Outlook
Your step-by-step guide to adding the Outlook Integration to your Replyco account. Follow this checklist to view and reply to all Outlook messages in one hub.
Access Rights needed: Main => Admin (View & Edit)
Replyco can pull messages from your Outlook account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to.
WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
Step 1: Add A New Integration
Click on + Add Integration at the top right of the app.

Step 2: Choose Outlook
Select Outlook from the list of currently available Replyco Integrations.

Step 3: Authorize
Click Authorize.

Sign in to your Microsoft account

Let Replyco access your account info.

All Done!
You will now see a message that your Outlook Integration was saved successfully. Click the Finish button.

VIEW / EDIT
To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.
A 🟢green status means that the Integration IS configured correctly.
A 🔴red status means the integration is NOT configured correctly.

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