Shopline

Follow this step-by-step guide to receive Shopline messages in your Replyco account by adding the Shopline Integration.

Access Rights needed: Main => Admin (View & Edit)

To begin receiving customer messages and order information from your Shopline stores(s), you'll need to connect your Replyco account to each Shopline store and set up the Correspondence.

IMPORTANT: You MUST complete ALL 3 steps below (Step 1: Info; Step 2: Authorize; Step 3: Set up the Correspondence) for this integration to function properly.

Click + Add Integration at the top right of the app.

Select Shopline from the list of integration options.

Step 1: Info

Add an Account name (e.g. Shopline UK).
Enter a Shop URL (e.g. https://yourshopname.myshopline.com).
Enter the Display Email (the email that will be displayed to customers).
Enter the Send Name as (the name your customers will see).
(Advanced) Check Custom SMTP Configuration ONLY if you DON'T want to use the API.

SMTP allows Replyco to communicate directly with your server rather than using integration API functionality. This is an alternative method preferred by some customers. Recommended for advanced users only.

Click Authorize.

Step 2: Authorize

Log in to your Shopline store. Stay logged into your Replyco account as well. You'll need to be logged in to both so we can connect them.

A secondary screen will ask you to continue with authorization.

Press the Authorize button.

You will be automatically redirected to your Shopline account. Log in using your credentials (if not already logged in).

There, you need to install the Replyco App by clicking the "Authorize and install" button at the bottom right corner.

After the successful installation, you'll be redirected back to Replyco with the Shopline App validating in the background.

Step 3: Set Up Email Forwarding

** REMINDER: You must configure Email Forwarding to complete your Shopline setup and begin receiving messages. **

At this stage, you will need to set up Forwarding from your original Shopline mailbox to a mailbox provided by Replyco (unless you choose to use Custom Settings in Step 1 of this guide).

Copy the email address in the box provided. This is a special email address that Replyco provides.
In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopline store.
Paste the address you copied from Replyco and save.
Return back to the above screen in Replyco and click Authorize. Email forwarding has been set up.

Alternatively, if you've already closed this window, but need to find the special Replyco email address, follow these steps:

Go to Admin > Accounts.
Click on the Shopline integration you want to edit.
Copy the Replyco email to your clipboard by clicking on the box.
In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopline store.
Paste the address you copied from Replyco and save.

Your Shopline account is now active. Well done!

It takes a few minutes for messages to begin appearing in your account. If you don't see anything after 10 minutes, and you've verified that new messages have in fact been received in your host account, please contact support.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Accounts

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

A 🟢green status means that the Integration IS configured correctly.
A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

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Last updated 2 years ago