# Case Information

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Access Rights needed: **Main => Cases (View & Edit)**
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Using Replyco, you can respond directly to an **eBay Case** by tracking and performing the various steps required by eBay. 

**What’s the difference?** In Replyco, the entire audit trail displays for each case, along with:

<figure><img src="/files/h9sM46s5KD1Z8SMDTBn8" alt=""><figcaption><p>Case Stage</p></figcaption></figure>

<figure><img src="/files/bbPkUWba1d2dQLu6nM4C" alt=""><figcaption><p>General Details</p></figcaption></figure>

<figure><img src="/files/CgbHFdelUpVsomagyDaM" alt=""><figcaption><p>Return Files</p></figcaption></figure>

You may download all attachments related to a Case.

<figure><img src="/files/HZaJcRTDaFDvH3i0s7wW" alt=""><figcaption><p>Related Tickets (previous communication)</p></figcaption></figure>

Clicking on the **Related Ticket link** will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

<figure><img src="/files/XFZpDFHaYFqGhfILkJ79" alt=""><figcaption><p>Refund Details</p></figcaption></figure>

<figure><img src="/files/qba4MnqWynkgCvwMSjq2" alt=""><figcaption><p>Shipment Tracking Info</p></figcaption></figure>

<figure><img src="/files/GsDsG6fyJnLlFoWzyAFw" alt=""><figcaption><p>Customer Details</p></figcaption></figure>

<figure><img src="/files/DK7JzaKoSvb8UUPrmJfb" alt=""><figcaption><p>Order Details</p></figcaption></figure>

<figure><img src="/files/Lp16EyjZPUKMjpMTHw7p" alt=""><figcaption><p>Product Details</p></figcaption></figure>

#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.