Email

Your step-by-step guide to adding the Email Integration to your Replyco account. Follow this checklist to view and reply to all emails in one single hub.

Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts ([email protected]) that multiple users will need access to.

Reading your email accounts can be done in 1 of 2 ways:

  1. Forwarding. You configure your IMAP/POP account to forward messages to the Replyco email address we provide.

  2. SMTP. Read directly from IMAP/POP account.

WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.

Click on + Add Integration at the top right of the app.

Select Email from the list of integration options.

SET UP EMAIL FORWARDING

  • Enter the Email Address you would like to forward to Replyco.

  • Click Authorize.

  • Click the blue box to Copy Email Address (this is a special address we generate for your Replyco account).

  • In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP.

  • When prompted, paste the address you copied from Replyco. It may look something like this:

  • Return back to the Replyco page, click Authorize to complete.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced (if applicable).

  • A green status means that the Integration IS configured correctly.

  • A red status means the integration is NOT configured correctly.

DID YOU KNOW that Chat is available from within the app? Just click on the chat icon at the lower right side of your screen. A representative will be available during normal business hours (GMT+0).