Replyco Documentation
HomeBlogFeaturesContact
  • πŸ‘‹Welcome to Replyco Helpdesk
  • Getting Started
    • πŸ§‘β€πŸ’»User Guide
    • πŸ§‘β€πŸ’ΌModerator Guide
    • πŸ’ΌAdministrator Guide
  • Main Sections
    • βž•Adding Accounts
      • Marketplaces
        • Amazon
        • Cdiscount
        • eBay
        • Etsy
        • Fruugo
        • Wish
      • Webstores
        • BigCommerce
        • Magento 2.0+
        • Shopify
        • Shopline
        • WooCommerce
      • Live Chats
        • Replyco Live Chat
          • Universal Instruction
          • For Magento Website
          • For BigCommerce Website
          • For Shopify Website
          • For WordPress Website
      • Social Media
        • Facebook Messenger
        • Instagram
        • Telegram
        • WhatsApp
      • Email Accounts
        • Add your Mailbox via Forwarding
        • Add your Mailbox via Custom SMTP settings
        • Switching from Forwarding to Custom SMTP
        • Gmail
        • Outlook
      • Phone Systems
        • Aircall
      • Order Management Systems
        • Billbee
        • Brightpearl
        • ChannelAdvisor
        • Katana
        • Linnworks
        • Veeqo
    • πŸ€–Working with Modules
      • Tickets
        • Ticket Lists
        • Inside of a Ticket
        • Ticket Creation & The Global Search Function
      • Instant Messages
        • Overview
        • Inside of a Convo
      • Cases
        • Overview
        • Case List
        • Inside of a Case
          • Case Information
          • Available Actions
      • Feedback
        • Overview
        • Feedback Requests
        • Feedback List
        • Inside of a Feedback
    • 🎨User Account Settings
      • Personal Information, Notifications & Security
      • User-specific Settings
        • Ticket-related Settings
        • UX/UI Settings
        • Action-related Settings
    • πŸ›οΈCustomers, Orders & Products
      • Customers
      • Orders
      • Products
    • πŸ› οΈOrganizing & Automatization
      • Tickets
        • Organizing Tools
        • Automation Tools
        • Additional Tools
      • Instant Messages
        • Templates
        • Auto-response Rules
        • Transcripts
      • Cases
        • Templates
      • Feedback
        • Feedback Rules
    • πŸ“ŠDashboards & Reporting
      • Dashboard System
      • Reports/Exports
    • πŸ“‹Administrative Processes
      • Company Settings
      • User Management
      • Billing Details
    • πŸ“±Mobile Application
  • Other
    • Main Features
      • πŸͺ„Artificial Intelligence [AI]
    • Best Practices
      • How to change a Date Format
  • Troubleshooting
Powered by GitBook
On this page
  • To generate the HAR file for Chrome
  • To generate a Console log file for Chrome

Troubleshooting

When troubleshooting complex issues, it is sometimes necessary for our support team to obtain additional information about the errors that is being generated by your browser while the issue occurs

PreviousHow to change a Date Format

Last updated 1 year ago

A support team member may request that you record a HAR and Console log file or a log of network requests, and console errors/actions while that issue is occurring, and then provide those files to them for further analysis.

To generate the HAR file for Chrome

  • Open Google Chrome and go to the page where the issue is occurring.

  • From the Chrome menu bar select View > Developer > Developer Tools.

  • From the panel opened, select the Network tab.

  • Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

  • Check the box Preserve log.

  • Click the Clear button to clear out any existing logs from the Network tab.

  • Reproduce the issue that you were experiencing before, while the network requests are being recorded.

  • Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

  • Upload your HAR file to your ticket or attach it to your email and send it to help@replyco.com so that our Support team can analyze it.

Here is a brief video showing this process:

To generate a Console log file for Chrome

  • Open Google Chrome and go to the page where the issue is occurring.

  • From the Chrome menu bar select View > Developer > Developer Tools.

  • From the panel opened, select the Console tab.

  • Click the Clear button to clear out any Console history.

  • Reproduce the issue that you were experiencing before, while the console is collecting scripts and activities.

  • Once you have reproduced the issue, right-click anywhere on the grid of console action, select Save as…, and save the file to your computer as a log file.

  • Upload your Console log file to your ticket or attach it to your email and send it to help@replyco.com so that our Support team can analyze it.

Here is a brief video showing this process:

As stated earlier, these files will allow us to address issues as promptly as possible for you.

You may send these files to us via LiveChat or by sending an email to help@replyco.com

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Email: help@replyco.com

Chat: (lower right of the App)

Phone: US +1 407-588-2574 | UK +44 20 8064 0564

πŸ‡ΊπŸ‡Έ
πŸ‡¬πŸ‡§
Click on the chat icon