> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/social-media/tiktok.md).

# TikTok

Access Rights needed: **Main => Admin (View & Edit)**

## Step 1: Start an integration process

To add a TikTok Shop account, click the “+ Add Account” button at the top right corner and select TikTok from the available channels.

<figure><img src="/files/iQTj6J27BpWwiOpyX8ZV" alt=""><figcaption></figcaption></figure>

## Step 2: Authorise Replyco

Once you’ve chosen the TikTok in the integrations list, a popup will appear. Click the “Authorise” button to begin the process.

<figure><img src="/files/fepS5WoGfL47j6Pu2uBd" alt=""><figcaption></figcaption></figure>

Once you click, you’ll be brought to the TikTok portal.

First, you need to choose an account type.

{% hint style="danger" %}
To authorise the service, you must log in with your main account (sub-accounts don't have permission to authorise services).
{% endhint %}

Select your original region and click “Next”.

<figure><img src="/files/lzsFJobcfnPUVVpdQ0Mz" alt=""><figcaption></figcaption></figure>

The next screen is called “Install” or “Renew” (if you’re performing a re-login). You’ll need to fill in the form and then click the “Confirm to install” button.

<figure><img src="/files/vuwNfRuFEllo5W9BPE6h" alt=""><figcaption></figcaption></figure>

After that, tick the “Acknowledge” box and click the “Authorise” button.

<figure><img src="/files/bh5ZnRHZWA5Sm4soCZ8K" alt=""><figcaption></figcaption></figure>

Once the process is complete, you’ll be redirected back to Replyco.

<figure><img src="/files/rwUa8vGhUl30UZS3rZ5L" alt=""><figcaption></figcaption></figure>

**All Done!**\
A confirmation message will notify you that Replyco has been successfully linked to your TikTok Shop account.&#x20;

Now, you’ll see the **Instant Messages** tab in Replyco’s menu, where you can view and respond to all incoming TikTok Shop inquiries.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-14-06-2400-PM.png" alt="" height="669" width="461">

&#x20;

**VIEW / EDIT**

To view integrations that have already been added, go to **Admin > Accounts**.

<figure><img src="/files/EsgVMJ2R0KtWSRh7j1Sh" alt=""><figcaption></figcaption></figure>

A list will display the Source, Synchronisation Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

<figure><img src="/files/m7KHyHStJ3EJuuYhxv3Y" alt=""><figcaption></figcaption></figure>

* A 🟢 green status means that the integration is configured correctly.
* A 🔴 red status indicates that the integration is not configured correctly.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>
{% endhint %}