How to connect your company's Instagram Direct to the Replyco App.
Access Rights needed: Main => Admin (View & Edit)
Step 0: Add Yourself as a Facebook Business Page Manager
Select the Facebook Business Page you wish to integrate with Replyco.
Navigate to Settings and Privacy > Settings.
Locate the Page Access section and add yourself to the People with Facebook Access list with full access rights.
Once Step 0 is finished, you will be able to integrate your Facebook Messenger into Replyco.
Step 1: Connect your Instagram account to a public Facebook page
Go to Public Page Settings.
In the Instagram tab, click Connect account.
Make sure that the option Allow access to Instagram messages in Inbox is turned on.
After connecting Instagram to Facebook do not forget to click the "Review Connection" button.
Enable Allow Access to Messages in Connect Tools. You can find it in the Instagram mobile app: Settings - Privacy - Messages. Pay attention, Instagram Direct messages will not be delivered without this option.
Once you authorize your Instagram account, you will see the details of your Instagram account on the Facebook page.
Step 2: Connect your Instagram account to Replyco App
After authorizing, continue as the Facebook user, choose Instagram page and Facebook page you want to connect and allow access to all settings:
If you follow all these steps you will be able to successfully add your Instagram integration to Replyco App.
Please note that you are able to restrict access to certain Instant Messages integrations individually for each user in the Access Rights section at Instant Messages Integrations.
Still have questions?
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: [email protected]
Phone: US🇺🇸 +1 407-588-2574 | UK🇬🇧 +44 20 8064 0564
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