# Amazon
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[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
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In order to begin receiving customer messages and order information from your Amazon stores(s), you'll need to configure both Replyco and Amazon with specific settings.
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**Please be sure to follow the instructions exactly as presented. You’ll be asked to open new windows in order to collect information to insert back into Replyco. DO NOT close the Replyco or Amazon windows, or tabs, until complete.**
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Amazon has several **regions of presence**. In order to cover a region, you need to integrate into Replyco your **Master Seller** account for that region. Here is an example:\
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**Amazon Americas:**\
Integrating Amazon US will also cover CA & MX (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the US).
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**Amazon Europe:**\
Integrating Amazon UK will also cover all European countries (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for the UK).
**Amazon Asia-Pacific:**\
Integrating Amazon AU will also cover JP & SG (you just need to update your Seller Profile & Notification Preferences with the Replyco email address generated for AU).
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Click on **+ Add Integration** at the top right of the app.
### Start
Select **Amazon** from the list of integrations.
### **Step 1: Authorize**
* Choose the country for your store and click **Authorize**.
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**DO NOT CLOSE THIS WINDOW.**
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* Amazon will open a new browser window. Log in to your account (if you're already logged in, you'll go straight to this page). Amazon will then ask you to confirm you understand that you're giving access to Replyco. Mark a **checkbox** & click **Confirm**.
### **Step 2: Integration Name**
* **Enter Integration Name.** This will be the name of this integration in Replyco.
* Click **Authorize**.
### **Step 3: Configure your Amazon Seller account**
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This is where you update your **Seller Profile settings** & Notification **Messaging Preferences** in Amazon. This is a very important step. Hang in there. We're almost done!
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Visit **Admin => Integrations** (navigation panel on your left) and find your newly added Amazon integration there. Then click on it.
A pop-up window will appear. **Scroll down to the bottom** of it and you will find a Replyco generated email address there. It usually looks like .
Copy the Replyco generated email address by **clicking the Copy** icon.
### Update your Reports Permissions
Visit Amazon => Orders => Order Reports => Add or remove order report columns => Enable **ALL** Optional Columns for Replyco.
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### Update Your Seller Profile settings
* Once the Replyco-generated email address is copied, go to your Amazon **Seller Central** page.
* Click on **Your Seller Profile**.
* Find a marketplace you would like to update and click **Edit**.
* Replace the **Customer Service Email** and **Customer Service Reply To Email** with the email address that you copied from Replyco.
* Click **Submit.**
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You will need to **repeat** this procedure for **each country** you currently sell in.
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### Update your Notification Preferences
* Go to **Settings > Notification Preferences.**
* Scroll down to Update Messaging Preferences. Click **Edit**.
* Click on **Add Another** under each message type (e.g. Buyer Messages, Confirmation Notifications, etc.). **Paste the email** you copied from Replyco.
* Click **Save.**
## Done!
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**Connecting more than 1 Amazon store?** Be sure to log out of the previous store BEFORE beginning the Integration process again.
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### VIEW / EDIT
To see Integrations that have already been added, go to **Admin > Integrations.**
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.
* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.
## Amazon Feedback Requests
**The ability to proactively seek feedback from Amazon buyers is vitally important to the health of an Amazon eCommerce business. That’s why we’re so excited to introduce Feedback Requests to you.**
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* Please note that this functionality is for **Amazon integration only**.
* You need at least one **Amazon integration added** to Replyco to set up these Automated Feedback Requests.
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Access Rights needed: **Main => Admin (View & Edit)**
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Access Rights needed: **Main => Feedback (View & Edit)**
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Access Rights needed: **Tools => Automation (View & Edit)**
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Here’s how it works.
### **Step 1: Create a feedback rule**
Using the Amazon “Request a Review” template, sellers will be able to create a customisable set of rules to automatically trigger feedback requests.
The **Feedback Rules** section can be found at **Tools** => **Automation**.
Please note that you will need Admin access rights to view or edit.
Navigate to the **Feedback Rules** tab.
Click on the **+Create Rule** button in the upper right corner.
Include a **Name** for the rule.
Assign **Affected Channels**. You can choose 1 or more Amazon integrations.
Create a **Schedule (days)** by entering the number of days after the latest estimated delivery date. Once expired, the feedback request will be sent.
**Exclude orders with active tickets** by clicking the toggle button **On** or **Off**.
**Exclude orders with open Cases** by clicking the toggle button **On** or **Off**.
Click on **Save**. Only new orders will be affected.
### **Step 2: Monitoring**
To view current and pending feedback requests, navigate to **Feedback** => **Feedback Requests**.
You can elect to manually send a request ahead of schedule or cancel if needed.
You can also Filter by Status by clicking on **Pending**, **Cancelled**, or **Sent** from the top of the list view**.**
You may **cancel** a pending Feedback Request or **send** it right away.
#### Still have questions?
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**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)
**Email:**
**Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564
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