For BigCommerce Website

Follow this step-by-step guide to add the Replyco Live Chat feature to your BigCommerce store.

Access Rights needed: Main => Instant Messages (View & Edit)

Access Rights needed: Tools => Widgets (View & Edit)

Adding a Live Chat feature to your BigCommerce website allows you to effortlessly connect with website visitors while offering a streamlined customer service experience. For this, you’ll need to access your BigCommerce account, but to start, head over to your Replyco home screen.

Step 1: Go to the Widgets tab

To set up Replyco Live Chat, first go to the Instant Tools section, then select the Widgets tab.

Go to the Instant Tools section, then select the Widgets tab

Step 2: Create a New Widget

From the widgets page, click the "+ Create New" button.

Click the "+ Create New" button

Step 3: Set Up Your Live Chat Appearance

Here you will set up the title, appearance and messaging of your Live Chat Widget, as well as assign Live Chat users. Once you’re done, click the "Save" button.

Select an appearance and working time

Theme: Select a colour for your live chat widget.

Background Color: Select the colour that appears behind the chat window.

Position: Choose whether the Live Chat widget appears on the left-hand or right-hand side of the screen.

Working days / Working hours / Holidays: Selecting your business hours and days of operation, as well as the holidays on which your team isn't available, will determine when web visitors see the "During business hours" or "Outside business hours" message. You may choose to use the working time from your Company Settings page.

Customize the LiveChat Widget text

Chat title: Give your chat a title — this is what web visitors will see immediately after clicking on the Live Chat widget, but before starting a conversation.

Introductory message: Give your chat an introductory message, such as "How can we help you?" This will be displayed at the top of the chat widget after starting a conversation.

During business hours message: Write a message that will appear on the Live Chat widget during normal days/hours of operation, as specified above.

Outside business hours message: Write a message that will appear on the Live Chat widget when your team is unavailable, as specified above.

Adjust the additional features

Widget visibility outside working hours: Leaving this slider in the "On" position will display the widget, while the "Off" position will hide the widget outside of working hours.

Show welcome message: Leaving this slider in the "On" position will display the "Introductory message" above the Live Chat widget icon at all times.

Play sound for new messages: Leaving this slider in the "On" position will trigger a sound in your browser tab when new messages are sent or received in the Live Chat widget.

Widget on mobile devices: Leaving this slider in the "On" position will display the Live Chat widget on devices with a small screen, while the "Off" position will hide the widget on these devices.

Privacy Policy (GDPR): Leaving this slider in the "On" position will display an obligate checkbox for website visitors when they are providing their name and email address: "I authorize the Replyco to process my personal data in accordance with the Privacy Policy *".

Message page tracking: Leaving this slider in the "On" position will display the URL of the page a visitor is messaging you from.

All fields except the "Holidays" one must be filled in this step before proceeding.

Step 4: Copy the Live Chat HTML Code

Select your newly created Live Chat widget from the Widgets screen. Then, click on the "Installation" tab and select "Copy" to the right of the HTML code.

Select the "Installation" tab and then click on "Copy"

In order to proceed with the next steps, you will need access to your BigCommerce store’s administrative tools.

Step 5: Head Over to Your BigCommerce Store

Blueprint themes (legacy)

1. Go to the My Themes section in your BigCommerce admin page and select the option to Edit HTML/CSS under Storefront.

2. When the code editor opens, find the footer.html file and insert the chat installation code before the closing </body> tag in the file.

3. Save the changes and you're good to go! Your shop site should now load the chat.

Installing using Script Manager

1. Return to your BigCommerce panel and select the 'Script Manager' option in the 'Storefront' section.

2. The script editor will open, allowing you to add custom code to your website. Set the following parameters:

• Name and description: you can set these to 'Replyco' and 'Live chat'

• Location on page: Footer

• Pages where the script will be added: All Pages

• Script category: Functional

• Script type: Script

• Insert the chat installation code into the bottom box.

3. Click the save button at the bottom of the screen. Your chat widget should now appear in your store.

If you cannot find the 'Script Manager' section on your site, use the 'Footer Scripts' section instead and paste the code there.

Use the 'Footer Scripts' section if you do not have the 'Script Manager' section

All Done!

Your Live Chat widget will now appear on all pages of your BigCommerce website. All of the Live Chat messages you receive will appear in the Instant Messages tab of your Replyco home screen.

Using Replyco Live Chat

Using your Replyco Live Chat widget couldn't be simpler. Navigate to the Instant Messages tab of the Replyco Home screen.

From here you can view and respond to all of your Live Chat messages.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]