Add your Mailbox via Custom SMTP settings

Your step-by-step guide to adding the Email Integration to your Replyco account via Custom SMTP settings. Follow this checklist to view and reply to all emails in one single hub.

Access Rights needed: Main => Admin (View & Edit)

Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to.

Reading your email accounts can be done in 1 of 2 ways:

  1. Forwarding. You configure your current mailbox to forward messages to the Replyco email address we provide. Everything that is being sent to this Replyco-generated specific email address, will be displayed in Replyco.

  2. SMTP. We will connect to your email server directly and use IMAP/POP protocols for receiving the emails and SMTP for sending them on your behalf when you reply via Replyco.

WARNING: If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.

Click on + Add Integration at the top right of the app.

Select Email from the list of integration options.


Fill in the required fields and then tick the "Custom SMTP Configuration" tickbox.

Enter your email address to integrate - this should be the email address of the mailbox you are going to integrate into Replyco.

Send Name as - this is the name your recipients will see when you will send outcoming messages via Replyco. Here is an example of what it looks like in Gmail:

Add a custom icon - is an option that allows you to upload your own icon instead of a standard one:

Fill in the correct SMTP and POP/IMAP details and click Authorize.

Please be careful when typing the details. Pay attention to the register.

  • If you are not sure what details should be used - please contact your mailbox administrator.

  • If you are the mailbox administrator - please visit your email system's help/guide portal.

  • If you are still struggling with finding proper details - do not hesitate to contact us using the details at the end of this article.

If you are using Gmail/Zoho/Yandex, you may choose it from the list of Popular Systems.

In that case, we will pull all the settings for you automatically.

All Done!

Once you passed all the steps, click the Finish button.


To see Integrations that have already been added, go to Admin > Integrations.

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

  • A 🟒green status means that the Integration IS configured correctly.

  • A πŸ”΄red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)


Phone: USπŸ‡ΊπŸ‡Έ +1 407-588-2574 | UKπŸ‡¬πŸ‡§ +44 20 8064 0564

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