# Products

{% hint style="warning" %}
Access Rights needed: **Tools => Products (View & Edit)**
{% endhint %}

## List of Products

This is the main screen of the Products section. All of your products and listings can be found here.

Each line contains info about **Quantity**, the **Title of your Product/Listing**, the **Category** of your product, and a **number of tickets** related to the product.

<figure><img src="/files/SaMvAPlis9BQALwYgQaR" alt=""><figcaption><p>Products List</p></figcaption></figure>

## Filtering & Sorting

If you need to find a certain product(s) or listing(s), you may use a **search**, **filters**, and **sorting**.

All tickets can be **filtered** **by** a certain marketplace (like eBay or Amazon).

<figure><img src="/files/JMpGiRzuRR07lslbF9TU" alt=""><figcaption><p>The Search field &#x26; Filters</p></figcaption></figure>

## Product Details

Each product/listing can be clicked. Once done, a pop-up with the main Product Details will appear.

If you have a Product Description, it will be also displayed here.

<figure><img src="/files/UyW8UERMUvwtXwD4VRpv" alt=""><figcaption><p>Product Description</p></figcaption></figure>

Each order also contains the **Related Tickets section** that shows all the tickets related to this order.

<figure><img src="/files/jGA3xWPo55sL38WeEpiG" alt=""><figcaption><p>Related Tickets</p></figcaption></figure>

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.replyco.com/main-sections/customers-orders-and-products/products.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.