Replyco Documentation
HomeBlogFeaturesContact
  • 👋Welcome to Replyco Helpdesk
  • Getting Started
    • 🧑‍💻User Guide
    • 🧑‍💼Moderator Guide
    • 💼Administrator Guide
  • Main Sections
    • ➕Adding Accounts
      • Marketplaces
        • Amazon
        • Cdiscount
        • eBay
        • Etsy
        • Fruugo
        • Wish
      • Webstores
        • BigCommerce
        • Magento 2.0+
        • Shopify
        • Shopline
        • WooCommerce
      • Live Chats
        • Replyco Live Chat
          • Universal Instruction
          • For Magento Website
          • For BigCommerce Website
          • For Shopify Website
          • For WordPress Website
      • Social Media
        • Facebook Messenger
        • Instagram
        • Telegram
        • WhatsApp
      • Email Accounts
        • Add your Mailbox via Forwarding
        • Add your Mailbox via Custom SMTP settings
        • Switching from Forwarding to Custom SMTP
        • Gmail
        • Outlook
      • Phone Systems
        • Aircall
      • Order Management Systems
        • Billbee
        • Brightpearl
        • ChannelAdvisor
        • Katana
        • Linnworks
        • Veeqo
    • 🤖Working with Modules
      • Tickets
        • Ticket Lists
        • Inside of a Ticket
        • Ticket Creation & The Global Search Function
      • Instant Messages
        • Overview
        • Inside of a Convo
      • Cases
        • Overview
        • Case List
        • Inside of a Case
          • Case Information
          • Available Actions
      • Feedback
        • Overview
        • Feedback Requests
        • Feedback List
        • Inside of a Feedback
    • 🎨User Account Settings
      • Personal Information, Notifications & Security
      • User-specific Settings
        • Ticket-related Settings
        • UX/UI Settings
        • Action-related Settings
    • 🛍️Customers, Orders & Products
      • Customers
      • Orders
      • Products
    • 🛠️Organizing & Automatization
      • Tickets
        • Organizing Tools
        • Automation Tools
        • Additional Tools
      • Instant Messages
        • Templates
        • Auto-response Rules
        • Transcripts
      • Cases
        • Templates
      • Feedback
        • Feedback Rules
    • 📊Dashboards & Reporting
      • Dashboard System
      • Reports/Exports
    • 📋Administrative Processes
      • Company Settings
      • User Management
      • Billing Details
    • 📱Mobile Application
  • Other
    • Main Features
      • 🪄Artificial Intelligence [AI]
    • Best Practices
      • How to change a Date Format
  • Troubleshooting
Powered by GitBook
On this page
  • Template Creation
  • Using a Template
  1. Main Sections
  2. Organizing & Automatization
  3. Instant Messages

Templates

Tired of sending the same text again and again? Bin that! Just create templates that will save you hours of typing each day.

PreviousInstant MessagesNextAuto-response Rules

Last updated 1 year ago

Template Creation

In order to create a template, please visit the Instant Tools => Templates tab and press the Create New button.

The following window appears on the right-hand side:

Set a Template name. This name will appear in the list of available templates when replying to a ticket.

Type a text for your template. This text will be inserted into the reply box when you choose a template.

Using a Template

To use a template, just enter a Chat Conversation you are going to reply to.

In the Reply box, click on the Template area and choose a template needed:

Edit your response, if needed, and click Send.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Email: help@replyco.com

Chat: (lower right of the App)

Phone: US +1 407-588-2574 | UK +44 20 8064 0564

🛠️
🇺🇸
🇬🇧
Click on the chat icon
Visit the Instant Tools => Templates tab and press the Create New button.
Template Creation window.
Template example.
Using a template.