# Templates

## Template Creation

In order to create a template, please visit the **Instant** **Tools => Templates** tab and press the **Create New** button.

<figure><img src="/files/BkQOjdhZFFxYYlzuTwnd" alt=""><figcaption><p>Visit the <strong>Instant</strong> <strong>Tools => Templates</strong> tab and press the <strong>Create New</strong> button.</p></figcaption></figure>

The following window appears on the right-hand side:

<figure><img src="/files/qjmRS5Bd57KWHnfeHR56" alt=""><figcaption><p>Template Creation window.</p></figcaption></figure>

**Set a Template name**. This name will appear in the list of available templates when replying to a ticket.

**Type a text for your template**. This text will be inserted into the reply box when you choose a template.

<figure><img src="/files/yWl6ikEmTd1mYR9Cpr5s" alt=""><figcaption><p>Template example.</p></figcaption></figure>

## Using a Template

To use a template, just enter a Chat Conversation you are going to reply to.

In the Reply box, **click on the Template area** and **choose a template** needed:

<figure><img src="/files/r0H0DBI7nheAdjWfMtdl" alt=""><figcaption><p>Using a template.</p></figcaption></figure>

Edit your response, if needed, and click **Send**.

#### Still have questions?

{% hint style="info" %}
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**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

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