Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts ([email protected]) that multiple users will need access to.
Reading your email accounts can be done in 1 of 2 ways:
Forwarding. You configure your IMAP/POP account to forward messages to the Replyco email address we provide.
SMTP. Read directly from IMAP/POP account.
Click on + Add Integration at the top right of the app.
Select Email from the list of integration options.
Enter the Email Address you would like to forward to Replyco.
Click the blue box to Copy Email Address (this is a special address we generate for your Replyco account).
In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP.
When prompted, paste the address you copied from Replyco. It may look something like this:
Return back to the Replyco page, click Authorize to complete.
To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced and Last Orders Synced (if applicable).
A green status means that the Integration IS configured correctly.
A red status means the integration is NOT configured correctly.