> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/organizing-and-automatization/instant-messages/templates.md).

# Templates

## Template Creation

In order to create a template, please visit the **Instant** **Tools => Templates** tab and press the **Create New** button.

<figure><img src="/files/BkQOjdhZFFxYYlzuTwnd" alt=""><figcaption><p>Visit the <strong>Instant</strong> <strong>Tools => Templates</strong> tab and press the <strong>Create New</strong> button.</p></figcaption></figure>

The following window appears on the right-hand side:

<figure><img src="/files/qjmRS5Bd57KWHnfeHR56" alt=""><figcaption><p>Template Creation window.</p></figcaption></figure>

**Set a Template name**. This name will appear in the list of available templates when replying to a ticket.

**Type a text for your template**. This text will be inserted into the reply box when you choose a template.

<figure><img src="/files/yWl6ikEmTd1mYR9Cpr5s" alt=""><figcaption><p>Template example.</p></figcaption></figure>

## Using a Template

To use a template, just enter a Chat Conversation you are going to reply to.

In the Reply box, **click on the Template area** and **choose a template** needed:

<figure><img src="/files/r0H0DBI7nheAdjWfMtdl" alt=""><figcaption><p>Using a template.</p></figcaption></figure>

Edit your response, if needed, and click **Send**.

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}