For Magento Website
Follow this step-by-step guide to add the Replyco Live Chat feature to your Magento store.
Access Rights needed: Main => Instant Messages (View & Edit)
Access Rights needed: Tools => Widgets (View & Edit)
Adding a Live Chat feature to your Magento website allows you to effortlessly connect with website visitors while offering a streamlined customer service experience. For this, you’ll need to access your Magento account, but to start, head over to your Replyco home screen.
Step 1: Go to the Widgets tab
To set up Replyco Live Chat, first go to the Instant Tools section, then select the Widgets tab.
Step 2: Create a New Widget
From the widgets page, click the "+ Create New" button.
Step 3: Set Up Your Live Chat Appearance
Here you will set up the title, appearance and messaging of your Live Chat Widget, as well as assign Live Chat users. Once you’re done, click the "Save" button.
Theme: Select a colour for your live chat widget.
Background Color: Select the colour that appears behind the chat window.
Position: Choose whether the Live Chat widget appears on the left-hand or right-hand side of the screen.
Working days / Working hours / Holidays: Selecting your business hours and days of operation, as well as the holidays on which your team isn't available, will determine when web visitors see the "During business hours" or "Outside business hours" message. You may choose to use the working time from your Company Settings page.
Chat title: Give your chat a title — this is what web visitors will see immediately after clicking on the Live Chat widget, but before starting a conversation.
Introductory message: Give your chat an introductory message, such as "How can we help you?" This will be displayed at the top of the chat widget after starting a conversation.
During business hours message: Write a message that will appear on the Live Chat widget during normal days/hours of operation, as specified above.
Outside business hours message: Write a message that will appear on the Live Chat widget when your team is unavailable, as specified above.
Widget visibility outside working hours: Leaving this slider in the "On" position will display the widget, while the "Off" position will hide the widget outside of working hours.
Show welcome message: Leaving this slider in the "On" position will display the "Introductory message" above the Live Chat widget icon at all times.
Play sound for new messages: Leaving this slider in the "On" position will trigger a sound in your browser tab when new messages are sent or received in the Live Chat widget.
Widget on mobile devices: Leaving this slider in the "On" position will display the Live Chat widget on devices with a small screen, while the "Off" position will hide the widget on these devices.
Privacy Policy (GDPR): Leaving this slider in the "On" position will display an obligate checkbox for website visitors when they are providing their name and email address: "I authorize the Replyco to process my personal data in accordance with the Privacy Policy *".
Message page tracking: Leaving this slider in the "On" position will display the URL of the page a visitor is messaging you from.
All fields except the "Holidays" one must be filled in this step before proceeding.
Step 4: Copy the Live Chat HTML Code
Select your newly created Live Chat widget from the Widgets screen. Then, click on the "Installation" tab and select "Copy" to the right of the HTML code.
In order to proceed with the next steps, you will need access to your Shopify store’s administrative tools.
Step 5: Head Over to Your Magento Store
Magento 2.x manual installation
Access your Magento admin panel and navigate to Content → Design → Configuration.
Locate the store view you wish to configure and select Edit from the Action column.
Retrieve the widget code from the Chat Widget section in your Replyco account.
Return to the Magento admin panel, expand the HTML Head section, and insert the widget code into the Scripts and Style Sheets field. Save the configuration.
Proceed to System → Cache management, select all checkboxes, and click the Refresh/Submit button. This will update the cache with the new widget configuration.
Magento 1.x manual installation
Navigate to your Magento admin panel and select System → Configuration → Design → HTML head.
Locate the Miscellaneous Scripts field and scroll to it.
Retrieve the widget code from the Chat Widget section in your Replyco account.
Return to the Magento admin panel, and paste the widget code into the Miscellaneous Scripts field. Save the configuration by clicking the Save config button.
To update the cache with the new widget configuration, select all checkboxes under System → Cache management and click the Refresh/Submit button.
All Done!
Your Live Chat widget will now appear on all pages of your Magento website. All of the Live Chat messages you receive will appear in the Instant Messages tab of your Replyco home screen.
Using Replyco Live Chat
Using your Replyco Live Chat widget couldn't be simpler. Navigate to the Instant Messages tab of the Replyco Home screen.
From here you can view and respond to all of your Live Chat messages.
Still have questions?
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: help@replyco.com
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