Etsy

Follow this step-by-step guide to receive Etsy order data and customer messages in your Replyco account by adding the Etsy Integration.

Access Rights needed: Main => Admin (View & Edit)

To start receiving customer messages and order data within Replyco, you'll need to set up your integration and have access to your Etsy account login credentials.

Step 1: Add a New Integration

To start, click the + Add Integration button in the upper-right hand corner and then click on the Etsy logo.

Click the + Add Integration button

Click on the Etsy logo

Step 2: Authorize Replyco — Etsy Synchronization

From the popup window, complete all of the required fields and then click the Authorize button to allow Replyco to connect to your Etsy account.

Fill in the details and click Authorize

Integration Name: Give your integration any name you want — this is for internal purposes only.

Display Email: Associate an email address with your new integration.

Once done, click the Authorize button at the bottom.

Click Authorize

To authorize Replyco to sync with Etsy, click the Authorize button once again. You will be redirected to Etsy to log in using your credentials.

Step 3: Replyco App — Allow access on Etsy

Once you have authorized Replyco on Etsy, you will see a notification stating that the Replyco application would like to connect to your Etsy account. Press the Allow Access button.

Click the Allow Access button

Step 4: Set up the Correspondence

Adding the Etsy integration allows Replyco to pull in order data alongside messages.

However, in order to receive those messages inside your Replyco account, you need to perform one of the following actions:

• Set up Email Forwarding

• Connect to your existing mailbox with Etsy correspondence via SMTP

• Update Your Etsy Main Email

To Update Your Etsy Main Email, click the Copy Email Address button and then click Done.

Copy Replyco generated email address and click Done

Visit this page and update your main Etsy email address with the Replyco's generated one.

Change your Etsy email

Please note that if you decide to stop using Replyco for some reason and delete your company account or this particular Etsy integration, you need to change your Etsy email settings first.

All Done!

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

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