> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/outlook.md).

# Outlook

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco can pull messages from your Outlook account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to. 

{% hint style="warning" %}
**WARNING:** If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
{% endhint %}

### Step 1: Add A New Integration 

Click on **+ Add Integration** at the top right of the app.

![Click on + Add Integration](/files/-MOs6y0U_BYZ9G1nrWoq)

### Step 2: Choose Outlook

Select **Outlook** from the list of currently available Replyco Integrations.

![Select Outlook from the list](/files/ZNE49hgvzwk92pReABHR)

### **Step 3:**‌ Authorize

* Click **Authorize**.

![Click Authorize](/files/Q4i1qORXDqp00kH5TrQx)

* Sign in to your Microsoft account

![Sign in to your Microsoft account](/files/0KyZkihtxFWl1jofMAKz)

* Let Replyco access your account info.

![](/files/RE8RIuvQektRvHo8tXYr)

### All Done!

You will now see a message that your Outlook Integration was saved successfully. Click the **Finish** button. 

![](/files/RZ5WVJOGGwTgdbVwqL8R)

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

![](/files/L5vMnetYLG2yj38ItCzG)

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/adding-accounts/email-accounts/outlook.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.