> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/user-account-settings/personal-information-notifications-and-security.md). # Personal Information, Notifications & Security This article contains information about User Personal data, Notification Preferences, Signatures creation and Account Security procedures. ## Information Tab The **Information** tab contains the fields to identify each user of your Company. Here are the fields and how they can be used: **Name & Last Name**: these fields are being used almost everywhere in the App: from the #username# tag when you reply to any message and assign tickets to your colleagues, to mentioning your colleagues in Notes. **Mobile**: this field defines a user's phone number. **Email**: this field is being used for receiving notifications, recovering your password and logging into Replyco App. **Profile Picture**: this picture is being used by the [Collision Detection](broken://pages/whgfxyyMj8TkLOXIkwrO) feature and when chatting using the [Instant Messages](/main-sections/working-with-modules/instant-messages.md) module

## Notifications Tab The **Notifications** tab allows you to manage your Notification Channels and choose Events you would like to be notified about. ### Notification Types

**Email**: we will send you a notification about a certain event to the email address you specified in the [Information tab](/main-sections/user-account-settings/personal-information-notifications-and-security.md). **Mobile**: we will send you a notification about a certain event to Replyco Mobile Application, so you could stay tuned even on-the-go. **Browser**: we will send you a browser notification, so you could see it even when you are on the other tab. ### Notification Events

**Assign user to Thread (manually)**: when someone assigns a ticket to you. **Assign user to Thread (by rule)**: when you are being assigned to a ticket by an automatic Ticket Rule. **New Thread Message**: when a new message inside of a ticket arrives. **New Chat Message**: when a new message arrives in a chat ([Instant Messages](/main-sections/working-with-modules/instant-messages.md) module). **New Thread**: when a new ticket arrives. **Thread Snoozing**: when a ticket has been Snoozed. ## Integration Signatures Tab Borrowing the best features from the market-leading email service providers and email clients, we just could not pass through the feature of Signatures. Simply put, a Signature is a text, like your contact information or a favourite quote, that’s automatically added at the end of each message. {% embed url="" %} Adding Signatures video {% endembed %} All Replyco users are able to create individual signatures which can be used across all integrations OR multiple signatures that can be created separately for each marketplace integration. ### Setting Up Your Signature #### **Step 1: Go to My Settings** Click on your **Initial(s)** in the top right corner, then click **My Settings.**

#### **Step 2: Create Your Signature** Click on the **Create New** button. An Editor mode will be opened. Create your signature by entering the text you need.

{% hint style="info" %} Please note that you are also able to paste pictures into your Signature. **Ensure that the source the image link is referring to is publicly available.** Otherwise, our system won't able to get an image from your source. {% endhint %}

For our Advanced Users, we have the **Source Mode** of the text editor, which allows you to build your Signature with a **custom HTML code**:

#### **Step 3: Choose Associated Integrations** Once you are done with your Signature text, you need to choose the integrations this signature will be associated with. Click on the blank **Integrations bar**. You’ll see a drop-down menu with a list of available integrations. Select one or many integrations for this signature.

The List of Integrations to associate your Signature with

Click **Save.** #### **All done!** Your Signature will now appear in any messages or responses you create based on the integration you are working from. ## Security Tab This tab is related to your Account Security. From here, you can enable a 2FA and change your Account Password. ### Two-Factor Authentication In order to enable 2FA, you need to visit the **Security** tab and then **click** the **Enable Authentication App** button.

We recommend using the Google Authenticator app. Here are the links: * [**Google Play**](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\&pcampaignid=web_share) * [**App Store**](https://apps.apple.com/us/app/google-authenticator/id388497605) ### Password Reset In order to change your Password, you need to visit the **Security** tab, and scroll down to find the Change Password section. Enter your current password and the new one. Then repeat the new one and **click** the **Change Password** button.

If you are currently not in the Replyco App and forgot your password, please visit the following page and follow the instructions using the link below: {% embed url="" %} **Forgot Password link above** {% endembed %} #### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %}