> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md).

# Case Information

{% hint style="warning" %}
Access Rights needed: **Main => Cases (View & Edit)**
{% endhint %}

Using Replyco, you can respond directly to an **eBay Case** by tracking and performing the various steps required by eBay. 

**What’s the difference?** In Replyco, the entire audit trail displays for each case, along with:

<figure><img src="/files/h9sM46s5KD1Z8SMDTBn8" alt=""><figcaption><p>Case Stage</p></figcaption></figure>

<figure><img src="/files/bbPkUWba1d2dQLu6nM4C" alt=""><figcaption><p>General Details</p></figcaption></figure>

<figure><img src="/files/CgbHFdelUpVsomagyDaM" alt=""><figcaption><p>Return Files</p></figcaption></figure>

You may download all attachments related to a Case.

<figure><img src="/files/HZaJcRTDaFDvH3i0s7wW" alt=""><figcaption><p>Related Tickets (previous communication)</p></figcaption></figure>

Clicking on the **Related Ticket link** will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

<figure><img src="/files/XFZpDFHaYFqGhfILkJ79" alt=""><figcaption><p>Refund Details</p></figcaption></figure>

<figure><img src="/files/qba4MnqWynkgCvwMSjq2" alt=""><figcaption><p>Shipment Tracking Info</p></figcaption></figure>

<figure><img src="/files/GsDsG6fyJnLlFoWzyAFw" alt=""><figcaption><p>Customer Details</p></figcaption></figure>

<figure><img src="/files/DK7JzaKoSvb8UUPrmJfb" alt=""><figcaption><p>Order Details</p></figcaption></figure>

<figure><img src="/files/Lp16EyjZPUKMjpMTHw7p" alt=""><figcaption><p>Product Details</p></figcaption></figure>

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.