# TikTok

Access Rights needed: **Main => Admin (View & Edit)**

## Step 1: Start an integration process

To add a TikTok Shop account, click the “+ Add Account” button at the top right corner and select TikTok from the available channels.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FPK6Cx5l0zPXer3IsF4a2%2FZight%202025-07-16%20at%208.15.10%20am.jpg?alt=media&#x26;token=2e6c38a5-f2d4-4887-87c4-47c0578ebef7" alt=""><figcaption></figcaption></figure>

## Step 2: Authorise Replyco

Once you’ve chosen the TikTok in the integrations list, a popup will appear. Click the “Authorise” button to begin the process.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FgngYjyIdtA1Hvbyrfj1Z%2FZight%202025-07-16%20at%208.19.34%20am.jpg?alt=media&#x26;token=49c5a646-abbb-4f3c-bdad-2d05705b9f51" alt=""><figcaption></figcaption></figure>

Once you click, you’ll be brought to the TikTok portal.

First, you need to choose an account type.

{% hint style="danger" %}
To authorise the service, you must log in with your main account (sub-accounts don't have permission to authorise services).
{% endhint %}

Select your original region and click “Next”.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FdEez5WHFbVyWRAA7fsIK%2FZight%202025-07-16%20at%208.26.31%20am.jpg?alt=media&#x26;token=225faef5-d3ad-44ad-b617-0598e3ad4209" alt=""><figcaption></figcaption></figure>

The next screen is called “Install” or “Renew” (if you’re performing a re-login). You’ll need to fill in the form and then click the “Confirm to install” button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F1ADdSEIKHjz0V33Awy4A%2FZight%202025-07-16%20at%208.29.52%20am.jpg?alt=media&#x26;token=4059d305-5777-4459-8604-2acde71c3d7d" alt=""><figcaption></figcaption></figure>

After that, tick the “Acknowledge” box and click the “Authorise” button.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FFDWnI8TBPGyN0H5Lqb3v%2FZight%202025-07-16%20at%208.40.40%20am.jpg?alt=media&#x26;token=76bb52e5-193a-44f3-a708-bd2a0d773c8f" alt=""><figcaption></figcaption></figure>

Once the process is complete, you’ll be redirected back to Replyco.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fec6vu4LWUvzWEjGOyAxU%2FZight%202025-07-16%20at%208.42.35%20am.jpg?alt=media&#x26;token=660b79a1-adc1-4cc5-b0d6-0246d93bd238" alt=""><figcaption></figcaption></figure>

**All Done!**\
A confirmation message will notify you that Replyco has been successfully linked to your TikTok Shop account.&#x20;

Now, you’ll see the **Instant Messages** tab in Replyco’s menu, where you can view and respond to all incoming TikTok Shop inquiries.

![](https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-14-06-2400-PM.png)

&#x20;

**VIEW / EDIT**

To view integrations that have already been added, go to **Admin > Accounts**.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fw1zoIHV1P4RInqsMcs5C%2FZight%202025-07-16%20at%208.51.13%20am.jpg?alt=media&#x26;token=225932a2-0314-4a7f-bcd1-3f783bab0cf2" alt=""><figcaption></figcaption></figure>

A list will display the Source, Synchronisation Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FetxvP73kOv5VQbmWkfCH%2FZight%202025-07-16%20at%208.53.13%20am.jpg?alt=media&#x26;token=def8d22e-1616-4ebc-afb4-7d1400a4b984" alt=""><figcaption></figcaption></figure>

* A 🟢 green status means that the integration is configured correctly.
* A 🔴 red status indicates that the integration is not configured correctly.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>
{% endhint %}
