Ticket Creation & The Global Search Function

Learn more about proactive communication via Replyco and about searching through the whole App with just one click!

Ticket Creation

Method 1: The Create Ticket button

Ticket Creation (via Create Ticket button).

Once clicked, a Ticket Creation window will open. Here you need to fill in all the required fields:

• Subject;

• Message Text;

• Recipient Email;

Once done, click the Create button.

Method 2: Clicking on a Customer Email inside a ticket

A Customer Email can be found directly inside a ticket:

Customer Email inside of a ticket.

Method 3: the Order Details popup

When opening an order card via the Orders tab, Customers tab, Global Search tab, etc:

Customer Email inside of an Order Card.

Clicking on a Customer Email directly will open a Ticket Creation window with all the details fetched automatically:

Recipient Details fetched automatically.

After that you need to fill in all the required fields:

• Subject;

• Message Text;

Once done, click the Create button.

The Global Search Function

Search through all the Tickets, Orders, Cases and other modules with just one click using our Global Search feature.

Global Search icon.

The Global Search

Once clicked, a search field will open. Here are examples of what you can type there:

• Ticket number;

• Subject phrase;

• Message phrase;

• Order ID;

• Case ID;

• Customer email;

• Customer name, etc.

This tool is designed to enhance the way our clients search and gather information. A searching has never been easier!

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]