Overview

Here are the basic things you should know about the Instant Messages module.

Please note that this module comes with the STANDARD pricing plan and above.

Access Rights needed: Main => Instant Messages (View & Edit)

The Instant Messages section of your Replyco account enables you to provide real-time chat communication to your buyers by integrating your Social Media, Messengers and Website LiveChat widgets under one roof.

First of all, please ensure you have relevant Access Rights to be able to see the Instant Messages module on your left.

Instant Messages module on the left-hand panel

Instant Messages Integrations

The Instant Messages module allows you to access the conversations from the following integrations:

• Facebook

• Instagram

• Replyco LiveChat Widget

• Telegram

Setting Up Access Rights

Each LiveChat Widget or Instant Messages Integration can be set up in a way that it is visible only to a certain user(s). To learn more about this, please visit the Access Rights Management section, there are pages related to Widgets & Instant Messages Integrations.

Automatization Tools

Here in Repyco we are really keen on providing the best ways to work with any module effectively. Just like the Tools section for tickets, we have created the Instant Tools section that allows you to create Templates, Auto-response Rules, and more for your Instant Messages integrations.

Instant Tools section on the left-hand panel

Please note that Auto-Responses & Templates which are added in the Instant Tools section are not applicable to regular Tickets.

Still have questions?

We're here to help! If you have ANY questions, need help with setup, or just want to chat about customer support (really, we are always up for a good chat), please don't hesitate to reach out via:

Chat: Click on the chat icon (lower right of the App)

Email: [e-mail]

Phone: US🇺🇸 [phone] | UK🇬🇧 [phone]