> For the complete documentation index, see [llms.txt](https://docs.replyco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.replyco.com/main-sections/adding-accounts/webstores/bigcommerce.md). # BigCommerce Follow this step-by-step guide to receive BigCommerce messages in your Replyco account by adding the BigCommerce Integration. {% hint style="warning" %} [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)** {% endhint %} In order to begin receiving customer messages and order information from your BigCommerce stores(s), you'll need to connect your Replyco account. Click **+ Add Integration** at the top right of the app. Select **BigCommerce** from the list of integration options. ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FXgJkWUgr46TcnDI5ox9t%2Fimage.png?alt=media\&token=a481bc4e-94dd-4489-a0b1-b25b4b3d27b4) ### **Step 1. Authorize** ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnmKPkZJUdvREy_xia7%2F-M2eBAQ57K1lwvTxQsua%2F-M2eBWBDnLWrOlpzDy-v%2FScreen%20Shot%202020-03-17%20at%204.02.38%20PM.png?alt=media\&token=52db51fe-37cf-4499-b94a-38d9f3e047eb) ### **Step 2: Info**‌ During Step 2, we'll be jumping back and forth between BigCommerce and Replyco while we collect and enter information into the app. * Enter the **Integration Name.** * Skip down a couple of fields and enter the **Display Email** associated with your BigCommerce account. ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FlnyEGb9okzInnkb1x2JC%2Fimage.png?alt=media\&token=6cbe589c-58f1-48f6-9ce6-c374a3e7e06d) * Open another tab and log in to your BigCommerce store. * From the menu, go to **Advanced Settings > API Accounts.** * Click **Create API.** ‌ ​![](https://lh4.googleusercontent.com/XQtB04onCmMCKQ2kQO30-SRV4q6w3CNZbZ8N8of-hwxBZd3XuqoRhXjqxLnatSDYd9eySTTv7Fzj7c03mZXQVrj42ibUmZNAFNKNKLKvWBeaqBUlTi3Iuyu6wQ2uwVRY0frS9MiO79cBIXhiHQ) ![](https://lh5.googleusercontent.com/cGZxkwTaRitHhwLqupZdU_mb7n7aWhiowjP5XY1VCnd2DZMIUFry4MrLYOutnRUrUolI36rB9N93DiteaeeybAr0C8VMERfLXiYetImaHWj7RhhvZFxpxcLKpgKfbJ2kDHNzLO6wbGOwQ3mc0w)‌ * Enter **Replyco** in the Name field. * Be sure to mark the following 5 items as **"Read Only": Content, Customers, Orders, Order Transactions, Products.**‌ ![‌](https://lh5.googleusercontent.com/mNFIrc23-6j_1d0B4UR7TGpP7Dde39Q1uiEGEuMuqoxCateU24LyvD94GSWsdSyJF2jVqS7EhzBq13Mr7KmHg0ZYpJ7O58fddacqEXXzb37uwOJbRTtUMvG2HWugFD1oXk3IRzX3TgMZhtgS9g) * Copy the **API Path link** from BigCommerce and return to Replyco. * Paste the **API Path link** into **API Path** field**.** ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fvd5CkqmhObCh7fBohG2d%2Fimage.png?alt=media\&token=906151e0-e9fc-49c5-9764-1bcbc164281f) * Return back to **BigCommerce tab** and click **Save.** The following details will be displayed * Please copy **Access Token** and **Client ID** from BigCommerce into Replyco. ![](https://lh4.googleusercontent.com/mt1M2tViN0lzGTNz1ptX4R3sNmI51Kx3uD1qWWolEiDH8pdxZ1jDGpGExD1wi2XMGDgn2zG2ieCpsW7o5FbnO0ueSGMEiIoIupZ-Z_GHJbGph38uWPKhpC3sswt2Sgnt2LwOFTdIlKTSyWx73g) ![](https://lh6.googleusercontent.com/5IyNEiVf8O2D2_pakMP5MA6yvPGgn4AEMuXzoiWIKsHw-i_P9j5_nVvxkXag_w9qOsbl8EGSt_43zDGLedtC-2ZFZrJnbb2F1iT4-YSHCJH5ud_RXGzxjs-vvZ9kHNsGOnw6g20Q) * (Advanced) Check **Custom SMTP Configuration** ONLY if you DON'T want to use the API. {% hint style="info" %} **SMTP** allows Replyco to communicate directly with your server rather than using integration API functionality. This is an **alternative method** preferred by some customers. Recommended for advanced users only. {% endhint %} * Return back to BigCommerce and click **Done**. You should now see the Replyco API account appear in BigCommerce. ![](https://lh6.googleusercontent.com/xtSWtxoKLkEMd3RgTrGJkTC2pBlPgd1iy3-F9Em_iRfE_Yp6-i9juGjHdceLFV_cywsBVw0l2nWru8jZYYSnqGRnprdGyfO3FDe-Mb9TxGeHr5nshBgsSUtp2D5PoWJ4TuH0M9XT9P8lzkneMQ) ![](https://lh5.googleusercontent.com/Wol-XW3LkfY_bGpgvgV0E5u5f57WekYQkZWuKqxcEn5kg8_5co-mmcoh679OEXiWxFFsIQ81hjeFVE0LDD9KcZv4Ws-nCprcS59290YDoO2MbWA_36HO4N1hSTmp4KzO5xN7vBIx8l4zwhivqA) ### Step 3: Save Integration * Return to **Replyco**. * Click **Finish** to complete the integration setup. ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FfdFKuguc0H2mmYBDupak%2Fimage.png?alt=media\&token=63ef3be0-4350-4ab3-9bce-f9c65f84e3aa) ### Step 4: Set up the Correspondence * Visit the [Integrations page](https://app.replyco.com/integrations). * Click on the newly set up BigCommerce integration. * Scroll down and find the Replyco-generated email address for this integration. ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FRgfqpMKF6OUcKkZCeQxW%2Fimage.png?alt=media\&token=94aab031-f739-428f-b022-28f4abfcdd14) Set up [Forwarding](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md) to this email address OR use your own [Custom SMTP settings](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md). ### All Done! ### VIEW / EDIT To see Integrations that have already been added, go to **Admin > Integrations.** ![Click Admin => Integrations](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FeforYuWWaI6Jbpzbdu4s%2Fimage.png?alt=media\&token=a7dde1be-c9a7-4f06-bcd3-f0585c6dc55f) A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced. * A :green\_circle:**green status** means that the Integration **IS** configured correctly. * A :red\_circle:**red status** means the integration is **NOT** configured correctly. ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2FXFKzehzSyAcQ77bJcxAa%2Fimage.png?alt=media\&token=690fd014-a7f5-4a72-a5c5-a1324fb4f7b7) #### #### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](https://1512165613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY1lNT4Lo9mrAPxIvhzr5%2Fuploads%2Fn4n7yVhb0PJZuIxlRYXx%2Fimage.png?alt=media\&token=f412e690-8445-497b-9958-94b5fe33a3eb) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %}