# Templates ## Template Creation In order to create a template, please visit the **Instant** **Tools => Templates** tab and press the **Create New** button.

Visit the Instant Tools => Templates tab and press the Create New button.

The following window appears on the right-hand side:

Template Creation window.

**Set a Template name**. This name will appear in the list of available templates when replying to a ticket. **Type a text for your template**. This text will be inserted into the reply box when you choose a template.

Template example.

## Using a Template To use a template, just enter a Chat Conversation you are going to reply to. In the Reply box, **click on the Template area** and **choose a template** needed:

Using a template.

Edit your response, if needed, and click **Send**. #### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %}