> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/outlook.md).

# Outlook

Your step-by-step guide to adding the Outlook Integration to your Replyco account. Follow this checklist to view and reply to all Outlook messages in one hub.

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco can pull messages from your Outlook account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to. 

{% hint style="warning" %}
**WARNING:** If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
{% endhint %}

### Step 1: Add A New Integration 

Click on **+ Add Integration** at the top right of the app.

![Click on + Add Integration](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-MOs2DnEej8xBZkepvY_%2F-MOs6y0U_BYZ9G1nrWoq%2FStep%201.png?alt=media\&token=6c74bc9c-1268-434f-818d-74998d0c58f7)

### Step 2: Choose Outlook

Select **Outlook** from the list of currently available Replyco Integrations.

![Select Outlook from the list](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fmpr3LtjvAc4y8YwnnmPX%2Fimage.png?alt=media\&token=822528cf-0455-456c-a66e-a494775b0052)

### **Step 3:**‌ Authorize

* Click **Authorize**.

![Click Authorize](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F7dGXHpkQt88Kge9ux7I1%2Fimage.png?alt=media\&token=d961afe3-32d6-483d-914b-5c4ec41c6aad)

* Sign in to your Microsoft account

![Sign in to your Microsoft account](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FkkExvGJqargg6cCpq4gW%2Fimage.png?alt=media\&token=773a9870-3e95-492d-a747-9da7f2b94ce4)

* Let Replyco access your account info.

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FzCPmse2gREruHm8c3FLD%2Fimage.png?alt=media\&token=f29f384b-2e2b-4f4d-98c0-aa086bb907c6)

### All Done!

You will now see a message that your Outlook Integration was saved successfully. Click the **Finish** button. 

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FjNvh1kIhyUBL9S6wtLcS%2Fimage.png?alt=media\&token=7a3459cd-10e8-45d4-a062-c55452e2eb01)

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FeforYuWWaI6Jbpzbdu4s%2Fimage.png?alt=media\&token=a7dde1be-c9a7-4f06-bcd3-f0585c6dc55f)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FsdAAZLKdhUQsFX9cDVaB%2Fimage.png?alt=media\&token=1eea86f8-9b3b-4823-9be6-7481ab016f3d)

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}