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User Guide

New to Replyco? You're in the right place! Our simple guide will get you started on your Replyco journey and show you how to start responding to customer messages.

Tickets

The very first thing each Replyco user should know - is how to work with Tickets.
We strongly advise visiting our Working with Modules => Tickets page to learn about the replying process itself, ticket types and interaction options.

Chats

If your Company has an access to the Instant Messages module and has Replyco LiveChat Widget installed on your website(s), or you have Instagram/Facebook pages of your brand, then you need to know how to work with Chat Conversations.
To learn more about it, please visit our Working with Modules => Instant Messages page.

Account Customization

Each business is unique, as well as User's personal workflow.
Replyco allows you to personalize the Application behaviour depending on your own preferences without affecting the whole Company's settings and your Colleagues.
Each unique Replyco experience starts with the User Account Settings section.

If you are an advanced Replyco user

Already using Replyco, but forgot some things or bumped into a question or an issue? Check out the M A I N S E C T I O N S of our Help Docs on your
left-hand side.
For your convenience, we grouped every aspect of our App into comprehensible sections.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: