> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/working-with-modules/tickets/ticket-creation-and-the-global-search-function.md).

# Ticket Creation & The Global Search Function

## Ticket Creation

## Method 1: The Create Ticket button

<figure><img src="/files/xa6KnbgjbZy5EGmLCD4s" alt=""><figcaption><p>Ticket Creation (via Create Ticket button).</p></figcaption></figure>

Once clicked, a Ticket Creation window will open. Here you **need to fill in all the required fields**:

* **Subject**;
* **Message Text**;
* **Recipient Email**;

Once done, click the **Create** button.

## Method 2: Clicking on a Customer Email inside a ticket

A Customer Email can be found directly inside a ticket:<br>

<figure><img src="/files/koRSdiD5DDBWgGt7wcVT" alt=""><figcaption><p>Customer Email inside of a ticket.</p></figcaption></figure>

## Method 3: the Order Details popup

When opening an order card via the Orders tab, Customers tab, Global Search tab, etc:

<figure><img src="/files/Qj8gLSDkrW3rDqL3V4cI" alt=""><figcaption><p>Customer Email inside of an Order Card.</p></figcaption></figure>

Clicking on a Customer Email directly will open a Ticket Creation window with all the details fetched automatically:<br>

<figure><img src="/files/aL0wWYErgCHdZVSUxYdb" alt=""><figcaption><p>Recipient Details fetched automatically.</p></figcaption></figure>

After that you **need to fill in all the required fields**:

* **Subject**;
* **Message Text**;

Once done, click the **Create** button.

## The Global Search Function

Search through all the Tickets, Orders, Cases and other modules with just one click using our Global Search feature.

<figure><img src="/files/g4mbwyvbQcaW0VmOkbu6" alt=""><figcaption><p>Global Search icon.</p></figcaption></figure>

<figure><img src="/files/7zNvk19KQAY7ViCviuSG" alt=""><figcaption><p>The Global Search</p></figcaption></figure>

Once clicked, a search field will open. Here are examples of what you can type there:

* **Ticket number**;
* **Subject phrase**;
* **Message phrase**;
* **Order ID**;
* **Case ID**;
* **Customer email**;
* **Customer name**, etc.

This tool is designed to enhance the way our clients search and gather information. A searching has never been easier!

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}