# Action-related Settings

## Leave Tickets Unread

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYUJ3sj5vljhwmwW4sA0A%2Fimage.png?alt=media&#x26;token=eb9aee76-148b-4d32-a42a-13d2df2f49b5" alt=""><figcaption></figcaption></figure>

This setting **keeps a ticket Unread if no actions were taken** after opening it.

## Resolve Tickets After Reply

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FlQlsSzcw8qvg1jiugHcK%2Fimage.png?alt=media&#x26;token=e17b2bdf-8b39-45f3-8526-c8804f61aafa" alt=""><figcaption></figcaption></figure>

This simple setting defines if the ticket will be automatically resolved after you send a reply.

This setting **remembers** your individual preferences. Basically, it just enables/disables the following tickbox **automatically** **each time** you hit the Reply button:

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FDIYJJHbg6zZ4TapC58Ug%2Fimage.png?alt=media&#x26;token=f98cd458-772c-4156-b957-3e4229a8deb1" alt=""><figcaption><p><strong>Resolve After Reply</strong> tickbox is enabled by default</p></figcaption></figure>

## Automatically Return to Ticket List After Resolving

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FP8gAV32oXqQSkkH3jrgM%2Fimage.png?alt=media&#x26;token=d7608f59-17a1-404f-8ee0-bf408680d033" alt=""><figcaption></figcaption></figure>

This simple setting defines if you will be taken back to the Ticket List after the ticket is resolved.

This setting **remembers** your individual preferences. Basically, if it is disabled, you will stay in the ticket after resolving it.

## Automatically Return to Ticket List After Sending Message

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FkzQ0dPfL9WBt3ttXSrmi%2Fimage.png?alt=media&#x26;token=ec398e2b-ef19-4b17-bc6e-7cb3b614402c" alt=""><figcaption></figcaption></figure>

This simple setting defines if you will be taken back to the Ticket List after you send a reply.

This setting **remembers** your individual preferences. Basically, if it is disabled, you will stay in the ticket after sending a message.

## Unassign a ticket upon resolution

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FYovaN8AcymYuF6CXLuUw%2Fimage.png?alt=media&#x26;token=657b73cc-82dc-4817-b033-dfafec49f410" alt=""><figcaption></figcaption></figure>

This setting, when enabled, makes tickets Unassigned automatically each time you resolve them.

## Enable attachment converter for eBay

<figure><img src="https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2F8L6hyJO3P6kj4jD7StY1%2Fimage.png?alt=media&#x26;token=7e4549bb-e062-4cfc-975d-d2d7e5ffd4d0" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that this setting is related to **eBay tickets only**.
{% endhint %}

If you are going to attach a PDF, DOC or perhaps a video file to your eBay message, it won't be sent, as eBay supports only the following types of attachments:

**JPG, JPEG, TIF, PNG, GIF, BMP.**

In order to help our clients with this, we have implemented an **Automatic Attachment Converter for eBay**.&#x20;

If you have this option **enabled**, we process your **PDF** attachment and **convert it into PNG images** during the message-sending process.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}