# BigCommerce {% hint style="warning" %} [Access Rights](broken://pages/wxFu1OagFIfUoc18coEp) needed: **Main => Admin (View & Edit)** {% endhint %} In order to begin receiving customer messages and order information from your BigCommerce stores(s), you'll need to connect your Replyco account. Click **+ Add Integration** at the top right of the app. Select **BigCommerce** from the list of integration options. ![](/files/AMhAX3j5cKqOTPtWgS0p) ### **Step 1. Authorize** ![](/files/-M2eBWBDnLWrOlpzDy-v) ### **Step 2: Info**‌ During Step 2, we'll be jumping back and forth between BigCommerce and Replyco while we collect and enter information into the app. * Enter the **Integration Name.** * Skip down a couple of fields and enter the **Display Email** associated with your BigCommerce account. ![](/files/Qwdu4n4sipMZzqy83K7O) * Open another tab and log in to your BigCommerce store. * From the menu, go to **Advanced Settings > API Accounts.** * Click **Create API.** ‌ ​![](https://lh4.googleusercontent.com/XQtB04onCmMCKQ2kQO30-SRV4q6w3CNZbZ8N8of-hwxBZd3XuqoRhXjqxLnatSDYd9eySTTv7Fzj7c03mZXQVrj42ibUmZNAFNKNKLKvWBeaqBUlTi3Iuyu6wQ2uwVRY0frS9MiO79cBIXhiHQ) ![](https://lh5.googleusercontent.com/cGZxkwTaRitHhwLqupZdU_mb7n7aWhiowjP5XY1VCnd2DZMIUFry4MrLYOutnRUrUolI36rB9N93DiteaeeybAr0C8VMERfLXiYetImaHWj7RhhvZFxpxcLKpgKfbJ2kDHNzLO6wbGOwQ3mc0w)‌ * Enter **Replyco** in the Name field. * Be sure to mark the following 5 items as **"Read Only": Content, Customers, Orders, Order Transactions, Products.**‌ ![‌](https://lh5.googleusercontent.com/mNFIrc23-6j_1d0B4UR7TGpP7Dde39Q1uiEGEuMuqoxCateU24LyvD94GSWsdSyJF2jVqS7EhzBq13Mr7KmHg0ZYpJ7O58fddacqEXXzb37uwOJbRTtUMvG2HWugFD1oXk3IRzX3TgMZhtgS9g) * Copy the **API Path link** from BigCommerce and return to Replyco. * Paste the **API Path link** into **API Path** field**.** ![](/files/R8g6ZKfm2NN4S50Sy41q) * Return back to **BigCommerce tab** and click **Save.** The following details will be displayed * Please copy **Access Token** and **Client ID** from BigCommerce into Replyco. ![](https://lh4.googleusercontent.com/mt1M2tViN0lzGTNz1ptX4R3sNmI51Kx3uD1qWWolEiDH8pdxZ1jDGpGExD1wi2XMGDgn2zG2ieCpsW7o5FbnO0ueSGMEiIoIupZ-Z_GHJbGph38uWPKhpC3sswt2Sgnt2LwOFTdIlKTSyWx73g) ![](https://lh6.googleusercontent.com/5IyNEiVf8O2D2_pakMP5MA6yvPGgn4AEMuXzoiWIKsHw-i_P9j5_nVvxkXag_w9qOsbl8EGSt_43zDGLedtC-2ZFZrJnbb2F1iT4-YSHCJH5ud_RXGzxjs-vvZ9kHNsGOnw6g20Q) * (Advanced) Check **Custom SMTP Configuration** ONLY if you DON'T want to use the API. {% hint style="info" %} **SMTP** allows Replyco to communicate directly with your server rather than using integration API functionality. This is an **alternative method** preferred by some customers. Recommended for advanced users only. {% endhint %} * Return back to BigCommerce and click **Done**. You should now see the Replyco API account appear in BigCommerce. ![](https://lh6.googleusercontent.com/xtSWtxoKLkEMd3RgTrGJkTC2pBlPgd1iy3-F9Em_iRfE_Yp6-i9juGjHdceLFV_cywsBVw0l2nWru8jZYYSnqGRnprdGyfO3FDe-Mb9TxGeHr5nshBgsSUtp2D5PoWJ4TuH0M9XT9P8lzkneMQ) ![](https://lh5.googleusercontent.com/Wol-XW3LkfY_bGpgvgV0E5u5f57WekYQkZWuKqxcEn5kg8_5co-mmcoh679OEXiWxFFsIQ81hjeFVE0LDD9KcZv4Ws-nCprcS59290YDoO2MbWA_36HO4N1hSTmp4KzO5xN7vBIx8l4zwhivqA) ### Step 3: Save Integration * Return to **Replyco**. * Click **Finish** to complete the integration setup. ![](/files/pXu1dF79ZMslxOs5gHVv) ### Step 4: Set up the Correspondence * Visit the [Integrations page](https://app.replyco.com/integrations). * Click on the newly set up BigCommerce integration. * Scroll down and find the Replyco-generated email address for this integration. ![](/files/oWWs3jwOXTs7vujCa3ld) Set up [Forwarding](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-forwarding.md) to this email address OR use your own [Custom SMTP settings](/main-sections/adding-accounts/email-accounts/add-your-mailbox-via-custom-smtp-settings.md). ### All Done! ### VIEW / EDIT To see Integrations that have already been added, go to **Admin > Integrations.** ![Click Admin => Integrations](/files/kKGbwPMYbGSgbJNHBvF8) A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced. * A :green\_circle:**green status** means that the Integration **IS** configured correctly. * A :red\_circle:**red status** means the integration is **NOT** configured correctly. ![](/files/RNK0eNNBAHFHqjQMfdLq) #### #### Still have questions? {% hint style="info" %} **We're here to help!** If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via: **Chat:** [Click on the chat icon](http://replyco.com/#chat) (lower right of the App) ![](/files/QbOMrBEWDv4EeOi2pABN) **Email:** **Phone**: US:flag\_us: +1 407-588-2574 | UK:flag\_gb: +44 20 8064 0564 {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.replyco.com/main-sections/adding-accounts/webstores/bigcommerce.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.