> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/outlook.md).

# Outlook

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco can pull messages from your Outlook account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to. 

{% hint style="warning" %}
**WARNING:** If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
{% endhint %}

### Step 1: Add A New Integration 

Click on **+ Add Integration** at the top right of the app.

![Click on + Add Integration](/files/-MOs6y0U_BYZ9G1nrWoq)

### Step 2: Choose Outlook

Select **Outlook** from the list of currently available Replyco Integrations.

![Select Outlook from the list](/files/ZNE49hgvzwk92pReABHR)

### **Step 3:**‌ Authorize

* Click **Authorize**.

![Click Authorize](/files/Q4i1qORXDqp00kH5TrQx)

* Sign in to your Microsoft account

![Sign in to your Microsoft account](/files/0KyZkihtxFWl1jofMAKz)

* Let Replyco access your account info.

![](/files/RE8RIuvQektRvHo8tXYr)

### All Done!

You will now see a message that your Outlook Integration was saved successfully. Click the **Finish** button. 

![](/files/RZ5WVJOGGwTgdbVwqL8R)

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

![](/files/L5vMnetYLG2yj38ItCzG)

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}