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Moderator Guide

If you are a Customer Service Manager, then you are in the right place! Gather statistics, get various reports & use our flexible automation tools to bring your department to a new performance level.
To get a full understanding of this guide we strongly advise you to check the previous User Guide.

Organizing & Automatization

Nowadays, it is not enough to have quick fingers and high typing speeds to be an efficient Customer Support representative. The world dictates new conditions and it is necessary to work smart, not fast.
Replyco has numerous smart tools that allow you to effectively organize and automate routine processes without rocket science skills and secret knowledge.
We understand that each business is unique and has its own workflow.
Visit the Organizing & Automatization section of our documentation to learn more about better dealing with repetitive tasks.

Dashboards & Reporting

Another track of constant Customer Service Management is understanding how efficient you are compared to the time periods in the past and comparing yourself to your competitors.
What are the top 5 of your most troublesome products? What are the average response timings? How about a ticket volume dynamic? Who is your most effective colleague?
To find answers to all the questions above and to many others, please visit the Dashboards & Reporting section of our documentation.

User Management

Would like to invite a new member of a team into Replyco or perhaps prohibit certain users from seeing tickets or chats related to another store or brand?
Everything that is related to interaction with your team is located in the Administrative Processes => User Management section of our documentation.
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If you are an advanced Replyco user

Already using Replyco, but forgot some things or bumped into a question or an issue? Check out the M A I N S E C T I O N S of our Help Docs on your
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left-hand side.
For your convenience, we grouped every aspect of our App into comprehensible sections.
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Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
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Chat: Click on the chat icon (lower right of the App)
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Phone: US
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+1 407-588-2574 | UK
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+44 20 8064 0564