> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/working-with-modules/cases/inside-of-a-case/case-information.md).

# Case Information

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Access Rights needed: **Main => Cases (View & Edit)**
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Using Replyco, you can respond directly to an **eBay Case** by tracking and performing the various steps required by eBay. 

**What’s the difference?** In Replyco, the entire audit trail displays for each case, along with:

<figure><img src="/files/h9sM46s5KD1Z8SMDTBn8" alt=""><figcaption><p>Case Stage</p></figcaption></figure>

<figure><img src="/files/bbPkUWba1d2dQLu6nM4C" alt=""><figcaption><p>General Details</p></figcaption></figure>

<figure><img src="/files/CgbHFdelUpVsomagyDaM" alt=""><figcaption><p>Return Files</p></figcaption></figure>

You may download all attachments related to a Case.

<figure><img src="/files/HZaJcRTDaFDvH3i0s7wW" alt=""><figcaption><p>Related Tickets (previous communication)</p></figcaption></figure>

Clicking on the **Related Ticket link** will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

<figure><img src="/files/XFZpDFHaYFqGhfILkJ79" alt=""><figcaption><p>Refund Details</p></figcaption></figure>

<figure><img src="/files/qba4MnqWynkgCvwMSjq2" alt=""><figcaption><p>Shipment Tracking Info</p></figcaption></figure>

<figure><img src="/files/GsDsG6fyJnLlFoWzyAFw" alt=""><figcaption><p>Customer Details</p></figcaption></figure>

<figure><img src="/files/DK7JzaKoSvb8UUPrmJfb" alt=""><figcaption><p>Order Details</p></figcaption></figure>

<figure><img src="/files/Lp16EyjZPUKMjpMTHw7p" alt=""><figcaption><p>Product Details</p></figcaption></figure>

#### Still have questions?

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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
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