> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/webstores/bigcommerce.md).

# BigCommerce

{% hint style="warning" %}
[Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)**
{% endhint %}

In order to begin receiving customer messages and order information from your BigCommerce stores(s), you'll need to connect your Replyco account. 

Click **+ Add Integration** at the top right of the app.

Select **BigCommerce** from the list of integration options.

![](/files/AMhAX3j5cKqOTPtWgS0p)

### **Step 1. Authorize**

![](/files/-M2eBWBDnLWrOlpzDy-v)

### **Step 2: Info**‌

During Step 2, we'll be jumping back and forth between BigCommerce and Replyco while we collect and enter information into the app.

* Enter the **Integration Name.**
* Skip down a couple of fields and enter the **Display Email** associated with your BigCommerce account.

![](/files/Qwdu4n4sipMZzqy83K7O)

* Open another tab and log in to your BigCommerce store. 
* From the menu, go to **Advanced Settings > API Accounts.**
* Click **Create API.**

‌

​![](https://lh4.googleusercontent.com/XQtB04onCmMCKQ2kQO30-SRV4q6w3CNZbZ8N8of-hwxBZd3XuqoRhXjqxLnatSDYd9eySTTv7Fzj7c03mZXQVrj42ibUmZNAFNKNKLKvWBeaqBUlTi3Iuyu6wQ2uwVRY0frS9MiO79cBIXhiHQ) ![](https://lh5.googleusercontent.com/cGZxkwTaRitHhwLqupZdU_mb7n7aWhiowjP5XY1VCnd2DZMIUFry4MrLYOutnRUrUolI36rB9N93DiteaeeybAr0C8VMERfLXiYetImaHWj7RhhvZFxpxcLKpgKfbJ2kDHNzLO6wbGOwQ3mc0w)‌

* Enter **Replyco** in the Name field.
* Be sure to mark the following 5 items as **"Read Only": Content, Customers, Orders, Order Transactions, Products.**‌

![‌](https://lh5.googleusercontent.com/mNFIrc23-6j_1d0B4UR7TGpP7Dde39Q1uiEGEuMuqoxCateU24LyvD94GSWsdSyJF2jVqS7EhzBq13Mr7KmHg0ZYpJ7O58fddacqEXXzb37uwOJbRTtUMvG2HWugFD1oXk3IRzX3TgMZhtgS9g)

* Copy the **API Path link** from BigCommerce and return to Replyco. 
* Paste the **API Path link** into **API Path** field**.**

![](/files/R8g6ZKfm2NN4S50Sy41q)

* Return back to **BigCommerce tab** and click **Save.** The following details will be displayed
* Please copy **Access Token** and **Client ID** from BigCommerce into Replyco.

![](https://lh4.googleusercontent.com/mt1M2tViN0lzGTNz1ptX4R3sNmI51Kx3uD1qWWolEiDH8pdxZ1jDGpGExD1wi2XMGDgn2zG2ieCpsW7o5FbnO0ueSGMEiIoIupZ-Z_GHJbGph38uWPKhpC3sswt2Sgnt2LwOFTdIlKTSyWx73g)

![](https://lh6.googleusercontent.com/5IyNEiVf8O2D2_pakMP5MA6yvPGgn4AEMuXzoiWIKsHw-i_P9j5_nVvxkXag_w9qOsbl8EGSt_43zDGLedtC-2ZFZrJnbb2F1iT4-YSHCJH5ud_RXGzxjs-vvZ9kHNsGOnw6g20Q)

* (Advanced) Check **Custom SMTP Configuration** ONLY if you DON'T want to use the API.

{% hint style="info" %}
**SMTP** allows Replyco to communicate directly with your server rather than using integration API functionality. This is an **alternative method** preferred by some customers. Recommended for advanced users only. 
{% endhint %}

* Return back to BigCommerce and click **Done**. You should now see  the Replyco API account appear in BigCommerce.

![](https://lh6.googleusercontent.com/xtSWtxoKLkEMd3RgTrGJkTC2pBlPgd1iy3-F9Em_iRfE_Yp6-i9juGjHdceLFV_cywsBVw0l2nWru8jZYYSnqGRnprdGyfO3FDe-Mb9TxGeHr5nshBgsSUtp2D5PoWJ4TuH0M9XT9P8lzkneMQ)

![](https://lh5.googleusercontent.com/Wol-XW3LkfY_bGpgvgV0E5u5f57WekYQkZWuKqxcEn5kg8_5co-mmcoh679OEXiWxFFsIQ81hjeFVE0LDD9KcZv4Ws-nCprcS59290YDoO2MbWA_36HO4N1hSTmp4KzO5xN7vBIx8l4zwhivqA)

### Step 3: Save Integration

* Return to **Replyco**.
* Click **Finish** to complete the integration setup.

![](/files/pXu1dF79ZMslxOs5gHVv)

### Step 4: Set up the Correspondence 

* Visit the [Integrations page](https://app.replyco.com/integrations).
* Click on the newly set up BigCommerce integration.
* Scroll down and find the Replyco-generated email address for this integration.

![](/files/oWWs3jwOXTs7vujCa3ld)

Set up [Forwarding](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md) to this email address OR use your own [Custom SMTP settings](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md).

### All Done!

### VIEW / EDIT

To see Integrations that have already been added, go to **Admin > Integrations.**

![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8)

A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.

* A :green\_circle:**green status** means that the Integration **IS** configured correctly.
* A :red\_circle:**red status** means the integration is **NOT** configured correctly.

![](/files/RNK0eNNBAHFHqjQMfdLq)

####

#### Still have questions?

{% hint style="info" %}
**We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

**Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App)

![](/files/QbOMrBEWDv4EeOi2pABN)

**Email:** <help@replyco.com>

**Phone**: US:flag\_us:  +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 &#x20;
{% endhint %}