Reports/Exports

Replyco allows you to export certain kind of data and download various reports. To learn more about report, please choose it below:

Custom Fields Report

This report allows you to export a .CSV file along with additional data for each ticket.

To learn more about the Custom Fields functionality, please visit this page.

To export your data, please visit Dashboard => Reports, find Custom Fields and press Generate:

Then you need to define what tickets and what information you would like to export:

Once done, click Download. Replyco generates a .CSV file that could be opened via Excel or Google Sheets.

User Actions Report

If you need to know who and when exactly performed a certain action, this report will do a trick for you.

This User Actions Report contains information about users and their actions taken within a certain timeframe.

For example, you may find out who and when has viewed, archived or resolved a certain ticket and much more.

To export your data, please visit Dashboard => Reports, find User Actions List and press Generate:

Then you need to define what tickets and what information you would like to export:

Once done, click Download. Replyco generates a .CSV file that could be opened via Excel or Google Sheets.

Ticket List Export

This simple report provides you with a .CSV version of tickets displayed on the Ticket List page you are currently on.

To export your data, just visit any ticket list page. No matter whether it is just the Not Resolved folder or the Blocked one.

Once you have set up the filters you need and adjusted the tickets-per-page setting, please find the three dots icon at the top. Then click on it and choose Export, like on the screenshot below:

Once done, Replyco generates a .CSV file that could be opened via Excel or Google Sheets.

Above is an example of what you can get.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

Phone: USπŸ‡ΊπŸ‡Έ +1 407-588-2574 | UKπŸ‡¬πŸ‡§ +44 20 8064 0564

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