> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/social-media/facebook-messenger.md).

# Facebook Messenger

<figure><img src="https://docs.replyco.com/~gitbook/image?url=https%3A%2F%2F1512165613-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FY1lNT4Lo9mrAPxIvhzr5%252Fuploads%252FX96my9HVBrQiIuL5txQg%252Fimage.png%3Falt%3Dmedia%26token%3Dd341a01c-d6fb-4404-934f-2bf19f69202d&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=57450c2a&#x26;sv=1" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Access Rights Needed**:

Main => Admin (View & Edit)

Main => Instant Messages
{% endhint %}

{% hint style="warning" %}
**Restricting User Access to Instant Messages**

\
You can control access to specific Instant Messages integrations for each user by visiting Instant Messages Accounts and choosing Relevant Accounts.
{% endhint %}

Replyco seamlessly integrates with Facebook Messenger, enabling efficient customer communication directly from your helpdesk.

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### **Step 0: Add Yourself as a Facebook Business Page Manager**

{% embed url="<https://www.loom.com/share/dc4bd2bab5c34980bb6883db474de12f?sid=2e8229aa-43b5-487b-8ff9-6bab6cee9fdb>" %}

1. Select the Facebook Business Page you wish to integrate with Replyco.
2. Navigate to **Settings and Privacy > Settings**.
3. Locate the **Page Access** section and add yourself to the **People with Facebook Access** list with full access rights.

**Once Step 0 is finished, you will be able to integrate your Facebook Messenger into Replyco.**

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***

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### **Step 1: Add A New Integration**

{% embed url="<https://www.loom.com/share/3d3de828b8c740e79b3fa25cc5a0c354?sid=870daa5e-0639-4411-92e4-bef67c14af75>" %}

\
Click the **+ Add Account** button at the top right, then select **Facebook**.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-04-18-4096-PM.png" alt="" height="437" width="688">

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### **Step 2: Click “Authorize”**

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Click on **Authorize** to proceed with the Facebook integration.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-04-55-4430-PM.png" alt="" height="438" width="688">

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### **Step 3: Confirm Your Account & Select Page**

Click **Edit Settings (1)** and choose a Page you wish to integrate with Replyco to receive and respond to customer messages. Then, click **Next**.

> **Please be aware that you can only select one page for integration at a time. To integrate additional pages, you will need to complete the integration process individually for each one.**

Verify you’re signed into the correct Facebook account for integration, and select **Continue as \[name] (2)**. Alternatively, choose **Log into another account** if needed.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-10-58-4416-PM.png" alt="" height="827" width="688">

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### **Step 4: Grant Permission to Replyco**

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To ensure smooth integration, leave both permission toggles set to “Yes,” then click **Done**.

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**All Done!**\
A confirmation message will notify you that Replyco has been successfully linked to your Facebook account. Click **OK** to return to the Replyco home screen.

Now, you’ll see the **Instant Messages** tab in Replyco’s menu, where you can view and respond to all incoming Facebook Messenger inquiries.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-14-06-2400-PM.png" alt="" height="669" width="461">

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**VIEW / EDIT**

To view integrations that have already been added, go to **Admin > Accounts**.

<img src="https://docs2.replyco.com/hs-fs/hubfs/image-png-4.png?width=460&#x26;height=485&#x26;name=image-png-4.png" alt="" height="485" width="460">

A list will display the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

<img src="https://4648066.fs1.hubspotusercontent-na1.net/hubfs/4648066/image-png-Oct-25-2024-02-13-02-3643-PM.png" alt="" height="249" width="688">

* A 🟢 green status means that the integration is configured correctly.
* A 🔴 red status indicates that the integration is not configured correctly.
