> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/social-media/telegram.md).

# Telegram

Follow this step-by-step guide to receive Telegram messages in your Replyco account by adding the Telegram integration.

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FCKfhHMcHa47DBgXmDdRN%2Fimage.png?alt=media&amp;token=149837e6-b7cb-4025-8ff5-96542f27e111" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco now offers seamless integration with the Telegram messenger app, allowing your customers to instantly reach you from virtually any device, safely and securely.&#x20;

### **Step 1: Add a New Integration**

‌To start, click the **+ Add Integration** button in the upper-right hand corner and then click on the **Telegram logo.**&#x20;

![Click the + Add Integration button](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYqCx554BpXPARKW5X%2FStep%201.png?alt=media\&token=80efb9f2-04c8-4301-ad85-3f1f0746b64d)

![Choose Telegram](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYqNoG0D5tVHbyG1OC%2FStep_%202Telegram_Add_Integration.jpg?alt=media\&token=dfaf398a-70bf-482d-b127-2bf50934145c)

### **Step 2: Authorize Replyco — Telegram Synchronization**

From the popup window, click the **Authorize** button to proceed and allow Replyco to receive your Telegram messages.&#x20;

{% hint style="warning" %}
In order to proceed, you must have the Telegram application installed on your computer, or whichever device you’re using to set up this integration.
{% endhint %}

### **Step 3: Follow the Link to Open Your Telegram App**

Click the **Copy** button to the right of “/newbot” and then click the **blue hyperlink** to open up Telegram’s website.&#x20;

![Click the Copy button](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYrYMX1gpP1ZeT3MIH%2Ftelegram_step_4_revised.png?alt=media\&token=ab7ca4d0-6370-4d88-8b2e-8acf886ef658)

From here, a popup message will appear prompting you to **Open Telegram**. Follow this link to be redirected to your Telegram messenger app, but **keep your Replyco window open** — we’ll be going back here later to finish the setup.

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYroiPls_AInBWpVK1%2FStep%205.png?alt=media\&token=d5534180-240f-4708-9176-2fb2122223a3)

### **Step 4: Start a Chat with the Telegram Bot**

You will now see a new chat with “**BotFather**” (the official Telegram bot setup account) appear in your Telegram app. Click **Start** to initiate a chat with the BotFather account and paste “**/newbot**” (copied in Step 3), or simply type “**/newbot**” and hit enter.&#x20;

![ Click Start, paste “/newbot” and send the message to this bot](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYt1Zc28bVmycrmcjF%2FStep_6.1.png?alt=media\&token=61796213-33ef-44c6-9dec-dc0378153db0)

### **Step 5: Create Your Chat Bot**&#x20;

Follow the instructions within the BotFather chat. Here, you will give your customer support chat bot both a title and username.

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYtaSWExoki9Itf0kP%2FStep%206.2.png?alt=media\&token=769a67f5-8c88-451e-a489-818a9067c7d7)

{% hint style="warning" %}
The username must end with “bot”.  Ex: “Replyco\_Chat\_Bot”
{% endhint %}

Once completed, BotFather will send you a congratulations message and provide you with an **API token**. Copy this code and go back to the Replyco Telegram setup window from Step 3.

### **Step 6: Enter Your API Token**

Simply paste the code copied in the previous step into the **HTTP API** text entry field and then hit **Authorize**.&#x20;

![Paste the code into the HTTP API text entry field and then hit Authorize. ](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYu4uNVPdP551M3Blc%2FStep_7.png?alt=media\&token=26654c96-e9c8-4e2f-a879-a9cfc3adc18e)

### **Step 7: All Done!**&#x20;

### **Access Your Telegram Messages**

To view your Telegram messages, open the **Instant Messages** tab on the left-hand side of the screen.

{% hint style="warning" %}
Please note that you are able to restrict access to certain Instant Messages integrations individually for each user in the [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) section at **Instant Messages Integrations.**
{% endhint %}

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYuZdga_SRi6_k1uOq%2FFind_your_telegram_messages_1.png?alt=media\&token=362c53ee-d454-48ef-a85e-5b1bc01fef1b)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MSYpYluVwY_SYaPKI-h%2F-MSYucdiZopqHbM_K-qd%2FFind_your_telegram_messages_2.png?alt=media\&token=91206832-3c57-4557-aaf8-8a40c6e62464)

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}
