Action-related Settings
Here is a description of the "Leave Tickets Unread" setting.
Leave Tickets Unread
This setting keeps a ticket Unread if no actions were taken after opening it.
Resolve Tickets After Reply
This simple setting defines if the ticket will be automatically resolved after you send a reply.
This setting remembers your individual preferences. Basically, it just enables/disables the following tickbox automatically each time you hit the Reply button:
Automatically Return to Ticket List After Resolving
This simple setting defines if you will be taken back to the Ticket List after the ticket is resolved.
This setting remembers your individual preferences. Basically, if it is disabled, you will stay in the ticket after resolving it.
Automatically Return to Ticket List After Sending Message
This simple setting defines if you will be taken back to the Ticket List after you send a reply.
This setting remembers your individual preferences. Basically, if it is disabled, you will stay in the ticket after sending a message.
Unassign a ticket upon resolution
This setting, when enabled, makes tickets Unassigned automatically each time you resolve them.
Enable attachment converter for eBay
Please note that this setting is related to eBay tickets only.
If you are going to attach a PDF, DOC or perhaps a video file to your eBay message, it won't be sent, as eBay supports only the following types of attachments:
JPG, JPEG, TIF, PNG, GIF, BMP.
In order to help our clients with this, we have implemented an Automatic Attachment Converter for eBay.
If you have this option enabled, we process your PDF attachment and convert it into PNG images during the message-sending process.
Still have questions?
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: help@replyco.com
Last updated
