# Instant Messages

- [Overview](/main-sections/working-with-modules/instant-messages/overview.md): Here are the basic things you should know about the Instant Messages module.
- [Inside of a Convo](/main-sections/working-with-modules/instant-messages/inside-of-a-convo.md): Learn more about Replying in chat conversations and about conversation details that may help you address customers' questions more effectively.