# Action-related Settings

## Leave Tickets Unread

<figure><img src="/files/bTkY1tYKBkIrtHGDxYav" alt=""><figcaption></figcaption></figure>

This setting **keeps a ticket Unread if no actions were taken** after opening it.

## Resolve Tickets After Reply

<figure><img src="/files/492rBn4Z76sxNp0Pgzwl" alt=""><figcaption></figcaption></figure>

This simple setting defines if the ticket will be automatically resolved after you send a reply.

This setting **remembers** your individual preferences. Basically, it just enables/disables the following tickbox **automatically** **each time** you hit the Reply button:

<figure><img src="/files/deYL86kAgKVFA04RYQme" alt=""><figcaption><p><strong>Resolve After Reply</strong> tickbox is enabled by default</p></figcaption></figure>

## Automatically Return to Ticket List After Resolving

<figure><img src="/files/XDZ2Lir8l4G1mMOWcefD" alt=""><figcaption></figcaption></figure>

This simple setting defines if you will be taken back to the Ticket List after the ticket is resolved.

This setting **remembers** your individual preferences. Basically, if it is disabled, you will stay in the ticket after resolving it.

## Automatically Return to Ticket List After Sending Message

<figure><img src="/files/zIPHzHkZK86AOTfzrEs3" alt=""><figcaption></figcaption></figure>

This simple setting defines if you will be taken back to the Ticket List after you send a reply.

This setting **remembers** your individual preferences. Basically, if it is disabled, you will stay in the ticket after sending a message.

## Unassign a ticket upon resolution

<figure><img src="/files/ldkVGLlddB09llF63w5T" alt=""><figcaption></figcaption></figure>

This setting, when enabled, makes tickets Unassigned automatically each time you resolve them.

## Enable attachment converter for eBay

<figure><img src="/files/k5Xh2BgqjelGA8l5OOUB" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that this setting is related to **eBay tickets only**.
{% endhint %}

If you are going to attach a PDF, DOC or perhaps a video file to your eBay message, it won't be sent, as eBay supports only the following types of attachments:

**JPG, JPEG, TIF, PNG, GIF, BMP.**

In order to help our clients with this, we have implemented an **Automatic Attachment Converter for eBay**.&#x20;

If you have this option **enabled**, we process your **PDF** attachment and **convert it into PNG images** during the message-sending process.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


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