Amazon
Follow this step-by-step guide to receive Amazon messages in your Replyco account by adding the Amazon Integration.

Access Rights needed: Main => Admin (View & Edit)
In order to begin receiving customer messages and order information from your Amazon stores(s), you'll need to configure both Replyco and Amazon with specific settings.

Click on + Add Integration at the top right of the app.

Start
Select Amazon from the list of integrations.

Step 1: Authorize
Choose the country for your store and click Authorize.
DO NOT CLOSE THIS WINDOW.

Amazon will open a new browser window. Log in to your account (if you're already logged in, you'll go straight to this page). Amazon will then ask you to confirm you understand that you're giving access to Replyco. Mark a checkbox & click Confirm.

Step 2: Integration Name
Enter Integration Name. This will be the name of this integration in Replyco.
Click Authorize.

Step 3: Configure your Amazon Seller account
This is where you update your Seller Profile settings & Notification Messaging Preferences in Amazon. This is a very important step. Hang in there. We're almost done!
Visit Admin => Integrations (navigation panel on your left) and find your newly added Amazon integration there. Then click on it.

A pop-up window will appear. Scroll down to the bottom of it and you will find a Replyco generated email address there. It usually looks like aaabbbccc@replyco.email.
Copy the Replyco generated email address by clicking the Copy icon.

Update your Reports Permissions
Visit Amazon => Orders => Order Reports => Add or remove order report columns => Enable ALL Optional Columns for Replyco.

Update Your Seller Profile settings
Once the Replyco-generated email address is copied, go to your Amazon Seller Central page.
Click on Your Seller Profile.
Find a marketplace you would like to update and click Edit.
Replace the Customer Service Email and Customer Service Reply To Email with the email address that you copied from Replyco.
Click Submit.
Update your Notification Preferences
Go to Settings > Notification Preferences.
Scroll down to Update Messaging Preferences. Click Edit.
Click on Add Another under each message type (e.g. Buyer Messages, Confirmation Notifications, etc.). Paste the email you copied from Replyco.
Click Save.

Done!
Connecting more than 1 Amazon store? Be sure to log out of the previous store BEFORE beginning the Integration process again.
VIEW / EDIT
To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.
A 🟢green status means that the Integration IS configured correctly.
A 🔴red status means the integration is NOT configured correctly.
Amazon Feedback Requests
The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.
Access Rights needed: Main => Admin (View & Edit)
Access Rights needed: Main => Feedback (View & Edit)
Access Rights needed: Tools => Automation (View & Edit)
Here’s how it works.
Step 1: Create a feedback rule
Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.
The Feedback Rules section can be found at Tools => Automation.
Please note that you will need Admin access rights to view or edit.
Navigate to the Feedback Rules tab.
Click on the +Create Rule button in the upper right corner.
Include a Name for the rule.
Assign Affected Channels. You can choose 1 or more Amazon integrations.
Create a Schedule (days) by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.
Exclude orders with active tickets by clicking the toggle button On or Off.
Exclude orders with open Cases by clicking the toggle button On or Off.
Click on Save. Only new orders will be affected.
Step 2: Monitoring
To view current and pending feedback requests, navigate to Feedback => Feedback Requests.
You can elect to manually send a request ahead of schedule or cancel if needed.
You can also Filter by Status by clicking on Pending, Cancelled, or Sent from the top of the list view.
You may cancel a pending Feedback Request or send it right away.
Still have questions?
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