/adding-accounts/email-accounts","siteSpaceId":"sitesp_uyWrm","description":"Please choose the way you would like to add your mailbox into Replyco. Or just integrate your mailbox as a native Email Service integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"93c23tCyOMCgUosyG7Dx","title":"Add your Mailbox via Forwarding","pathname":"/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding","siteSpaceId":"sitesp_uyWrm","description":"Your step-by-step guide to adding the Email Integration to your Replyco account. Follow this checklist to view and reply to all emails in one single hub.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Email Accounts"}]},{"id":"xulX0cUL0mbfK8xoCI5B","title":"Add your Mailbox via Custom SMTP settings","pathname":"/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings","siteSpaceId":"sitesp_uyWrm","description":"Your step-by-step guide to adding the Email Integration to your Replyco account via Custom SMTP settings. Follow this checklist to view and reply to all emails in one single hub.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Email Accounts"}]},{"id":"06CROanf3nLlAFJNNEvU","title":"Switching from Forwarding to Custom SMTP","pathname":"/main-sections/adding-accounts/email-accounts/switching-from-forwarding-to-custom-smtp","siteSpaceId":"sitesp_uyWrm","description":"Would like to use your own email servers instead of Replyco ones? Not a problem. Just follow this guide to switch yourself over.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Email Accounts"}]},{"id":"wfaZ9Va2qPeSkSwSBkxt","title":"Gmail","pathname":"/main-sections/adding-accounts/email-accounts/gmail","siteSpaceId":"sitesp_uyWrm","description":"Your step-by-step guide to adding the Gmail Integration to your Replyco account. Follow this checklist to view and reply to all Gmail messages in one hub.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Email Accounts"}]},{"id":"SjatYTz2CCsoXTBbRrrb","title":"Outlook","pathname":"/main-sections/adding-accounts/email-accounts/outlook","siteSpaceId":"sitesp_uyWrm","description":"Your step-by-step guide to adding the Outlook Integration to your Replyco account. Follow this checklist to view and reply to all Outlook messages in one hub.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Email Accounts"}]},{"id":"TO1xMFsyPiyTBipkRFlB","title":"Phone Systems","pathname":"/main-sections/adding-accounts/phone-systems","siteSpaceId":"sitesp_uyWrm","description":"Please choose a Phone System you would like to integrate to Replyco:","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"3hOKgDQZV6sUf6HlELMS","title":"Aircall","pathname":"/main-sections/adding-accounts/phone-systems/aircall","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Aircall calls in your Replyco account by adding the Aircall integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Phone Systems"}]},{"id":"SvLZYi6awbFPAZpshxQl","title":"Order Management Systems","pathname":"/main-sections/adding-accounts/order-management-systems","siteSpaceId":"sitesp_uyWrm","description":"Replyco is able to connect to your OMS and use it for pulling additional Order Details to make a bigger Order Picture when you are communicating with your customers.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"}]},{"id":"sHNtABnv5eTNJgxS7VNF","title":"Billbee","pathname":"/main-sections/adding-accounts/order-management-systems/billbee","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to start receiving Billbee orders into your Replyco account by adding the native integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"NdEb2ZbdwrTBYngJJaZx","title":"Brightpearl","pathname":"/main-sections/adding-accounts/order-management-systems/brightpearl","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to start receiving BP orders into your Replyco account by adding the native integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"jF5aJfh0KyunTYKxvkFh","title":"ChannelAdvisor","pathname":"/main-sections/adding-accounts/order-management-systems/channeladvisor","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to start receiving CA orders into your Replyco account by adding the native integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"hYFNOcX7NwkFKQF63MQk","title":"Katana","pathname":"/main-sections/adding-accounts/order-management-systems/katana","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to start receiving Katana orders into your Replyco account by adding the native integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"SerPMs0NR1FiDIt8pN2q","title":"Linnworks","pathname":"/main-sections/adding-accounts/order-management-systems/linnworks","siteSpaceId":"sitesp_uyWrm","description":"Follow this step-by-step guide to receive Linnworks orders in your Replyco account by adding the Linnworks Integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"O7XoXN6KYuTCS4VDfr2L","title":"Veeqo","pathname":"/main-sections/adding-accounts/order-management-systems/veeqo","siteSpaceId":"sitesp_uyWrm","description":"We are still working on this article.","breadcrumbs":[{"label":"Main Sections"},{"label":"Adding Accounts","emoji":"2795"},{"label":"Order Management Systems"}]},{"id":"yCbzog9G8IAoSkmgKiG6","title":"Working with Modules","pathname":"/main-sections/working-with-modules","siteSpaceId":"sitesp_uyWrm","emoji":"1f916","description":"Replyco offers a comprehensive solution for customer support, with various modules designed to cover every aspect of your communication with clients.","breadcrumbs":[{"label":"Main Sections"}]},{"id":"tW0dJ7ilp5Gk6aL7qAxy","title":"Tickets","pathname":"/main-sections/working-with-modules/tickets","siteSpaceId":"sitesp_uyWrm","description":"The Tickets module serves as the core functionality of our application, enabling non-real-time communication with customers through email-like conversations, each pertaining to a specific order.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"}]},{"id":"s2bkLcPczfCmY9vCyZOd","title":"Ticket Lists","pathname":"/main-sections/working-with-modules/tickets/ticket-lists","siteSpaceId":"sitesp_uyWrm","description":"This section of the Documentation portal is about navigating between tickets and interacting with them.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Tickets"}]},{"id":"RljejH44XplNxAo2iZrC","title":"Inside of a Ticket","pathname":"/main-sections/working-with-modules/tickets/inside-of-a-ticket","siteSpaceId":"sitesp_uyWrm","description":"From the Ticket Header & Replying to a Ticket, to Custom Fields & Related Feedback sections, here you may learn everything about what each ticket consists of.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Tickets"}]},{"id":"abzba9xelzE2MjCmIELK","title":"Ticket Creation & The Global Search Function","pathname":"/main-sections/working-with-modules/tickets/ticket-creation-and-the-global-search-function","siteSpaceId":"sitesp_uyWrm","description":"Learn more about proactive communication via Replyco and about searching through the whole App with just one click!","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Tickets"}]},{"id":"2BFu51eezAFg0lJpJuKy","title":"Instant Messages","pathname":"/main-sections/working-with-modules/instant-messages","siteSpaceId":"sitesp_uyWrm","description":"This module covers all integrations in which communication takes place in real-time. Conversations here are similar to how you are chatting using messengers.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"}]},{"id":"FdfN5DapBYs1L6gAbsNt","title":"Overview","pathname":"/main-sections/working-with-modules/instant-messages/overview","siteSpaceId":"sitesp_uyWrm","description":"Here are the basic things you should know about the Instant Messages module.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Instant Messages"}]},{"id":"nwMRaTJeyRAVQ5W6p3PZ","title":"Inside of a Convo","pathname":"/main-sections/working-with-modules/instant-messages/inside-of-a-convo","siteSpaceId":"sitesp_uyWrm","description":"Learn more about Replying in chat conversations and about conversation details that may help you address customers' questions more effectively.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Instant Messages"}]},{"id":"JUnMRwYG8iUPYf1SHp3q","title":"Cases","pathname":"/main-sections/working-with-modules/cases","siteSpaceId":"sitesp_uyWrm","description":"This module enables you to process eBay INR Cases and Return/Refund requests directly from within Replyco. Each case contains all the info you need to resolve it.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"}]},{"id":"JHE9iCU8zOeN1dbV9LCl","title":"Overview","pathname":"/main-sections/working-with-modules/cases/overview","siteSpaceId":"sitesp_uyWrm","description":"Here are the basic things you should know about the Cases module.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Cases"}]},{"id":"WdddlxplHtRncTg8zVBG","title":"Case List","pathname":"/main-sections/working-with-modules/cases/case-list","siteSpaceId":"sitesp_uyWrm","description":"Your easy-to-understand guide to what you will find in the Case Summary section, including Filters and Customize Your View.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Cases"}]},{"id":"WL0fj8YbAInTYITDmECU","title":"Inside of a Case","pathname":"/main-sections/working-with-modules/cases/inside-of-a-case","siteSpaceId":"sitesp_uyWrm","description":"Learn about everything you can do from inside an eBay Case.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Cases"}]},{"id":"39f4UnRJhBhmoVJghrNI","title":"Case Information","pathname":"/main-sections/working-with-modules/cases/inside-of-a-case/case-information","siteSpaceId":"sitesp_uyWrm","description":"Here is an overview of things you may find in each Case.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Cases"},{"label":"Inside of a Case"}]},{"id":"Lwh4lgDGBd25Fe6vDgsp","title":"Available Actions","pathname":"/main-sections/working-with-modules/cases/inside-of-a-case/available-actions","siteSpaceId":"sitesp_uyWrm","description":"","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Cases"},{"label":"Inside of a Case"}]},{"id":"tS3s2w8H0Sb50d8z5lga","title":"Feedback","pathname":"/main-sections/working-with-modules/feedback","siteSpaceId":"sitesp_uyWrm","description":"Feedback Module allows you to view all of your Amazon & eBay feedbacks left by your buyers just in one place.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"}]},{"id":"jtjGJBrbrCkgkCLYl4bt","title":"Overview","pathname":"/main-sections/working-with-modules/feedback/overview","siteSpaceId":"sitesp_uyWrm","description":"Here are the basic things you should know about the Feedback module.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Feedback"}]},{"id":"695PagkKmgqgkJtjtL1K","title":"Feedback Requests","pathname":"/main-sections/working-with-modules/feedback/feedback-requests","siteSpaceId":"sitesp_uyWrm","description":"The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Feedback"}]},{"id":"XWdJObkfjhS2QUFmEE1q","title":"Feedback List","pathname":"/main-sections/working-with-modules/feedback/feedback-list","siteSpaceId":"sitesp_uyWrm","description":"This is a list all of your feedbacks that are being pulled from your eBay & Amazon shops.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Feedback"}]},{"id":"SOyOA0HuGaOnAXpjzUTJ","title":"Inside of a Feedback","pathname":"/main-sections/working-with-modules/feedback/inside-of-a-feedback","siteSpaceId":"sitesp_uyWrm","description":"Here are the main things you can find inside of each review. All of them will allow you to streamline your work with Feedback from your customers.","breadcrumbs":[{"label":"Main Sections"},{"label":"Working with Modules","emoji":"1f916"},{"label":"Feedback"}]},{"id":"As29MhcqoycibfOfxDnM","title":"User Account Settings","pathname":"/main-sections/user-account-settings","siteSpaceId":"sitesp_uyWrm","emoji":"1f3a8","description":"Replyco is always trying to push the boundaries of personalization. Where Users are able to customize their Notification preferences, automate actions and streamline their own workflow.","breadcrumbs":[{"label":"Main Sections"}]},{"id":"tmH6xxBiRCA4MAlTvGHO","title":"Personal Information, Notifications & Security","pathname":"/main-sections/user-account-settings/personal-information-notifications-and-security","siteSpaceId":"sitesp_uyWrm","description":"This article contains information about User Personal data, Notification Preferences, Signatures creation and Account Security procedures.","breadcrumbs":[{"label":"Main Sections"},{"label":"User Account Settings","emoji":"1f3a8"}]},{"id":"oDhIs80BlUotvPZYD2NN","title":"User-specific Settings","pathname":"/main-sections/user-account-settings/user-specific-settings","siteSpaceId":"sitesp_uyWrm","description":"Open the true Personalisation experience with our User-Specific settings that are designed to help you in achieving your best workflow. Just visit Account Settings => Settings tab.","breadcrumbs":[{"label":"Main Sections"},{"label":"User Account Settings","emoji":"1f3a8"}]},{"id":"MoBsex2lEERJW14kiNBq","title":"Ticket-related Settings","pathname":"/main-sections/user-account-settings/user-specific-settings/ticket-related-settings","siteSpaceId":"sitesp_uyWrm","description":"Here is a description of settings that affect the way you see the messages in a ticket and how you reply to them.","breadcrumbs":[{"label":"Main Sections"},{"label":"User Account Settings","emoji":"1f3a8"},{"label":"User-specific Settings"}]},{"id":"N9u2I61JL3itF5n4wttx","title":"UX/UI Settings","pathname":"/main-sections/user-account-settings/user-specific-settings/ux-ui-settings","siteSpaceId":"sitesp_uyWrm","description":"Here is a description of settings that affect the way some features or events are being shown.","breadcrumbs":[{"label":"Main Sections"},{"label":"User Account Settings","emoji":"1f3a8"},{"label":"User-specific Settings"}]},{"id":"49kfAYxTPvcUaXLXPUzp","title":"Action-related Settings","pathname":"/main-sections/user-account-settings/user-specific-settings/action-related-settings","siteSpaceId":"sitesp_uyWrm","description":"Here is a description of the \"Leave Tickets Unread\" setting.","breadcrumbs":[{"label":"Main Sections"},{"label":"User Account Settings","emoji":"1f3a8"},{"label":"User-specific Settings"}]},{"id":"qgBr1QTIBo9yBNAwDZdX","title":"Customers, Orders & Products","pathname":"/main-sections/customers-orders-and-products","siteSpaceId":"sitesp_uyWrm","emoji":"1f6cd","description":"Replyco is not just about correspondence, it is a comprehensive solution for sellers, an e-commerce CRM that gathers everything you need together.","breadcrumbs":[{"label":"Main Sections"}]},{"id":"kM74FgOptrrwhjHIDYxQ","title":"Customers","pathname":"/main-sections/customers-orders-and-products/customers","siteSpaceId":"sitesp_uyWrm","description":"All of your buyers and customers can be found here, along with their previous orders, correspondence & notes.","breadcrumbs":[{"label":"Main Sections"},{"label":"Customers, Orders & Products","emoji":"1f6cd"}]},{"id":"owTdW9n9UqNx21NR8t0S","title":"Orders","pathname":"/main-sections/customers-orders-and-products/orders","siteSpaceId":"sitesp_uyWrm","description":"This tab aggregates orders from all of your channels in one place. Each order contains basic info about, customers & items ordered. You are also able to perform certain actions, like Cancellation.","breadcrumbs":[{"label":"Main Sections"},{"label":"Customers, Orders & Products","emoji":"1f6cd"}]},{"id":"cPmOSABrIxxisq946Tu0","title":"Products","pathname":"/main-sections/customers-orders-and-products/products","siteSpaceId":"sitesp_uyWrm","description":"This tab aggregates products (listings) from all of your channels in one place. Each position contains basic info about your products their description, quantity & related tickets","breadcrumbs":[{"label":"Main Sections"},{"label":"Customers, Orders & Products","emoji":"1f6cd"}]},{"id":"wpcBbvpdDEYUZp683Vvm","title":"Organizing & Automatization","pathname":"/main-sections/organizing-and-automatization","siteSpaceId":"sitesp_uyWrm","emoji":"1f6e0","description":"One of the main reasons of using Replyco is its powerful organizing & automation tools that allow you to streamline routine actions and repetative tasks. Find your best working pace here!","breadcrumbs":[{"label":"Main Sections"}]},{"id":"AnJemUqTp1uKQtr1YuJq","title":"Tickets","pathname":"/main-sections/organizing-and-automatization/tickets","siteSpaceId":"sitesp_uyWrm","description":"This section allows you to work with your tickets effectively and create an automatic system that will perform certain scenarios of interaction with tickets that works even while you are offline.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"}]},{"id":"VzbMw6NfeLd5sjVSEwfw","title":"Organizing Tools","pathname":"/main-sections/organizing-and-automatization/tickets/organizing-tools","siteSpaceId":"sitesp_uyWrm","description":"Bring a new level of effeciency to your day-to-day workflow be learning how to use Replyco organizing tools.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Tickets"}]},{"id":"f1sc42b8yH335VcrQDF1","title":"Automation Tools","pathname":"/main-sections/organizing-and-automatization/tickets/automation-tools","siteSpaceId":"sitesp_uyWrm","description":"Process your tickets much faster by delegating the day-do-day routine to our system. Focus on things that really matter.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Tickets"}]},{"id":"KFZIwx5rZYyk0sClcBLY","title":"Additional Tools","pathname":"/main-sections/organizing-and-automatization/tickets/additional-tools","siteSpaceId":"sitesp_uyWrm","description":"Discover other types of handy tools that are designed to bring even more customization & efficiency into your day-to-day workflow.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Tickets"}]},{"id":"3CKLx5NSyqJEfe0qklwg","title":"Instant Messages","pathname":"/main-sections/organizing-and-automatization/instant-messages","siteSpaceId":"sitesp_uyWrm","description":"Automizing your Instant Messages communication has never been easier! Check out our Instant Tools to learn more about making your day-to-day chatting activity more effective.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"}]},{"id":"84qabOekWEVIwCb9VHQX","title":"Templates","pathname":"/main-sections/organizing-and-automatization/instant-messages/templates","siteSpaceId":"sitesp_uyWrm","description":"Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Instant Messages"}]},{"id":"iEewqqHopTEetgtiaUC5","title":"Auto-response Rules","pathname":"/main-sections/organizing-and-automatization/instant-messages/auto-response-rules","siteSpaceId":"sitesp_uyWrm","description":"This simple guide will take you through the process of setting up an auto-response rule for an Instant Message integration.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Instant Messages"}]},{"id":"VKp39cqvkCBEHEsoMTGX","title":"Transcripts","pathname":"/main-sections/organizing-and-automatization/instant-messages/transcripts","siteSpaceId":"sitesp_uyWrm","description":"This article is about the Transcripts feature that allows you to share a documented version of a chat conversation with your buyer via email.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Instant Messages"}]},{"id":"VTFOgl2dfBxDlg3DJw8L","title":"Cases","pathname":"/main-sections/organizing-and-automatization/cases","siteSpaceId":"sitesp_uyWrm","description":"Here are the Automation tools for our Cases module.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"}]},{"id":"HR5Mm3Ad7XuCWgFZIYM7","title":"Templates","pathname":"/main-sections/organizing-and-automatization/cases/templates","siteSpaceId":"sitesp_uyWrm","description":"Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Cases"}]},{"id":"i9tnUyj3bqvdFPqSBWlb","title":"Feedback","pathname":"/main-sections/organizing-and-automatization/feedback","siteSpaceId":"sitesp_uyWrm","description":"Here are the Automation tools related to the Replyco Feedback module.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"}]},{"id":"E1WPDK09Iu0uuecOEO2H","title":"Feedback Rules","pathname":"/main-sections/organizing-and-automatization/feedback/feedback-rules","siteSpaceId":"sitesp_uyWrm","description":"This guide is related to automated Amazon Feedback Requests.","breadcrumbs":[{"label":"Main Sections"},{"label":"Organizing & Automatization","emoji":"1f6e0"},{"label":"Feedback"}]},{"id":"Om2KbwhDLCHn8PM4OIaM","title":"Dashboards & Reporting","pathname":"/main-sections/dashboards-and-reporting","siteSpaceId":"sitesp_uyWrm","emoji":"1f4ca","description":"Start here to learn how to track every aspect of your message management and customer service team performance through the detailed Dashboards & Reports.","breadcrumbs":[{"label":"Main Sections"}]},{"id":"N09DtrcePptAJMhHoXmU","title":"Dashboard System","pathname":"/main-sections/dashboards-and-reporting/dashboard-system","siteSpaceId":"sitesp_uyWrm","description":"The Replyco Dashboard System is where you keep tabs on every facet of your message management and customer service team performance.","breadcrumbs":[{"label":"Main Sections"},{"label":"Dashboards & Reporting","emoji":"1f4ca"}]},{"id":"n89MEdmqzEam4yuESCVK","title":"Reports/Exports","pathname":"/main-sections/dashboards-and-reporting/reports-exports","siteSpaceId":"sitesp_uyWrm","description":"Replyco allows you to export certain kind of data and download various reports. To learn more about report, please choose it below:","breadcrumbs":[{"label":"Main Sections"},{"label":"Dashboards & Reporting","emoji":"1f4ca"}]},{"id":"mRtRnNo8b48DQa5a5aCL","title":"Administrative Processes","pathname":"/main-sections/administrative-processes","siteSpaceId":"sitesp_uyWrm","emoji":"1f4cb","description":"In this section you will find information about Billing Settings, User Management & Settings that affect your whole Company Account.","breadcrumbs":[{"label":"Main Sections"}]},{"id":"AOia9fda3qjMlqR675hm","title":"Company Settings","pathname":"/main-sections/administrative-processes/company-settings","siteSpaceId":"sitesp_uyWrm","description":"From your Company's working time, to Priorities & SLAs, these settings affect your whole Replyco account and all its users.","breadcrumbs":[{"label":"Main Sections"},{"label":"Administrative Processes","emoji":"1f4cb"}]},{"id":"T4oesBbpoDDM2T33OyKj","title":"User Management","pathname":"/main-sections/administrative-processes/user-management","siteSpaceId":"sitesp_uyWrm","description":"Learn how to invite new users into Replyco, edit existing users' information & manage their Access Rights to grant them access to modules, features, and various tools.","breadcrumbs":[{"label":"Main Sections"},{"label":"Administrative Processes","emoji":"1f4cb"}]},{"id":"wxP4hlRoSNmcZa1m3H42","title":"Billing Details","pathname":"/main-sections/administrative-processes/billing-details","siteSpaceId":"sitesp_uyWrm","description":"From this section you will learn everything related to the financial aspects of using Replyco: from payments & plan upgradings to account cancellations.","breadcrumbs":[{"label":"Main Sections"},{"label":"Administrative Processes","emoji":"1f4cb"}]},{"id":"4EgT1VRX81He7IuMwJ5i","title":"Mobile Application","pathname":"/main-sections/mobile-application","siteSpaceId":"sitesp_uyWrm","emoji":"1f4f1","description":"This section of our Help Docs is currently in process...","breadcrumbs":[{"label":"Main Sections"}]},{"id":"hn8xxqc5xNEOiLBpd2nP","title":"Main Features","pathname":"/orher/main-features","siteSpaceId":"sitesp_uyWrm","breadcrumbs":[{"label":"Other"}]},{"id":"ALVGVvtJJEyyVIplL4LX","title":"Artificial Intelligence [AI]","pathname":"/orher/main-features/artificial-intelligence-ai","siteSpaceId":"sitesp_uyWrm","emoji":"1fa84","description":"This page showcases Replyco's AI features, including automatic categorization, AI-generated conversation summaries, and writing assistance, all designed to enhance your productivity.","breadcrumbs":[{"label":"Other"},{"label":"Main Features"}]},{"id":"yTUP80s1tAXV7r7GaqmW","title":"Best Practices","pathname":"/orher/best-practices","siteSpaceId":"sitesp_uyWrm","description":"Here are the ideas of making your Replyco even more handy. Check them all by choosing a Channel you need.","breadcrumbs":[{"label":"Other"}]},{"id":"OkrcM4MtZE20uiYs022e","title":"How to change a Date Format","pathname":"/orher/best-practices/how-to-change-a-date-format","siteSpaceId":"sitesp_uyWrm","description":"Here is an instruction that will guide you through the process of the Date Format changing.","breadcrumbs":[{"label":"Other"},{"label":"Best Practices"}]},{"id":"U1DKcZ7rfFlW3P0wO1jF","title":"Troubleshooting","pathname":"/troubleshooting","siteSpaceId":"sitesp_uyWrm","description":"When troubleshooting complex issues, it is sometimes necessary for our support team to obtain additional information about the errors that is being generated by your browser while the issue occurs"}]}