# Main Sections - [Adding Accounts](https://docs.replyco.com/main-sections/adding-accounts.md): To get started with Replyco, you'll need to Add your Accounts to the system. Learn everything you need to know here! - [Marketplaces](https://docs.replyco.com/main-sections/adding-accounts/marketplaces.md): Please choose a Marketplace you are going to integrate to Replyco: - [Amazon](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/amazon.md): Follow this step-by-step guide to receive Amazon messages in your Replyco account by adding the Amazon Integration. - [Cdiscount](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/cdiscount.md): Follow this step-by-step guide to receive Cdiscount messages in your Replyco account by adding the Cdiscount Integration. - [eBay](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/ebay.md): Follow this step-by-step guide to receive eBay messages in your Replyco account by adding the eBay Integration. - [Etsy](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/etsy.md): Follow this step-by-step guide to receive Etsy order data and customer messages in your Replyco account by adding the Etsy Integration. - [Fruugo](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/fruugo.md): Follow this step-by-step guide to receive Fruugo order data and customer messages in your Replyco account by adding the Fruugo Integration. - [Wish](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/wish.md): This guide is coming soon... - [Webstores](https://docs.replyco.com/main-sections/adding-accounts/webstores.md): Please choose a Webstore platform you are going to integrate to Replyco: - [BigCommerce](https://docs.replyco.com/main-sections/adding-accounts/webstores/bigcommerce.md): Follow this step-by-step guide to receive BigCommerce messages in your Replyco account by adding the BigCommerce Integration. - [Magento 2.0+](https://docs.replyco.com/main-sections/adding-accounts/webstores/magento-2.0+.md): Follow this step-by-step guide to receive Magento messages in your Replyco account by adding the Magento Integration. - [Shopify](https://docs.replyco.com/main-sections/adding-accounts/webstores/shopify.md): Follow this step-by-step guide to receive Shopify messages in your Replyco account by adding the Shopify Integration. - [Shopline](https://docs.replyco.com/main-sections/adding-accounts/webstores/shopline.md): Follow this step-by-step guide to receive Shopline messages in your Replyco account by adding the Shopline Integration. - [WooCommerce](https://docs.replyco.com/main-sections/adding-accounts/webstores/woocommerce.md): Follow this step-by-step guide to receive WooCommerce order data and customer messages in your Replyco account by adding the WooCommerce Integration. - [Live Chats](https://docs.replyco.com/main-sections/adding-accounts/live-chats.md): Bring all of your Live Chats to one place by integrating them into Replyco. - [Replyco Live Chat](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat.md): Replyco Live Chat provides streamlined customer support and fully customizable instant messaging with your customers. Please choose the instruction according to what your website is built on. - [Universal Instruction](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat/universal-instruction.md): Follow this step-by-step guide to add the Replyco Live Chat widget to your website. - [For Magento Website](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat/for-magento-website.md): Follow this step-by-step guide to add the Replyco Live Chat feature to your Magento store. - [For BigCommerce Website](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat/for-bigcommerce-website.md): Follow this step-by-step guide to add the Replyco Live Chat feature to your BigCommerce store. - [For Shopify Website](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat/for-shopify-website.md): Follow this step-by-step guide to add the Replyco Live Chat feature to your Shopify store. - [For WordPress Website](https://docs.replyco.com/main-sections/adding-accounts/live-chats/replyco-live-chat/for-wordpress-website.md): Follow this step-by-step guide to add the Replyco Live Chat widget to your WordPress website. - [Social Media](https://docs.replyco.com/main-sections/adding-accounts/social-media.md): Gather all of your Social Media business accounts under one roof by integrating them into Replyco. - [Facebook Messenger](https://docs.replyco.com/main-sections/adding-accounts/social-media/facebook-messenger.md): Follow this step-by-step guide to receive Facebook Messenger messages in your Replyco account by adding the Facebook Messenger integration. - [Instagram](https://docs.replyco.com/main-sections/adding-accounts/social-media/instagram.md): How to connect your company's Instagram Direct to the Replyco App. - [Telegram](https://docs.replyco.com/main-sections/adding-accounts/social-media/telegram.md): Follow this step-by-step guide to receive Telegram messages in your Replyco account by adding the Telegram integration. - [TikTok](https://docs.replyco.com/main-sections/adding-accounts/social-media/tiktok.md): How to connect your TikTok Shop account to the Replyco App. - [WhatsApp](https://docs.replyco.com/main-sections/adding-accounts/social-media/whatsapp.md): Follow this step-by-step guide to receive WhatsApp messages in your Replyco account by adding the WhatsApp integration. - [Email Accounts](https://docs.replyco.com/main-sections/adding-accounts/email-accounts.md): Please choose the way you would like to add your mailbox into Replyco. Or just integrate your mailbox as a native Email Service integration. - [Add your Mailbox via Forwarding](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md): Your step-by-step guide to adding the Email Integration to your Replyco account. Follow this checklist to view and reply to all emails in one single hub. - [Add your Mailbox via Custom SMTP settings](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md): Your step-by-step guide to adding the Email Integration to your Replyco account via Custom SMTP settings. Follow this checklist to view and reply to all emails in one single hub. - [Switching from Forwarding to Custom SMTP](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/switching-from-forwarding-to-custom-smtp.md): Would like to use your own email servers instead of Replyco ones? Not a problem. Just follow this guide to switch yourself over. - [Gmail](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/gmail.md): Your step-by-step guide to adding the Gmail Integration to your Replyco account. Follow this checklist to view and reply to all Gmail messages in one hub. - [Outlook](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/outlook.md): Your step-by-step guide to adding the Outlook Integration to your Replyco account. Follow this checklist to view and reply to all Outlook messages in one hub. - [Phone Systems](https://docs.replyco.com/main-sections/adding-accounts/phone-systems.md): Please choose a Phone System you would like to integrate to Replyco: - [Aircall](https://docs.replyco.com/main-sections/adding-accounts/phone-systems/aircall.md): Follow this step-by-step guide to receive Aircall calls in your Replyco account by adding the Aircall integration. - [Order Management Systems](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems.md): Replyco is able to connect to your OMS and use it for pulling additional Order Details to make a bigger Order Picture when you are communicating with your customers. - [Billbee](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/billbee.md): Follow this step-by-step guide to start receiving Billbee orders into your Replyco account by adding the native integration. - [Brightpearl](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/brightpearl.md): Follow this step-by-step guide to start receiving BP orders into your Replyco account by adding the native integration. - [ChannelAdvisor](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/channeladvisor.md): Follow this step-by-step guide to start receiving CA orders into your Replyco account by adding the native integration. - [Katana](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/katana.md): Follow this step-by-step guide to start receiving Katana orders into your Replyco account by adding the native integration. - [Linnworks](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/linnworks.md): Follow this step-by-step guide to receive Linnworks orders in your Replyco account by adding the Linnworks Integration. - [Veeqo](https://docs.replyco.com/main-sections/adding-accounts/order-management-systems/veeqo.md): We are still working on this article. - [Working with Modules](https://docs.replyco.com/main-sections/working-with-modules.md): Replyco offers a comprehensive solution for customer support, with various modules designed to cover every aspect of your communication with clients. - [Tickets](https://docs.replyco.com/main-sections/working-with-modules/tickets.md): The Tickets module serves as the core functionality of our application, enabling non-real-time communication with customers through email-like conversations, each pertaining to a specific order. - [Ticket Lists](https://docs.replyco.com/main-sections/working-with-modules/tickets/ticket-lists.md): This section of the Documentation portal is about navigating between tickets and interacting with them. - [Inside of a Ticket](https://docs.replyco.com/main-sections/working-with-modules/tickets/inside-of-a-ticket.md): From the Ticket Header & Replying to a Ticket, to Custom Fields & Related Feedback sections, here you may learn everything about what each ticket consists of. - [Ticket Creation & The Global Search Function](https://docs.replyco.com/main-sections/working-with-modules/tickets/ticket-creation-and-the-global-search-function.md): Learn more about proactive communication via Replyco and about searching through the whole App with just one click! - [Instant Messages](https://docs.replyco.com/main-sections/working-with-modules/instant-messages.md): This module covers all integrations in which communication takes place in real-time. Conversations here are similar to how you are chatting using messengers. - [Overview](https://docs.replyco.com/main-sections/working-with-modules/instant-messages/overview.md): Here are the basic things you should know about the Instant Messages module. - [Inside of a Convo](https://docs.replyco.com/main-sections/working-with-modules/instant-messages/inside-of-a-convo.md): Learn more about Replying in chat conversations and about conversation details that may help you address customers' questions more effectively. - [Cases](https://docs.replyco.com/main-sections/working-with-modules/cases.md): This module enables you to process eBay INR Cases and Return/Refund requests directly from within Replyco. Each case contains all the info you need to resolve it. - [Overview](https://docs.replyco.com/main-sections/working-with-modules/cases/overview.md): Here are the basic things you should know about the Cases module. - [Case List](https://docs.replyco.com/main-sections/working-with-modules/cases/case-list.md): Your easy-to-understand guide to what you will find in the Case Summary section, including Filters and Customize Your View. - [Inside of a Case](https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case.md): Learn about everything you can do from inside an eBay Case. - [Case Information](https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md): Here is an overview of things you may find in each Case. - [Available Actions](https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/available-actions.md) - [Feedback](https://docs.replyco.com/main-sections/working-with-modules/feedback.md): Feedback Module allows you to view all of your Amazon & eBay feedbacks left by your buyers just in one place. - [Overview](https://docs.replyco.com/main-sections/working-with-modules/feedback/overview.md): Here are the basic things you should know about the Feedback module. - [Feedback Requests](https://docs.replyco.com/main-sections/working-with-modules/feedback/feedback-requests.md): The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you. - [Feedback List](https://docs.replyco.com/main-sections/working-with-modules/feedback/feedback-list.md): This is a list all of your feedbacks that are being pulled from your eBay & Amazon shops. - [Inside of a Feedback](https://docs.replyco.com/main-sections/working-with-modules/feedback/inside-of-a-feedback.md): Here are the main things you can find inside of each review. All of them will allow you to streamline your work with Feedback from your customers. - [User Account Settings](https://docs.replyco.com/main-sections/user-account-settings.md): Replyco is always trying to push the boundaries of personalization. Where Users are able to customize their Notification preferences, automate actions and streamline their own workflow. - [Personal Information, Notifications & Security](https://docs.replyco.com/main-sections/user-account-settings/personal-information-notifications-and-security.md): This article contains information about User Personal data, Notification Preferences, Signatures creation and Account Security procedures. - [User-specific Settings](https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings.md): Open the true Personalisation experience with our User-Specific settings that are designed to help you in achieving your best workflow. Just visit Account Settings => Settings tab. - [Ticket-related Settings](https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings/ticket-related-settings.md): Here is a description of settings that affect the way you see the messages in a ticket and how you reply to them. - [UX/UI Settings](https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings/ux-ui-settings.md): Here is a description of settings that affect the way some features or events are being shown. - [Action-related Settings](https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings/action-related-settings.md): Here is a description of the "Leave Tickets Unread" setting. - [Customers, Orders & Products](https://docs.replyco.com/main-sections/customers-orders-and-products.md): Replyco is not just about correspondence, it is a comprehensive solution for sellers, an e-commerce CRM that gathers everything you need together. - [Customers](https://docs.replyco.com/main-sections/customers-orders-and-products/customers.md): All of your buyers and customers can be found here, along with their previous orders, correspondence & notes. - [Orders](https://docs.replyco.com/main-sections/customers-orders-and-products/orders.md): This tab aggregates orders from all of your channels in one place. Each order contains basic info about, customers & items ordered. You are also able to perform certain actions, like Cancellation. - [Products](https://docs.replyco.com/main-sections/customers-orders-and-products/products.md): This tab aggregates products (listings) from all of your channels in one place. Each position contains basic info about your products their description, quantity & related tickets - [Organizing & Automatization](https://docs.replyco.com/main-sections/organizing-and-automatization.md): One of the main reasons of using Replyco is its powerful organizing & automation tools that allow you to streamline routine actions and repetative tasks. Find your best working pace here! - [Tickets](https://docs.replyco.com/main-sections/organizing-and-automatization/tickets.md): This section allows you to work with your tickets effectively and create an automatic system that will perform certain scenarios of interaction with tickets that works even while you are offline. - [Organizing Tools](https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/organizing-tools.md): Bring a new level of effeciency to your day-to-day workflow be learning how to use Replyco organizing tools. - [Automation Tools](https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/automation-tools.md): Process your tickets much faster by delegating the day-do-day routine to our system. Focus on things that really matter. - [Additional Tools](https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/additional-tools.md): Discover other types of handy tools that are designed to bring even more customization & efficiency into your day-to-day workflow. - [Instant Messages](https://docs.replyco.com/main-sections/organizing-and-automatization/instant-messages.md): Automizing your Instant Messages communication has never been easier! Check out our Instant Tools to learn more about making your day-to-day chatting activity more effective. - [Templates](https://docs.replyco.com/main-sections/organizing-and-automatization/instant-messages/templates.md): Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day. - [Auto-response Rules](https://docs.replyco.com/main-sections/organizing-and-automatization/instant-messages/auto-response-rules.md): This simple guide will take you through the process of setting up an auto-response rule for an Instant Message integration. - [Transcripts](https://docs.replyco.com/main-sections/organizing-and-automatization/instant-messages/transcripts.md): This article is about the Transcripts feature that allows you to share a documented version of a chat conversation with your buyer via email. - [Cases](https://docs.replyco.com/main-sections/organizing-and-automatization/cases.md): Here are the Automation tools for our Cases module. - [Templates](https://docs.replyco.com/main-sections/organizing-and-automatization/cases/templates.md): Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day. - [Feedback](https://docs.replyco.com/main-sections/organizing-and-automatization/feedback.md): Here are the Automation tools related to the Replyco Feedback module. - [Feedback Rules](https://docs.replyco.com/main-sections/organizing-and-automatization/feedback/feedback-rules.md): This guide is related to automated Amazon Feedback Requests. - [Dashboards & Reporting](https://docs.replyco.com/main-sections/dashboards-and-reporting.md): Start here to learn how to track every aspect of your message management and customer service team performance through the detailed Dashboards & Reports. - [Dashboard System](https://docs.replyco.com/main-sections/dashboards-and-reporting/dashboard-system.md): The Replyco Dashboard System is where you keep tabs on every facet of your message management and customer service team performance. - [Reports/Exports](https://docs.replyco.com/main-sections/dashboards-and-reporting/reports-exports.md): Replyco allows you to export certain kind of data and download various reports. To learn more about report, please choose it below: - [Administrative Processes](https://docs.replyco.com/main-sections/administrative-processes.md): In this section you will find information about Billing Settings, User Management & Settings that affect your whole Company Account. - [Company Settings](https://docs.replyco.com/main-sections/administrative-processes/company-settings.md): From your Company's working time, to Priorities & SLAs, these settings affect your whole Replyco account and all its users. - [User Management](https://docs.replyco.com/main-sections/administrative-processes/user-management.md): Learn how to invite new users into Replyco, edit existing users' information & manage their Access Rights to grant them access to modules, features, and various tools. - [Billing Details](https://docs.replyco.com/main-sections/administrative-processes/billing-details.md): From this section you will learn everything related to the financial aspects of using Replyco: from payments & plan upgradings to account cancellations. - [Mobile Application](https://docs.replyco.com/main-sections/mobile-application.md): This section of our Help Docs is currently in process... --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.replyco.com/main-sections.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.