Follow this step-by-step guide to receive WooCommerce order data and customer messages in your Replyco account by adding the WooCommerce Integration.

Access Rights needed: Main => Admin (View & Edit)

To start receiving WooCommerce customer messages and order data within Replyco, you'll need to have access to your WordPress Admin Dashboard. But to start, head over to your Replyco account.

Step 1: Add a New Integration

To begin, click the + Add Integration button in the upper-right hand corner and then click on the WooCommerce logo.

Step 2: Authorize Replyco β€” WooCommerce Synchronization

From the popup window, click the Authorize button to proceed and allow Replyco to import your WooCommerce customer data.

In order to proceed with the next steps, you will need your WordPress account login credentials.

Step 3: Head Over to Your WordPress Admin Dashboard

Next, leave the Replyco integration setup window open, and in a new tab, go to your WordPress Dashboard. You can do this by adding "wp-admin " at the end of your website's URL.

From here, hover your mouse over WooCommerce on the left-hand side of the screen and then click Settings.

Step 4: Set up Your REST API Key

From the WordPress β€”WooCommerce settings menu, select the Advanced tab on the right, and then select the REST API tab from the sub-menu.

Description: Give your Replyco API key a descriptive name. This is for internal purposes only.

User: Select a user from the dropdown list. This is usually the WordPress account admin.

Permissions: Leave this on "Read."

Once done, click the Generate API button.

Step 5: Copy Your Consumer Key & Secret

You will now see your newly generated Consumer key and Consumer secret. Copy both of these into a blank document.

Make sure to save both of these codes in a document for safekeeping. You will NOT be able to access them again after completing this step, as they will both be encrypted.

Step 6: Head Back to Replyco

Back in your Replyco integration setup window, finish setting up your WooCommerce integration.

Integration Name: Give your integration any name you want β€” this is for internal purposes only.

Username: Enter your WooCommerce account username (this is usually an email address).

Consumer Key: Paste in the Consumer key you just copied in Step 7.

Consumer Secret: Paste in the Consumer secret you just copied in Step 7.

Store URL: Enter your WooCommerce store's web address.

Display Email: Associate an email address with your new integration.

Once done, click the Authorize button at the bottom

Step 7: Set up the Correspondence

In order to receive all of your WooCommerce emails, in addition to your WooCommerce order data, you will need to set up email forwarding. Click the Copy Email Address button and then click Authorize.

Once the forwarding is set up, click the Finish button.

How to set up the Correspondence after:

  • Click on the newly set up WooCommerce integration.

  • Scroll down and find the Replyco-generated email address for this integration.

Set up Forwarding to this email address OR use your own Custom SMTP settings.

All Done!


To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

  • A 🟒green status means that the Integration IS configured correctly.

  • A πŸ”΄red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

Phone: USπŸ‡ΊπŸ‡Έ +1 407-588-2574 | UKπŸ‡¬πŸ‡§ +44 20 8064 0564

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