> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/organizing-and-automatization/tickets.md).

# Tickets

This section allows you to work with your tickets effectively and create an automatic system that will perform certain scenarios of interaction with tickets that works even while you are offline.