Case Information

Here is an overview of things you may find in each Case.

Access Rights needed: Main => Cases (View & Edit)

Using Replyco, you can respond directly to an eBay Case by tracking and performing the various steps required by eBay.

What’s the difference? In Replyco, the entire audit trail displays for each case, along with:

Case Stage

General Details

Return Files

You may download all attachments related to a Case.

Related Tickets (previous communication)

Clicking on the Related Ticket link will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

Refund Details

Shipment Tracking Info

Customer Details

Order Details

Product Details

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