Case Information

Here is an overview of things you may find in each Case.

Access Rights needed: Main => Cases (View & Edit)

Using Replyco, you can respond directly to an eBay Case by tracking and performing the various steps required by eBay.

What’s the difference? In Replyco, the entire audit trail displays for each case, along with:

You may download all attachments related to a Case.

Clicking on the Related Ticket link will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

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Last updated 1 year ago

Access Rights needed: Main => Cases (View & Edit)

Using Replyco, you can respond directly to an eBay Case by tracking and performing the various steps required by eBay.

What’s the difference? In Replyco, the entire audit trail displays for each case, along with:

You may download all attachments related to a Case.

Clicking on the Related Ticket link will open a new window and take you directly to the original request in Tickets. When viewing that ticket, you’ll also be able to link back to the actual case in Replyco.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: help@replyco.com

Phone: US +1 407-588-2574 | UK +44 20 8064 0564