Facebook Messenger

Follow this step-by-step guide to receive Facebook Messenger messages in your Replyco account by adding the Facebook Messenger integration.

Access Rights needed: Main => Admin (View & Edit)

Replyco now offers seamless integration with Facebook Messenger, empowering you to respond to Facebook customer messages in less time, with less effort. Integrating Facebook Messenger with Replyco couldn’t be easier.

Step 0: Add yourself as a Facebook Business Page manager

  1. To do that, at the top right corner, choose a business page you are going to integrate into Replyco.

  1. Click Settings and privacy => Settings.

  1. Find the New Pages experience section.

  1. Add yourself to the People with a Facebook access list. Ensure you will have the full access rights possible.

What if I cannot find myself in the list of people when trying to provide full access to my Facebook page?

Due to the current Facebook flow, Meta Business Suite admins cannot find themselves there, hence need to delete themselves from the Meta Business Suite page assignees list first. Here is what you need to do:

  1. Open Meta Business Suite for the business page you need to integrate into Replyco.

  1. At the left bottom corner, find the Settings section.

  1. Move to Accounts => Pages and select the page you are going to integrate into Replyco.

  1. Go to the Page Access tab, find yourself and click Manage.

  1. Click on the Remove Access option.

  1. Once done, you should be able to invite yourself as a Page Manager on Facebook itself.

  2. After that, you will still remain as an administrator at your Meta Business Suite.

Step 1: Add A New Integration

At first, click on the “+Add Integration” button in the upper-right corner, after that find the "Facebook" icon and click on it.

Step 2: Click “Authorize”

Select Facebook from the list of currently available Replyco Integrations, then click “Authorize” to proceed to Facebook.

Step 3: Confirm Your Account

Ensure you’re signed in to the correct Facebook account — the one that you wish to integrate with Replyco — and hit “Continue as [name].” Or, click “Log into another account.”

Step 4: Select Your Facebook Pages

Here you will see a list of all your Facebook Pages. Hit the checkbox for each Page you wish to integrate with Replyco, allowing you to receive and respond to customer messages. Then, click the “Next” button.

Step 5: Give Permission to Replyco

Help us help you! In order to give you the best Facebook messenger integration experience, allow us access to your Facebook page conversations. Keeping both toggle switches in the “Yes” position will ensure you get the most out of this feature. Afterwards, hit “Done.”

That’s It!

You will see a message that you have successfully linked Replyco to your Facebook account. Click “OK” to return to the Replyco home screen.

You will now see the new “Instant Messages” tab on the left-hand side of the screen. From here, you can receive and respond to all of your Facebook Messenger customer inquiries.

Please note that you are able to restrict access to certain Instant Messages integrations individually for each user in the Access Rights section at Instant Messages Integrations.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

Phone: US🇺🇸 +1 407-588-2574 | UK🇬🇧 +44 20 8064 0564

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