> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/welcome-to-replyco-helpdesk.md).

# Welcome to Replyco Helpdesk

Replyco help documentation is designed to provide step-by-step instructions on configuring, using, and managing the system from a team-based and marketplace perspective.

## **Here's how it works...**

### **If you are new to Replyco**

Not sure where to begin your journey and start using Replyco successfully?\
Please take a look at our **G E T T I N G    S T A R T E D** section on your :arrow\_left: left-hand side.

Use our carefully compiled Guides and we will lead you through all the main aspects of our App by hand.

### If you are an advanced Replyco user

Already using Replyco, but forgot some things or bumped into a question or an issue?\
Check out the **M A I N    S E C T I O N S** of our Help Docs on your :arrow\_left: left-hand side.

For your convenience, we grouped every aspect of our App into comprehensible sections.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.replyco.com/welcome-to-replyco-helpdesk.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.