> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md).

# Add your Mailbox via Custom SMTP settings

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

Replyco can pull messages from your email account so all of your messages are in one centralized location. This is ideal for any role-based accounts (info@) that multiple users will need access to. 

Reading your email accounts can be done in 1 of 2 ways: 

1. [**Forwarding**](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md)**.** You configure your current mailbox to forward messages to the Replyco email address we provide. Everything that is being sent to this Replyco-generated specific email address, will be displayed in Replyco.
2. **SMTP.** We will connect to your email server directly and use IMAP/POP protocols for receiving the emails and SMTP for sending them on your behalf when you reply via Replyco.

{% hint style="warning" %}
**WARNING:** If you are adding an email address that is already receiving notifications from an integration, you could be duplicating the number of tickets coming into the system.
{% endhint %}

Click on **+ Add Integration** at the top right of the app.

Select **Email** from the list of integration options.

<figure><img src="/files/ALDWKoiBXapHKLsmxtun" alt=""><figcaption><p>Click on <strong>+ Add Integration</strong> and select <strong>Email</strong></p></figcaption></figure>

## CONNECTING YOUR MAILBOX VIA CUSTOM SMTP SETTINGS

### Fill in the required fields and then tick the "Custom SMTP Configuration" tickbox.

<figure><img src="/files/xcRJLfeooHIjMe7maRXV" alt=""><figcaption></figcaption></figure>

**Enter your email address to integrate** - this should be the email address of the mailbox you are going to integrate into Replyco.

**Send Name as** - this is the name your recipients will see when you will send outcoming messages via Replyco. Here is an example of what it looks like in Gmail:

![](/files/RbIrIB97VsjmMu9D4w2c)![](/files/yOaMZPntPBsHFZZYwRvc)

**Add a custom icon** - is an option that allows you to upload your own icon instead of a standard one:<br>

<figure><img src="/files/KNRtYvCbCmDYXMDzkQSc" alt=""><figcaption><p>Custom icons for Email integration</p></figcaption></figure>

### Fill in the correct SMTP and POP/IMAP details and click Authorize.

Please be careful when typing the details. Pay attention to the register.

{% hint style="info" %}

* If you are not sure what details should be used - please contact your mailbox administrator.
* If you are the mailbox administrator - please visit your email system's help/guide portal.
* If you are still struggling with finding proper details - do not hesitate to contact us using the details at the end of this article.
  {% endhint %}

<figure><img src="/files/2X6wWaaU9ke5OF1Z9Ef7" alt=""><figcaption><p>Fill in the correct SMTP &#x26; POP/IMAP details.</p></figcaption></figure>

If you are using Gmail/Zoho/Yandex, you may choose it from the list of **Popular Systems**.

In that case, we will pull all the settings for you automatically.

### All Done!

Once you passed all the steps, click the Finish button.

<figure><img src="/files/kRzHyAhBdbAfilvuyQDm" alt=""><figcaption><p>Click the <strong>Finish</strong> button.</p></figcaption></figure>

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

<figure><img src="/files/3CvnpDEwDBWZfqdy6muq" alt=""><figcaption></figcaption></figure>

####

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}