Templates
Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day.
Template Creation
In order to create a template, please visit the Instant Tools => Templates tab and press the Create New button.
The following window appears on the right-hand side:
Set a Template name. This name will appear in the list of available templates when replying to a ticket.
Type a text for your template. This text will be inserted into the reply box when you choose a template.
Using a Template
To use a template, just enter a Chat Conversation you are going to reply to.
In the Reply box, click on the Template area and choose a template needed:
Edit your response, if needed, and click Send.
Still have questions?
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: [email protected]
Phone: US🇺🇸 +1 407-588-2574 | UK🇬🇧 +44 20 8064 0564
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