> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/user-account-settings/personal-information-notifications-and-security.md). # Personal Information, Notifications & Security ## Information Tab The **Information** tab contains the fields to identify each user of your Company. Here are the fields and how they can be used: **Name & Last Name**: these fields are being used almost everywhere in the App: from the #username# tag when you reply to any message and assign tickets to your colleagues, to mentioning your colleagues in Notes. **Mobile**: this field defines a user's phone number. **Email**: this field is being used for receiving notifications, recovering your password and logging into Replyco App. **Profile Picture**: this picture is being used by the [Collision Detection](broken://pages/whgfxyyMj8TkLOXIkwrO) feature and when chatting using the [Instant Messages](/main-sections/working-with-modules/instant-messages.md) module

## Notifications Tab The **Notifications** tab allows you to manage your Notification Channels and choose Events you would like to be notified about. ### Notification Types

**Email**: we will send you a notification about a certain event to the email address you specified in the [Information tab](/main-sections/user-account-settings/personal-information-notifications-and-security.md). **Mobile**: we will send you a notification about a certain event to Replyco Mobile Application, so you could stay tuned even on-the-go. **Browser**: we will send you a browser notification, so you could see it even when you are on the other tab. ### Notification Events

**Assign user to Thread (manually)**: when someone assigns a ticket to you. **Assign user to Thread (by rule)**: when you are being assigned to a ticket by an automatic Ticket Rule. **New Thread Message**: when a new message inside of a ticket arrives. **New Chat Message**: when a new message arrives in a chat ([Instant Messages](/main-sections/working-with-modules/instant-messages.md) module). **New Thread**: when a new ticket arrives. **Thread Snoozing**: when a ticket has been Snoozed. ## Integration Signatures Tab Borrowing the best features from the market-leading email service providers and email clients, we just could not pass through the feature of Signatures. Simply put, a Signature is a text, like your contact information or a favourite quote, that’s automatically added at the end of each message. {% embed url="" %} Adding Signatures video {% endembed %} All Replyco users are able to create individual signatures which can be used across all integrations OR multiple signatures that can be created separately for each marketplace integration. ### Setting Up Your Signature #### **Step 1: Go to My Settings** Click on your **Initial(s)** in the top right corner, then click **My Settings.**

#### **Step 2: Create Your Signature** Click on the **Create New** button. An Editor mode will be opened. Create your signature by entering the text you need.

{% hint style="info" %} Please note that you are also able to paste pictures into your Signature. **Ensure that the source the image link is referring to is publicly available.** Otherwise, our system won't able to get an image from your source. {% endhint %}

For our Advanced Users, we have the **Source Mode** of the text editor, which allows you to build your Signature with a **custom HTML code**:

#### **Step 3: Choose Associated Integrations** Once you are done with your Signature text, you need to choose the integrations this signature will be associated with. Click on the blank **Integrations bar**. You’ll see a drop-down menu with a list of available integrations. Select one or many integrations for this signature.

The List of Integrations to associate your Signature with

Click **Save.** #### **All done!** Your Signature will now appear in any messages or responses you create based on the integration you are working from. ## Security Tab This tab is related to your Account Security. From here, you can enable a 2FA and change your Account Password. ### Two-Factor Authentication In order to enable 2FA, you need to visit the **Security** tab and then **click** the **Enable Authentication App** button.

We recommend using the Google Authenticator app. Here are the links: * [**Google Play**](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\&pcampaignid=web_share) * [**App Store**](https://apps.apple.com/us/app/google-authenticator/id388497605) ### Password Reset In order to change your Password, you need to visit the **Security** tab, and scroll down to find the Change Password section. Enter your current password and the new one. Then repeat the new one and **click** the **Change Password** button.

If you are currently not in the Replyco App and forgot your password, please visit the following page and follow the instructions using the link below: {% embed url="" %} **Forgot Password link above** {% endembed %} #### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](/files/QbOMrBEWDv4EeOi2pABN) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.replyco.com/main-sections/user-account-settings/personal-information-notifications-and-security.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.