If you are a Customer Service Manager, then you are in the right place! Gather statistics, get various reports & use our flexible automation tools to bring your department to a new performance level.
Nowadays, it is not enough to have quick fingers and high typing speeds to be an efficient Customer Support representative. The world dictates new conditions and it is necessary to work smart, not fast.
Replyco has numerous smart tools that allow you to effectively organize and automate routine processes without rocket science skills and secret knowledge.
We understand that each business is unique and has its own workflow.
Another track of constant Customer Service Management is understanding how efficient you are compared to the time periods in the past and comparing yourself to your competitors.
What are the top 5 of your most troublesome products? What are the average response timings? How about a ticket volume dynamic? Who is your most effective colleague?
Would like to invite a new member of a team into Replyco or perhaps prohibit certain users from seeing tickets or chats related to another store or brand?
Already using Replyco, but forgot some things or bumped into a question or an issue? Check out the M A I N S E C T I O N S of our Help Docs on your
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