# UX/UI Settings

## Show Tickets List in Ticket Detail screen 

{% embed url="<https://replyco.com/wp-content/uploads/2023/05/replyco-new-tickets-layout-2-1.mp4?_=1>" %}

Say hello to the Gmail-like layout! The new layout allows you to view the ticket list and ticket content on the same page, without having to switch between pages. This layout makes it even easier to stay organized and efficient when managing your tickets.

<figure><img src="https://replyco.com/wp-content/uploads/2023/05/replyco-new-tickets-layout.png" alt=""><figcaption></figcaption></figure>

Please note that this feature is still in beta and is not yet available to all users. If you would like to try out the new Tickets Layout, please contact our Support team and they will be happy to assist you.

## Ticket Badge

<figure><img src="/files/rTdke9JT4PJj2h4G5atn" alt=""><figcaption></figcaption></figure>

This setting allows you to display a **ticket counter on your left**. A ticket counter shows how many tickets of a certain type you currently have in each folder.

Ticket Badge supports 3 types of tickets: **Unread, Unresolved & Total**.

You are able to choose **up to 2 types at the same time**. In this case, Ticket Badge will have the following format: **Type1/Type2**.

<figure><img src="/files/XYMPtlnVb3UTOcVXYfnU" alt=""><figcaption><p>"Total" Ticket Badge</p></figcaption></figure>

## Load user logs in the ticket

<figure><img src="/files/8MtyXLljkGsoX0nXnnRU" alt=""><figcaption></figcaption></figure>

This setting enables the User to see the **action logs inside each ticket**. These logs contain information about **rules triggering, archiving, resolving, etc**.&#x20;

This feature often helps with the investigation of certain working situations and provides you with **full transparency** of each user's actions

<figure><img src="/files/hHjvedqx7wzzFyG1EzgS" alt=""><figcaption><p>Ticket Logs</p></figcaption></figure>

## Start Screen

<figure><img src="/files/weE2TozAhbqsS0DMJjKT" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that this setting is available for the [**STANDARD**](broken://pages/3zAAnhg2MhNBvOx4D17E) **price plan and above**.
{% endhint %}

This setting defines **the first screen you see** once enter the Replyco App or when **pressing the Replyco logo** on your top-left.

It can be the **List of Tickets**:

<figure><img src="/files/UaFMxqs4M6GQHwaC0iJh" alt=""><figcaption><p>List of Tickets</p></figcaption></figure>

Or the **Smart Filters** screen:

<figure><img src="/files/bKyFaraJtEifAAk1Ux7o" alt=""><figcaption><p>Smart Filters screen</p></figcaption></figure>

To learn more about the **Smart Filters** feature, please visit [**this**](broken://pages/b0UcTlh4arvzjDdhYaj8) page.

## Has sound (chats)

<figure><img src="/files/QNTsczMrTzwOFWzsexKy" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that this setting is available for the [**STANDARD**](broken://pages/3zAAnhg2MhNBvOx4D17E) **price plan and above**.
{% endhint %}

This setting is available only for Companies with the [**Instant Messages**](/main-sections/working-with-modules/instant-messages.md) module activated.

Each user can decide, whether to receive a **sound notification** upon a chat message arrival by switching this option to **On** or **Off**.

## Show Notes in messages area

<figure><img src="/files/cKl6wzlQPuXYmNd7ajh8" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that this setting is related to **Thread Notes** only.
{% endhint %}

Basically, if this setting is **disabled**, all Notes can be viewed in your right-hand Notes section:

<figure><img src="/files/osTDKHyKbgJDZQTkmPO0" alt=""><figcaption><p>"Show Notes in messages area" option is <strong>disabled</strong></p></figcaption></figure>

**Enabling** this option will bring your **Thread Notes** right into the **Messages Area**:

<figure><img src="/files/mg6KUQO33g7yuxtHncQU" alt=""><figcaption><p>"Show Notes in messages area" option is <strong>enabled</strong></p></figcaption></figure>

To learn more about the **Internal Notes** feature, please visit [**this**](broken://pages/Y7a1jwoctA4W0kKzJwOa) page.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/user-account-settings/user-specific-settings/ux-ui-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.