Outlook

Your step-by-step guide to adding the Outlook Integration to your Replyco account. Follow this checklist to view and reply to all Outlook messages in one hub.

Access Rights needed: Main => Admin (View & Edit)

Replyco can pull messages from your Outlook account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to.

WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.

Step 1: Add A New Integration

Click on + Add Integration at the top right of the app.

Click on + Add Integration

Step 2: Choose Outlook

Select Outlook from the list of currently available Replyco Integrations.

Select Outlook from the list

Step 3:‌ Authorize

• Click Authorize.

Click Authorize

• Sign in to your Microsoft account

Sign in to your Microsoft account

• Let Replyco access your account info.

All Done!

You will now see a message that your Outlook Integration was saved successfully. Click the Finish button.

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.

• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [email protected]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]