Shopify
Follow this step-by-step guide to receive Shopify messages in your Replyco account by adding the Shopify Integration.
Last updated
Follow this step-by-step guide to receive Shopify messages in your Replyco account by adding the Shopify Integration.
Last updated
Access Rights needed: Main => Admin (View & Edit)
In order to begin receiving customer messages and order information from your Shopify stores(s), you'll need to connect your Replyco account to each Shopify store and set up the Correspondence.
IMPORTANT: You MUST complete ALL 3 steps below (Step 1: Info; Step 2: Authorize; Step 3: Set up the Correspondence) in order for this integration to function properly.
Click + Add Integration at the top right of the app.
Select Shopify from the list of integration options.
Add Integration name (e.g. Shopify UK).
Enter a Shop URL (e.g. https://yourshopname.myshopify.com)
Enter the Display Email (the email that will display to customers)
Enter the Send Name as (the name you will display to customers)
(Advanced) Check Custom SMTP Configuration ONLY if you would like to connect to your own email server and know all the credentials.
SMTP allows Replyco to communicate directly with your server rather than using Replyco's generic email address. This is an alternative method preferred by some customers. Recommended for advanced users only.
Click Authorize.
Log in to your Shopify store. Stay logged into your Replyco account as well. You'll need to be logged in to both so we can connect them together.
A secondary screen will ask you to continue with authorization.
Press the Authorize button.
You will be automatically redirected to your Shopify account.
Log in using your credentials (if not already logged in).
Click on the "green" Install App button.
You'll be redirected to Replyco with the Shopify App validating in the background.
** REMINDER: You must configure Email Forwarding in order to complete your Shopify setup and begin receiving messages. **
Copy the email address in the box provided. This is a special email address that Replyco provides.
In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopify store.
Paste the address you copied from Replyco and save.
Return back to the above screen in Replyco and click Yes. Email forwarding has been set up.
Go to Admin > Integrations.
Click on the Shopify integration you want to edit.
Copy the Replyco email to your clipboard by clicking on the box.
In a separate window, log in to your Email Host to configure Forwarding and POP/IMAP. This should be the same email host you use to receive customer messages for your Shopify store.
Paste the address you copied from Replyco and save.
Your Shopify account is now active. Well done!
It takes a few minutes for messages to begin appearing in your account. If you don't see anything after 10 minutes, and you've verified that new messages have in fact been received in your host account, please contact support.
To see Integrations that have already been added, go to Admin > Integrations.
A list will show the Source, Synchronization Status, Account, Name, Date for Last Messages Synced, and Last Orders Synced.
A 🟢green status means that the Integration IS configured correctly.
A 🔴red status means the integration is NOT configured correctly.
We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:
Chat: Click on the chat icon (lower right of the App)
Email: help@replyco.com
Phone: US🇺🇸 +1 407-588-2574 | UK🇬🇧 +44 20 8064 0564
