> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/social-media/telegram.md).

# Telegram

<figure><img src="/files/Z2JKn3Ejr514EbJcNEew" alt=""><figcaption></figcaption></figure>

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[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
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Replyco now offers seamless integration with the Telegram messenger app, allowing your customers to instantly reach you from virtually any device, safely and securely.&#x20;

### **Step 1: Add a New Integration**

‌To start, click the **+ Add Integration** button in the upper-right hand corner and then click on the **Telegram logo.**&#x20;

![Click the + Add Integration button](/files/-MSYqCx554BpXPARKW5X)

![Choose Telegram](/files/-MSYqNoG0D5tVHbyG1OC)

### **Step 2: Authorize Replyco — Telegram Synchronization**

From the popup window, click the **Authorize** button to proceed and allow Replyco to receive your Telegram messages.&#x20;

{% hint style="warning" %}
In order to proceed, you must have the Telegram application installed on your computer, or whichever device you’re using to set up this integration.
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### **Step 3: Follow the Link to Open Your Telegram App**

Click the **Copy** button to the right of “/newbot” and then click the **blue hyperlink** to open up Telegram’s website.&#x20;

![Click the Copy button](/files/-MSYrYMX1gpP1ZeT3MIH)

From here, a popup message will appear prompting you to **Open Telegram**. Follow this link to be redirected to your Telegram messenger app, but **keep your Replyco window open** — we’ll be going back here later to finish the setup.

![](/files/-MSYroiPls_AInBWpVK1)

### **Step 4: Start a Chat with the Telegram Bot**

You will now see a new chat with “**BotFather**” (the official Telegram bot setup account) appear in your Telegram app. Click **Start** to initiate a chat with the BotFather account and paste “**/newbot**” (copied in Step 3), or simply type “**/newbot**” and hit enter.&#x20;

![ Click Start, paste “/newbot” and send the message to this bot](/files/-MSYt1Zc28bVmycrmcjF)

### **Step 5: Create Your Chat Bot**&#x20;

Follow the instructions within the BotFather chat. Here, you will give your customer support chat bot both a title and username.

![](/files/-MSYtaSWExoki9Itf0kP)

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The username must end with “bot”.  Ex: “Replyco\_Chat\_Bot”
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Once completed, BotFather will send you a congratulations message and provide you with an **API token**. Copy this code and go back to the Replyco Telegram setup window from Step 3.

### **Step 6: Enter Your API Token**

Simply paste the code copied in the previous step into the **HTTP API** text entry field and then hit **Authorize**.&#x20;

![Paste the code into the HTTP API text entry field and then hit Authorize. ](/files/-MSYu4uNVPdP551M3Blc)

### **Step 7: All Done!**&#x20;

### **Access Your Telegram Messages**

To view your Telegram messages, open the **Instant Messages** tab on the left-hand side of the screen.

{% hint style="warning" %}
Please note that you are able to restrict access to certain Instant Messages integrations individually for each user in the [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) section at **Instant Messages Integrations.**
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![](/files/-MSYuZdga_SRi6_k1uOq)

![](/files/-MSYucdiZopqHbM_K-qd)

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}