Switching from Forwarding to Custom SMTP

Would like to use your own email servers instead of Replyco ones? Not a problem. Just follow this guide to switch yourself over.

Access Rights needed: Main => Admin (View & Edit)

First of all, visit Admin => Integrations:

In the list of your Integrations choose the one you would like to switch to Custom SMTP:

Scroll the popup window down and press the Edit button:

In the opened window enable the "Custom SMTP Configuration" tickbox:

Enter your email address to integrate - this should be the email address of the mailbox you are going to integrate into Replyco.

Send Name as - this is the name your recipients will see when you will send outcoming messages via Replyco. Here is an example of what it looks like in Gmail:

Fill in the correct SMTP and POP/IMAP details and click Authorize.

Please be careful when typing the details. Pay attention to the register.

  • If you are not sure what details should be used - please contact your mailbox administrator.

  • If you are the mailbox administrator - please visit your email system's help/guide portal.

  • If you are still struggling with finding proper details - do not hesitate to contact us using the details at the end of this article.

If you are using Gmail/Zoho/Yandex, you may choose it from the list of Popular Systems.

In that case, we will pull all the settings for you automatically.

Once finished, click Authorize.


To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

  • A 🟒green status means that the Integration IS configured correctly.

  • A πŸ”΄red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

Phone: USπŸ‡ΊπŸ‡Έ +1 407-588-2574 | UKπŸ‡¬πŸ‡§ +44 20 8064 0564

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