BigCommerce

Follow this step-by-step guide to receive BigCommerce messages in your Replyco account by adding the BigCommerce Integration.

Access Rights needed: Main => Admin (View & Edit)

In order to begin receiving customer messages and order information from your BigCommerce stores(s), you'll need to connect your Replyco account.

Click + Add Integration at the top right of the app.

Select BigCommerce from the list of integration options.

Step 1. Authorize

Step 2: Info‌

During Step 2, we'll be jumping back and forth between BigCommerce and Replyco while we collect and enter information into the app.

• Enter the Integration Name.

• Skip down a couple of fields and enter the Display Email associated with your BigCommerce account.

• Open another tab and log in to your BigCommerce store.

• From the menu, go to Advanced Settings > API Accounts.

• Click Create API.

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• Enter Replyco in the Name field.

• Be sure to mark the following 5 items as "Read Only": Content, Customers, Orders, Order Transactions, Products.‌

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• Copy the API Path link from BigCommerce and return to Replyco.

• Paste the API Path link into API Path field.

• Return back to BigCommerce tab and click Save. The following details will be displayed

• Please copy Access Token and Client ID from BigCommerce into Replyco.

• (Advanced) Check Custom SMTP Configuration ONLY if you DON'T want to use the API.

SMTP allows Replyco to communicate directly with your server rather than using integration API functionality. This is an alternative method preferred by some customers. Recommended for advanced users only.

• Return back to BigCommerce and click Done. You should now see the Replyco API account appear in BigCommerce.

Step 3: Save Integration

• Return to Replyco.

• Click Finish to complete the integration setup.

Step 4: Set up the Correspondence

• Visit the Integrations page.
• Click on the newly set up BigCommerce integration.

• Scroll down and find the Replyco-generated email address for this integration.

Set up Forwarding to this email address OR use your own Custom SMTP settings.

All Done!

VIEW / EDIT

To see Integrations that have already been added, go to Admin > Integrations.

Click Admin => Integrations

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

• A 🟢green status means that the Integration IS configured correctly.
• A 🔴red status means the integration is NOT configured correctly.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]